The air conditioning in the bar & dining area was freezing

Staff really friendly & helpful

Stayed in September 2024

Homeless people around the block but that doesn't seem to be unusual for san diego city. No one bothered us.

Lovely room. Kitchenette and lounge room. Staff gave us. Tip to access the building on the opposite side to the entrance and saved a trudge one block up the hill. Lovely bathroom and shower pressure, big windows. Great decor, bed and linens. Very comfy room.

Stayed in August 2024

The lifts were slow and the valet parking was too expensive

The facilities were fantastic, we had a superior king suite with city view, the bed was so comfortable. We could have stayed longer. We loved the pool and whirlpool, the guest laundry was a bonus.

Stayed in September 2024

Paying for parking whether it be valet or self parking.

Staff was very attentive. A lot of restaurants within a walking distance. Beach is also not too far about 10 minutes away from hotel

Stayed in August 2024

We had a family reunion but I don’t feel the criteria of the contract was fully understood, so there were charges made to account that set the reunion team backwards. I don’t think we will use this hotel again for hosting purposes.

Everything was fine. I like the setup and the clerks that were working the front desk. Housekeeping always took care of our requests.

Stayed in August 2024

Parking garage is the worse I’ve seen to get into the hotel.

Location

Stayed in July 2024

Every was fabulous

Stayed in June 2024

Nothing.

The king room was amazing. The bed was so comfortable. I would have loved to stay longer and I would definitely stay here again when in San Diego.

Stayed in May 2024

The cleanliness of the room, comfortable bed and most of all the kitchen. What we need is there.

Stayed in June 2024

To have to leave back home .

Excellent customer service and location . I also , liked that at night they check to make sure you are staying there to let you back in . It made us feel veery safe .

Stayed in June 2024

The showers need to be updated. I have to come to expect a rain shower or a fancy glass door shower when I travel. The shower head in my room was mediocre at best.

we loved the guest laundry on our floor and the free supplies. Keep that going please. We also thought the parking at this location worked out very well although we hated the spiral cement entrance.

Stayed in May 2024

Nothing

Clean, proximity, good food and drinks

Stayed in March 2024

There is still lots of construction in April 2024.

The room was very nice. Great for a multi-day stay. Comfortable bed and nice views. The location is near the downtown hot spots, a bit of a walk, but not too bad.

Stayed in April 2024

Maybe a real restaurant on site.

I like the communication between all the departments at the hotel and helped make our stay very enjoyable.

Stayed in March 2024

Parking structure was tight but we valeted so it was fine.

Location, cleanliness and size of room. A great value and central to everything we did.

Stayed in January 2024

Parking

Clean and indoor pool.

Stayed in March 2024

Staff was very inflexible in helping out, just offered the standard. Cleaning was one day not good, the other day super - so could be much better

Nice and convenient facilities. Great location.

Stayed in February 2024

The location felt a little unsafe but it's downtown San Diego so it comes with the territory.

Our room was a fantastic size with great facilities. I was really impressed by the bed and the bathroom in particular! The staff at the hotel were brilliant and they have daily activities at the hotel like live music and mimosas (they put up a little schedule each week around the hotel)

Stayed in January 2024

Street level entrance rather tired

Staff very helpful; room very clean & comfortable

Stayed in January 2024

Parking is not free

Nice Room.

Stayed in January 2024

Maybe the carpet could use a wash

It felt luxurious for a fair price. Very roomy and comfortable

Stayed in January 2024

The hotel parking is not so flexible. Sure it's in downtown area. Each time drive up to 7th floor parking entrance, the spiral road is so narrow. Then from 7th floor to 11th floor hotel paryking area, the road of design is also very confusing so easy to lost.

Great location with very reasonable price. And there are local attractives and must-eat restaurants near by. Walking distance to some popular sightseeings.

Stayed in January 2024

Our adult son slept on the pullout couch. He didn't find it to be very comfortable but when we told the front desk, three thick comforters were sent up to our room. Using the comforters for extra padding made it more comfortable for him. Great service from the front desk! Our granddaughter used the pullout couch in the other room and because she is much smaller, it was very comfortable for her.

Our family had asked for two rooms close together and the hotel put our rooms right next door to each other which made us very happy! Rooms were very clean and very spacious! Location was excellent! Walking distance to Balboa Park, Gaslamp District, Little Italy, and more. Beds were super comfortable.

Stayed in January 2024

Excellent customer service and hospitality, spacious room with a beautiful view, and great distance from local attractions for a good price!

Stayed in December 2023