Was quoted a rate of $65 Requested by email a first floor with minimum walking Request was confirmed with no additional changes Was assigned 4th floor with no elevator Negotiated a first floor for an additional $11. Very poor customer service

Neutral

Stayed in May 2024

The bathrooms are in really bad shape, faucet and shower were leaking, fan in the bathroom didn’t work.

Pricing and the fact that is pet friendly

Stayed in April 2024

Had to pay a deposit which was in my boyfriends name the first night. When checking out the next morning, we transferred the when from his name into as he would be at work the next morning for check out. Therefore the deposit should have transferred from his name into mine or I should have had to pay a deposit also. The next day however the owner refuse to let me have the deposit when I went to check out. He said it was in my boyfriend's name and my boyfriend how did you get it back however as I said the room was now in my name which meant the deposit should have been in my line. He absolutely refused adamantly and got rather rude threatening to call the police on me if I did not leave the property. He also complained about too much traffic the day before when the only traffic that we had was our son coming to pick up his sister to go back to their home with their mom. It wasn't like we had several random people coming to the room. It was only our children who came twice. Our son came to pick up our daughter for lunch then came back to the hotel to get her thing and left. That should not have been anything to be complained about. I could understand if they had been loud or disrupted but they weren't. They are both 18 and he is actually a deputy with the Roanoke City Sheriff's Office. So definitely not even troublemakers, loud or unruly. I had to assure the owner that they had gone back to their mothers and would not be returning for him to even re-rent the room to us the next day. Again this was our children.

I liked the price, location, and size of rooms.

Stayed in August 2023

Vending machines were only cash😫 and selection was limited.

Location and view from the room❤️. Smoking rooms were available. Staff was helpful 😀

Stayed in October 2023

The 100 dollar deposit, Lady said it would be refunded after check out, day later still not credited

Stayed in July 2023

Microwave and fridge was were you would hang your clothes

Bed was comfortable but blanket was scratchy and not very soft

Stayed in July 2023

not clean and very basic

Stayed in May 2023

Outside traffic noise. A required unadvertised $100 damage deposit. No toilet paper in bathroom. No towels provided the second day unless requested. Sparse breakfast with stale begals. One lamp in room not working. Toilet tank takes 20-30 minutes to refill.

Clean room. Comfortable mattress. Parking lot well-lighted.

Stayed in April 2023

Extra expensive to have pets! Lots of garbage in the pet walking area.

Nice bed, easy access from interstate. Glad they allowed pets.

Stayed in April 2023

Breakfast terrible

Price

Stayed in April 2023

smoke rooms … limited smokeless … unsafe property, our car antenna was stolen

comfortable bed and breakfast

Stayed in February 2023

It's was on 3rd floor ,didn't have no bed sidelamps or coffee pot ,bed pillows sucked bed was hard but we made do

Pet friendly

Stayed in January 2023

Was charged a deposit and told that I would get it back. Still showing a 167.00 charge for a room that was only 67.00. Seems like the hotel just charges you and never returns your money. This is not the first time that this has happened to me on booking.com.

Clean room and quiet. Close to restaurants.

Stayed in January 2023

Needs to be Updated, clean but could better

Great price, Amazing Mountain Views

Stayed in December 2022

The beds were hard. We booked a queen room with 2 beds and got 2 double beds. It was too late to complain after such a long drive. The room was cramped and had a weird smell. The AC/Heating unit was L-O-U-D all night. The breakfast consisted of freezer-burnt (tasting) mini muffins, white bread, and bagels for toasting. There was no place to sit while having a bit of something to have with the coffee.

Location and staff

Stayed in October 2022

The room, halls smell like an ashtray.

Great value for VT football weekend.

Stayed in September 2022

cleanliness

location

Stayed in September 2022

Blanket too thin

Breakfast could have been better. A wider selection would have been nice.

Stayed in January 2022

everything seems old. time for an update.

close to highway. easy access.

Stayed in January 2022

Rude staff. Cigarette burns in bedspreads. Crappy breakfast.

Price and location

Stayed in January 2022

Check out staff was not friendly. Hold a 100.00 deposit. Carpet in room was old and lumpy and the mattress was uncomfortable

The check in staff was very pleasant and accommodating. It was quiet.

Stayed in December 2021

No elevator. Kinda dicey area. Not very clean. Breakfast area was messy not well stocked or well kept. I refused to eat there. Very outdated more like a run down truck stop. Do not think it was very well cleaned especially with covid.

The bed was ok. Not much to say good.

Stayed in December 2021

non smoking room smelled like smoke

location

Stayed in October 2021

Not much of a selection for breakfast. Definitely an older hotel

Bed was comfortable

Stayed in October 2021