Monumentally rude waitress in the Street Bar - staff are clearly not properly trained. I joined my brother and niece at a table. They were waiting for breakfast - I ordered a pot of tea. The waitress took forever to take my order, came back with an empty cup and delivered herself of a jaw droppingly rude lecture about how it was a table for two people, not three and essentially I should not he sitting there but she would make an exception and allow me to. She should have offered to move us to a bigger table. Fifteen minutes later my tea had not arrived, we left, and my brother was presented with a bill which included the tea. He asked for it to be removed from the bill - they refused. No apology for poor and rude service. This fell well below the standard I would expect of a hotel such as this - it was truly appalling.

Excellent location, beautiful rooms. Staff on the whole really efficient and polite.

Stayed in June 2024

But on the pricey side for breakfast

Excellent location comfortable friendly staff

Stayed in June 2024

We stayed here while visiting colleges with my 17-year-old and 9-year-old. I chose it to balance college shopping with some fun for my little one. The location is perfect across from the public garden and walkable to so many fun parts of Boston. Although the marathon was on our first day, it never felt crowded, and the concierge got us great reservations. Breakfast in the Street Bar was a treat and the service was exceptional (thanks Conch!). Every staff member we spoke with told us their Boston college experiences and we discovered that the concierge went to Tufts for piano. They doted on my kids and absolutely made our trip. Take a moment to notice the art - it was mostly curated from local artists.

Stayed in April 2024

The lobby was non-existent. Nowhere to sit or wait for a friend. Cost of the hotel was steep, so I guess you get what you pay for. Location is exceptional.

Amazing. Walk into the lobby and the air has a captivating scent—fresh, clean cologne-like. The property was immaculate, the staff was attentive, reception was welcoming, elevators were quiet and smooth.

Stayed in May 2024

Wait at reception to check in

Licatikn was excellent and rooms were very comfortable

Stayed in May 2024

Beautiful and new room, clean bathroom, excellent breakfast

Stayed in March 2024

Nothing

Wow, the staff at this hotel are just amazing. From the concierge, reception, cleaning as well as the bar staff in the bar downstairs, the service is impeccable and nothing is too much. We stayed for Boston Marathon and you couldn't have had a better location!! Even better, the hotel put on an amazing runners breakfast including bagels, porridge and gu gels! Then after the marathon they put on a finishers party which included lots of great food and drinks. The bar downstairs is great, but the restaurant at the top is bad. The staff are rude and the food is poor, but this restaurant is not run by the same owners as the hotel.

Stayed in April 2024

Breakfast arrangements

Location, room

Stayed in April 2024

Best location best staff!

Wonderful hotel, top notch in Boston

Stayed in April 2024

Nothing

From the moment we stepped in the hotel, service was excellent! We stayed there for the Boston Marathon weekend and it was the perfect location!!! Our room overlooked the Boston Public Garden and we could watch the BAA 5k from our window. Easy to catch Ubers and walking distance to many great sights! Rooms were nice and beds super comfy. It was quiet too. The hotel did some nice extras for the Boston runners on race day that were much appreciated!

Stayed in April 2024

As it was cold in Boston, the windows were ill fitting which created a draft in the room, and the heating system was very noise. We kept it off most of the time. Bar drinks felt expensive which ultimately stopped us going. That said, something to be expected for this type/standard of hotel.

The service provided by staff was very personal and the gym was very good. Large enough with a wide range of machines and equipment. The room was a good size with a great view of Boston Common. The hotel has an excellent location. We walked everywhere as it's very central in a lovely district of Boston.

Stayed in April 2024

Nothing in particular

Modern and comfortable, spacious room, view on the park.

Stayed in March 2024

Hvac system moans a bit

Size, elegance, friendliness and competence of all the staff

Stayed in March 2024

The only criticism is that the restaurant at the rooftop, Contessa serves as a breakfast venue, and it’s gorgeous but the hostess staff are not the friendliest or most polite. Both times we ate there, they made us feel a little less welcome. The restaurant also has a limited menu. I would recommend trying it once, but then go elsewhere and try something else.

Excellent location on the park, beautiful area, great for walks, coffee shops, restaurants and shopping. Staff are superb with a wonderful attitude and very welcoming and helpful. The room was beautiful. Excellent gym.

Stayed in March 2024

Room service was a bit slow

High quality standard of accommodation and helpful staff

Stayed in March 2024

Nothing

Everything

Stayed in January 2024

Perfect location

Amazing hotel

Stayed in January 2024

Location and professionalism of staff

Stayed in December 2023

I liked everything on the hotel

Location and service

Stayed in December 2023

Quite pricey

Rooms, rooftop restaurant , bar , location , staff

Stayed in January 2024

Stayed in a suite. Excellent size. Shower in the toilet seat (not usual in US standards - excellent option). Only thing negative was the view (into the hotel - not to the park).

Excellent overall and not expensive for what it offers. Very exclusive / discreet hotel, it does not shout at you like some of the fancy chains. Excellent gymf, in front of the park.

Stayed in October 2023

The bed wasn’t so comfortable

Stayed in December 2023

Our room was little bit shabby.

Great location, great bar and breakfast.

Stayed in October 2023

The one on the firs floor is more a bar rather than a coffe/restaurant

Very good location, very clean, staff helpful and kind

Stayed in November 2023