The family room is tiny (21sqm for 4 people) so it requires smart logistics to store all your luggage and move around. One more point of criticism is that the bedsheets looked worn out and the pillows and blankets (not covered by the sheets) showed yellow coloring and looked old, which is giving an ick and making you think of the hundreds if not thousands of people who slept there before you.

Located in the heart of Chelsea it‘s taking you little to no time to reach all major sightseeing locations of Manhattan, either by walking (K-Town, Greenwich Village, Times Square are a 15-20min walk away) or subway - with multiple stations within 5mins walking distance of the hotel. We were lucky to be accommodated in one of the higher levels facing Downtown (Uptown is better in our opinion) and the city views especially at night are amazing. All amenities, towels etc. are sufficient for this kind of hotel and was refreshed on a daily basis. Breakfast service was friendly and quick, despite being busy during peak times and the food / beverage selection was generally fine. 24/7 open coffee / tea bar available in the lobby. Despite the 40+ levels, elevators were really quick and waiting time was never more than 3mins (we‘ve experienced way worse before). Overall we enjoyed our stay here.

Stayed in May 2024

Noisy air conditioning

Excellent location whether we were heading uptown, downtown, exploring midtown or jumping on the subway to Brooklyn. Room was a good size and bed was wonderful. Staff always helpful.

Stayed in June 2024

Small rooms but to be expected in New York.

Extra happy with rooms being cleaned thoroughly every day. Great location.

Stayed in June 2024

The HVAC system was very loud and on the first night kept us awake. Difficult to turn off and figured out on 2nd day that if we kept window open half the day then it did not come on at night.

Incredible location in the middle of Manhattan. Nice rooms, comfortable bed and an unreal view. Breakfast was above average.

Stayed in May 2024

Neighbors across the hall banging the door shut and talking loudly in the short hallway. The hotel has no way to control people's manners.

The breakfast staff is excellent and the food offerings are varied. The bed is comfortable and the bathroom, though small, was clean and shower is powerful. The view of the south of Manhattan from the 35th floor is stunning. The front desk staff is very knowledgeable and helpful.

Stayed in June 2024

We booked airport transfers back to JFK through the hotel. Our booking was for 3pm - 3:15pm. However we received an angry call from the driver that the hotel partnered at 2:45pm with advising that we were late even though it was a good 15 minutes before our booked time slot. This made our experience leaving the hotel quite rushed.

This hotel is in a great location to main subway stations including 28 St and 34 St. Our room was clean and comfortable with beautiful views over the city. The free breakfast included was an added plus.

Stayed in June 2024

Very noisy air-conditioning. Breakfast quality mediocre.

Clean room with comfortable bed. Location excellent, close to Broadway.

Stayed in June 2024

The rooms are a little small, but that's normal in NY. Just something to take into account depending your needs

The staff is amazing. Great service, super nice and kind. Will defintely make your experience smooth during the stay. Even when we had some issues they were resolved very quickly. Outstanding service! Congrats to the staff and management!

Stayed in June 2024

Noisy aircon like everywhere so far in the USA.

Nice staff, good breakfast, comfortable clean room with nice views. Quiet area compared with other parts of New York.

Stayed in June 2024

The rooms are small. The bathroom door is not fully closing.

Very central, easy to reach.

Stayed in May 2024

The breakfast place was very small. There was not every day vegetable and fruit for breakfast.

Good location.

Stayed in June 2024

Small rooms, and long wait for the elevators. And busy breakfast.

Clean, large beds, nice staff. Nice neighborhood and close to everything I needed. Subway, food shops and 5th avenue.

Stayed in June 2024

The room was small and what was supposed to be a studio was just a tiny room with a coffe machine, a small frigo and microwave on a shell, no cutlery. Although the breakfast was delicious, every morning there's a long queue to get a table and even if the staff is very helpful, it's really stressful

I liked a lot the position, close to the metro and to time square as well. Breakfast was very good and we always got extra cleaned towels which was very appreciated

Stayed in May 2024

When we arrived, we were told that there was an issue with the pipes on our floor and they were sending us to another hotel for the night. The hotel was 1.5 miles away. They did not offer transportation but instructed us to walk or take the subway. When I called the next morning to check to make sure our room would be ready, we were told it would be ready at 4:00 checkin. I asked how we would be compensated for the inconvenience and was told that they were not charging us for one night. But then I was told that they had oversold which is why our room wasn’t ready the first night. It was great that we were compensated but I don’t like that we were lied to about the reason. We were able to bring our luggage early in the morning on 2nd day and they held it for us. They also allowed us to do a late checkout since our airport ride was going to be coming an hour after normal checkout. I felt the communication was not good. It was very unsettling to arrive in town and be told we didn’t have a room. I booked the hotel months prior to the trip and don’t quite understand why our room was not available. Overall, the hotel made up for our inconvenience but I hope this isn’t normal practice.

Overall, we enjoyed our stay. It was nice to have free breakfast. (Although very busy and crowded- the upstairs was the worst). The location of the hotel was fabulous and the front desk staff were mostly wonderful! It was clean and in the middle of the flower district. Free snacks every night around 4-5 pm.Front desk staff gave us a great suggestion for a good Italian restaurant! Some people commented that the elevators were slow, but overall, I thought they were just fine.

Stayed in June 2024

I didn't like how the ice machines were not working and the water was too warm.

I liked how there were different things to chose from everyday at breakfast. The location was perfect and was close to a lot of great sights.

Stayed in June 2024

Breakfast could have more healthy options

Beautiful views from 44 floor. Clean and great location walkable to most major sights.

Stayed in June 2024

Breakfast was crowded and not that great.

the view was fantastic.

Stayed in May 2024

Room dimensions. smaller and difficult to open a 50lb luggage Air conditioning too much noisy

Location and breakfast

Stayed in June 2024

Be careful. They charge you one amount and then increase it after you have already paid. I was charged when I checked in, and then one week later, they updated that charge (not emitting a new one) which I have never seen done before. They also over-charged and I’m still waiting for a refund but so far they’re not being helpful. The door doesn’t fully seal the entrance. There is so much space between the lower side of the door and the carpet, that light from the hallway lights the room, and noise from doors/elevator come in.

It was cleaned every day and very comfortable.

Stayed in June 2024

the elevators are a bit crazy if you’re on the top floor it could be 10 mins wait to get down in the morning

amazing views, very clean and comfortable

Stayed in June 2024

Breakfast could be a little better organised eg one way system in self service area

Stayed in June 2024

All water and ice machines broken /not working. Long line for elevators.

Loved the city view and included breakfast

Stayed in June 2024

Not many elevators. You can wait up to 20 minutes to get downstairs during rush hours.

Stayed in April 2024

Bathrooms are just small. Other than that everything was fine.

I liked the fact that this location is so close to the 1 train and also to my job on 7th Ave. Convenient

Stayed in May 2024