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  5. Reviews of SureStay Plus Hotel by Best Western Point Richmond

Reviews of SureStay Plus Hotel by Best Western Point Richmond 2 stars

915 West Cutting Boulevard, Richmond, CA 94804, United States

#3 of 6 hotels in Richmond

Guests' Choice

Review score

Based on 610 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    7.1

  • Facilities

    7.4

  • Staff

    7.8

  • Value for money

    7.7

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 31 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact it didn't have a showed curtain. It had a regular curtain but not a shower curtain.

    I like the fact it was an safe and clean environment. I love the breakfast.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    Good hotel, good value
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Great location. Hot breakfast, Pool and parking included.

    Stayed in October 2024

  • Reviewed: 5 October 2024

    7.0
    The vibe was good, the value was good for the Bay Area.
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There were some continuously flashing lights on two of the units. Very eerie. The door on my room has to be slammed or it wouldn’t close right. The latch was eroding and possibly about to fail. The door had a small sliver like gap between the door and the frame, and sunlight was visible through the narrow gap. I think this was an atypical door.

    I love the location. Very close to Point Richmond and scenery. Also, travelers all seemed to respect each other. the staff were very nice. It included a decent breakfast. Air conditioning was very effective. (Good place during heat waves). The room was very clean and updated. The TV had a CC option. The vibe was good.

    Stayed in October 2024

  • Reviewed: 22 September 2024

    6.0
    Room was ok, a bit dirty and outdated. Outside was dirty and noisy
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty and smelly outside. Loud, heavy traffic

    Room was big

    Stayed in September 2024

  • Reviewed: 21 September 2024

    6.0
    We cut our stay by a night.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    To close to the freeway. Noisy noisy. Wifi for a major town was terrible.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    8.0
    It was a surprizingly quiet room. It was comfortable and the staff friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night

    It was a handicapped room. Bedside lamp did not work. Made reservation for 3 people but only two sets of towels provided...had to go to office for 3rd.

    Breakfast was very good. Room was comfortable.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    My stay wasn't that long

    Oriental breakfast, as usual, is considered good

    Stayed in August 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    In a room Smell like poop don’t know where it come from.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    7.0
    Nice room, comfortable bed
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Facing the Main Street I guess everyone had the race down the street. And the sink didn’t drain very well

    Close to where my event was going to be. 10 minutes away

    Stayed in August 2024

  • Reviewed: 25 August 2024

    6.0
    Good value, remodel clearly not finished
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Noisiest hotel stay of my life. The door to the room doesn't seal all the way around and people were running around yelling and singing literally all night long. The train was less noticable than the other people. Also our room designed for 4 people only had 2 bath towels in it.

    The remodel is beautiful, bathrooms are gorgeous

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    The TV. It was not easy to operate.

    Room

    Stayed in August 2024

  • Reviewed: 1 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast from 8 to 10

    we don’t make it to breakfast because it’s too early

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Great stay but don’t like the deposit system.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It’s now a week later and I still don’t have my $50 deposit back, even though they said 4-5 days.

    Pleasant room with all you need, microwave, fridge, coffeemaker, king size comfortable bed.

    Stayed in July 2024

  • Reviewed: 30 June 2024

    7.0
    Comfy and quiet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The curtains were not closing properly. But we managed to get them shut. Some outlets were not working properly.

    Quiet location. AC worked fine. Breakfast option worked for my family of 4.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    8.0
    Good overall
    • Business trip
    • Family with young children
    • King Room with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Maintenance very slow.

    Easy check in.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    7.0
    Decent room for the price! Could be great if they would clean up the property.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The property itself was full of garbage! Rooms were clean enough and staff was decently friendly. However we only had 1 big towel and 2 hand towels in our room for 3. No hand soap just a facial bar. Very minimum amenities so bring your own. The breakfast was mediocre and was pretty much waffles, toast, vanilla yogurt, eggs and sausage. Wasn't great but fine for free. They also kept putting people in rooms next to us around 12-1 am so it was very loud late at night which kept us up.

    Rooms were good size and decent for the price.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room by the corner near the stairs and parking lot is noisy. I supervised children screaming at the swimming pool.

    Close to my family's home. Comfy bed.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Very noisy. The sink is really low. The door seals could be better… you can see daylight through the edges of the doors in some of the rooms I have stayed in.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    The place is fine. Not a 5-star resort. Perfect for an overnight place to stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Noting in particular.

    The place was fine. It wasn't a 5-star resort and I wasn't expecting it. Everything worked and slept well. I would stay again.

    Stayed in May 2024

  • Reviewed: 22 April 2024

    8.0
    Comfortable - standard train noise- nice beds
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Rough neighborhood. Never leave anything in car. Nothing! Always people walking about.

    Location is excellent. Neighborhood is iffy. Always rough looking. Only place in the area. Second stay due to friend. Much quieter this time. Beds are comfy not too soft. Not to firm. Pillows are squares and a bit odd. Coffee in room. Did not have the breakfast.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Quite good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights

    Breakfast quality can certainly improve. Even though basics were ok, quality of scrambled eggs wasn't great, nor were there enough good quality fresh fruits (in California ! ?). Also, no assistance from staff was available.

    Staff at the reception were exceptionally helpful, special mention must be made of Kareena who provided us with frjuits for dinner when our pizza delivery failed us. she also took care of our luggage when we went on a trip to Yosemite.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We were given a smoking room and my asthma was triggered all night. It was also super loud at night people were making a ton of noise above us and on the sides of us. The rooms are definitely not soundproof. Thankfully there were earplugs as that was the only way I was able to sleep.

    Breakfast was good and rooms were clean. Bed was comfortable

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Not the prettiest but lovely room and breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Right next to interstate so not a pretty area but functional for needs.

    Great breakfast. Nice room. Great location for catching ferry to SF.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    6.0
    Decent Stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The outside looks bad. Definitely needs an upgrade! It looks really ran down from the outside. The loud trains were very unpleasant. Loud guests were also an issue.

    The hotel staff were nice. The room was clean & the beds were comfortable. Room had a fridge and a microwave which we're great.

    Stayed in April 2024

Showing 1 – 25

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