Mini fridge in room doesn’t work

Stayed in August 2021

Loved the convenience of first Class restaurant on premises with outdoor seating available.

Stayed in August 2021

The key never seems to work the elevator properly, and apparently u need it to work the lights in the room too, which we never knew and it was dark 🤣

We loved the location and style.

Stayed in July 2021

Centric and nice hotel

Stayed in August 2021

Well, the 5:30 AM emergency alert malfunction wasn't great, but I'm sure that's not something you plan to institute.

Breakfast was particularly fun and pleasant. I'm so sorry I didn't get our server's name; she was thoughtful and alert but certainly not obtrusive.

Stayed in July 2021

The hotel is in the middle of everything, close to the T and is impeccably maintained. Great place to stay!

Stayed in July 2021

The beds were a tad small for two people- two older kids and two adults.

The room was great. We really appreciated the umbrellas, extra luggage stand, beautiful shower/tub, and being able to open the window for fresh air, look out and sit in small sitting area, and plenty of places to charge devices.

Stayed in July 2021

NO coffee machine in room

big room

Stayed in June 2021

The cost for what you get. I understand paying for location, but for the price - no meals, no comps, NO VALIDATED PARKING. Part of this falls on booking.com. Unfortunatley I found the price I booked through them was signifcantly higher that the price if I woudl have booked directly through the hotel.

The hotel itself was great and in a great location. It had a parking garage (pay) to eliminate the hassle of finding parking elsewhere. Rooms were fine but nothing extraordinary. The hotel offered a bunch of extras but all came with a price.

Stayed in June 2024

Walls are thin. My neighbor kept me up. After 3 calls downstairs to the desk nothing was done. I slept 1-1/2 hrs 1 night. The 2nd night I went to another hotel but still ended up paying full price for my stay. 2k for 2 nights plus 1 night at an other hotel. I have stayed at many hotels through my time but for a 1k a night for that was definitely a bad investment for the money

Only 1 person actually acted like the cared about my stay. But still did nothing about it

Stayed in May 2024

You expect more, overall, for such an expensive hotel. The room doesn't have a coffee maker, which is essential nowadays. The bathroom is rather small and the a/c didn't work properly and it is summer.

Lobby and location.

Stayed in July 2023

The room did not have all of the elements described in the advertisement. No coffee maker, no microwave, no fridge etc. The iron had burned clothes on it. The staff were slow to respond to the issues. The floor of yhe gym shower was so dirty, that I didn't feel comfortable using it. For the price, other options would have been preferred.

The location. The lobby is very comfortable. The suits though spacious are laid out oddly and are not practical. The bed was very comfortable.

Stayed in June 2023

The room was suppoze to be river view but tjerr are no river view rooms- only partial. The carpeting and bathroom are old and worn kut.

Iy is an efficient hotel.

Stayed in April 2023

No complimentary water have to ask for it to be taken up. The towel was way to small. Can see the TV from the bed even after trying to turn it around. When complained to the fron desk manager, all we got were excuses. Not even given the mini bar key at check in. Reminds me of a motel and not a 400 usd room/night hotel.

Stayed in January 2023

very noisy room. Sound of blowers ran all the time. The in-room heat system was loud, but even with it turned off it sounded like being on a ship with rumbling engines underneath from the central system. Minifrig had no key so couldnt use. No water bottle in room.

good breakfast good shower nice and helpful staff good elevator speed

Stayed in December 2022

Covid has really affected this hotel. The gym is terrible, it used to be terrific with a swimming pool, jacuzzi, etc. There used to be room service, and a mini bar. Now there aren't even water bottles in the room. Now there are two restaurants are either closed or packed, so on two separate trips to the Charles we were not able to eat at Henrietta's Table.......and ended up in the awful bar, Noir on the first floor.

I've been coming to the Charles for over twenty years. It's almost like home away from home. It's tasteful, well located, has nice views, and rooms are comfortable. Henrietta's Table is outstanding, cozy homey food. Enzzo also a welcome addition. The recent renovation has improved the feel of the hotel.

Stayed in December 2022

service

location

Stayed in November 2022

very old fashioned, room a bit tired with bad / old lighting design ( quite dark even if fully illuminated) no coffee machine in room ( but it was sent to room upon request ) , no underfloor heating in bathroom , very corporate feel , no personal touch , more of a hotel for large conferences.

location is great ( 5 min walk to Harvard Square ) clean / tidy . quick response to special requests. room had good size

Stayed in October 2022

No mini bar No coffee machine Not even a bottle of water in the room upon arrival No room service No fitness (will re-open next year) Bad wifi connection

Good location

Stayed in October 2022

Poor service. Inexistant amenities. Overpriced

Location

Stayed in August 2022

Inexistent service, bad attitude

No room service, No in room food or beverages, no effort on the part of the staff,

Stayed in August 2022

This used to be a great hotel. Whether it's Covid or another reason, it doesn't have the amenities or the atmosphere it once had. The restaurant located in the hotel is closed for dinner 2 days a week and breakfast is served only M-F. There is no room service (they advise you to order in). It feels "tired" and empty. The culture is as if you are on your own - very "self-service". It was so disappointing. Even if they have had a hard time finding people to work, and no control over the on-site restaurant, they should rethink their rates. Rooms are over $500.00! For that rate, one expects service apart from being checked in and given a bottle of water. BTW, valet is $50.00/night. It's $40.00 if you park it yourself. Will not stay there again.

Location. But will stay in Boston next time and Uber or cab it to Cambridge.

Stayed in August 2022

no service, bad food,

location

Stayed in August 2022

Firstly, there was no hot water in my room it was luke warm. Day 1 I complained nothing happened. Day 2 I complained and they offered me a $100 dollar deduction off my bill. This was for literally having no hot water and they not being able to fix it! The restaurant has a limited menu. Such a waste of money. FOH staff also not the most helpful or friendly. Requests for a late checkout were met with an uncompromising no!

The location went well

Stayed in June 2022

my room was not what I booked nor clean

location- attended my 25 year Harvard reunion

Stayed in June 2022