Messy breakfast, with several items missing and not being replaced

Staff very friendly, amazing view from my room on the 26th floor and excellent location.

Stayed in June 2024

Breakfast options were bad.

The location is amazing as well as the view from the window.

Stayed in June 2024

The rooms are quite small. It felt crowded with the two of us and our modest luggage. The bed took up most of the width of the room so whilst it was possible to manoeuvre around the bed, it was a very conscious manoeuvre.

The view was stunning. Get the high floor, you'll just find yourself sitting and watching the city every chance you get.

Stayed in May 2024

The elevators in the building sometimes force you to wait for up to 10 minutes. The breakfast is okay, but not exceptional and the AC in the room was pretty loud (at least for European ears). The shower cabin was leaking.

Staff was very friendly. The location of the hotel is very central and easy to reach by public transport. For Broadway lovers this location is perfect between theater and Chelsea vibes. The street is a fun green oasis, because of many flower shops.

Stayed in June 2024

Bathroom is too small. A/C working with too much noise.

Amazing location. 10 minute to time square. Rooms are small but new and designed useful.

Stayed in June 2024

Unfortunately during our stay there was a water pipe problem in the building and they needed 2days to fix it. Because of this we ended up not having hot water in our room for 1 night. When we mentioned this at the reception they were kind and patient with every guest and offered to give back our money for that night. All together we enjoyed our stay and everyone was kind to us and understanding.

For me the breakfast was okay, they have a working system even at the busiest times. Still sometimes you have to wait a little. They have a 24/7 gym and the location is spectacular. If you are lucky you can have an amazing city view.

Stayed in June 2024

Did not receive the requested bed, not enough wardroom space for clothes.

Location, relatively good price ( for NY), clean

Stayed in June 2024

The breakfast which was terrible. Staff has locked an amount on my card and after several emails and one month it has not been returned. They are trying to give back the amount on a card that is not mine and anyways they are very unresponsive.

The location

Stayed in May 2024

The space where breakfast was held got a little crowded at times and it was hard to navigate.

The breakfast buffet was generous and had lots of choices.

Stayed in June 2024

The family room is tiny (21sqm for 4 people) so it requires smart logistics to store all your luggage and move around. One more point of criticism is that the bedsheets looked worn out and the pillows and blankets (not covered by the sheets) showed yellow coloring and looked old, which is giving an ick and making you think of the hundreds if not thousands of people who slept there before you.

Located in the heart of Chelsea it‘s taking you little to no time to reach all major sightseeing locations of Manhattan, either by walking (K-Town, Greenwich Village, Times Square are a 15-20min walk away) or subway - with multiple stations within 5mins walking distance of the hotel. We were lucky to be accommodated in one of the higher levels facing Downtown (Uptown is better in our opinion) and the city views especially at night are amazing. All amenities, towels etc. are sufficient for this kind of hotel and was refreshed on a daily basis. Breakfast service was friendly and quick, despite being busy during peak times and the food / beverage selection was generally fine. 24/7 open coffee / tea bar available in the lobby. Despite the 40+ levels, elevators were really quick and waiting time was never more than 3mins (we‘ve experienced way worse before). Overall we enjoyed our stay here.

Stayed in May 2024

Noisy air conditioning

Excellent location whether we were heading uptown, downtown, exploring midtown or jumping on the subway to Brooklyn. Room was a good size and bed was wonderful. Staff always helpful.

Stayed in June 2024

Small rooms but to be expected in New York.

Extra happy with rooms being cleaned thoroughly every day. Great location.

Stayed in June 2024

The HVAC system was very loud and on the first night kept us awake. Difficult to turn off and figured out on 2nd day that if we kept window open half the day then it did not come on at night.

Incredible location in the middle of Manhattan. Nice rooms, comfortable bed and an unreal view. Breakfast was above average.

Stayed in May 2024

Neighbors across the hall banging the door shut and talking loudly in the short hallway. The hotel has no way to control people's manners.

The breakfast staff is excellent and the food offerings are varied. The bed is comfortable and the bathroom, though small, was clean and shower is powerful. The view of the south of Manhattan from the 35th floor is stunning. The front desk staff is very knowledgeable and helpful.

Stayed in June 2024

We booked airport transfers back to JFK through the hotel. Our booking was for 3pm - 3:15pm. However we received an angry call from the driver that the hotel partnered at 2:45pm with advising that we were late even though it was a good 15 minutes before our booked time slot. This made our experience leaving the hotel quite rushed.

This hotel is in a great location to main subway stations including 28 St and 34 St. Our room was clean and comfortable with beautiful views over the city. The free breakfast included was an added plus.

Stayed in June 2024

Very noisy air-conditioning. Breakfast quality mediocre.

Clean room with comfortable bed. Location excellent, close to Broadway.

Stayed in June 2024

The rooms are a little small, but that's normal in NY. Just something to take into account depending your needs

The staff is amazing. Great service, super nice and kind. Will defintely make your experience smooth during the stay. Even when we had some issues they were resolved very quickly. Outstanding service! Congrats to the staff and management!

Stayed in June 2024

Noisy aircon like everywhere so far in the USA.

Nice staff, good breakfast, comfortable clean room with nice views. Quiet area compared with other parts of New York.

Stayed in June 2024

The rooms are small. The bathroom door is not fully closing.

Very central, easy to reach.

Stayed in May 2024

The breakfast place was very small. There was not every day vegetable and fruit for breakfast.

Good location.

Stayed in June 2024

Small rooms, and long wait for the elevators. And busy breakfast.

Clean, large beds, nice staff. Nice neighborhood and close to everything I needed. Subway, food shops and 5th avenue.

Stayed in June 2024

The room was small and what was supposed to be a studio was just a tiny room with a coffe machine, a small frigo and microwave on a shell, no cutlery. Although the breakfast was delicious, every morning there's a long queue to get a table and even if the staff is very helpful, it's really stressful

I liked a lot the position, close to the metro and to time square as well. Breakfast was very good and we always got extra cleaned towels which was very appreciated

Stayed in May 2024

When we arrived, we were told that there was an issue with the pipes on our floor and they were sending us to another hotel for the night. The hotel was 1.5 miles away. They did not offer transportation but instructed us to walk or take the subway. When I called the next morning to check to make sure our room would be ready, we were told it would be ready at 4:00 checkin. I asked how we would be compensated for the inconvenience and was told that they were not charging us for one night. But then I was told that they had oversold which is why our room wasn’t ready the first night. It was great that we were compensated but I don’t like that we were lied to about the reason. We were able to bring our luggage early in the morning on 2nd day and they held it for us. They also allowed us to do a late checkout since our airport ride was going to be coming an hour after normal checkout. I felt the communication was not good. It was very unsettling to arrive in town and be told we didn’t have a room. I booked the hotel months prior to the trip and don’t quite understand why our room was not available. Overall, the hotel made up for our inconvenience but I hope this isn’t normal practice.

Overall, we enjoyed our stay. It was nice to have free breakfast. (Although very busy and crowded- the upstairs was the worst). The location of the hotel was fabulous and the front desk staff were mostly wonderful! It was clean and in the middle of the flower district. Free snacks every night around 4-5 pm.Front desk staff gave us a great suggestion for a good Italian restaurant! Some people commented that the elevators were slow, but overall, I thought they were just fine.

Stayed in June 2024

I didn't like how the ice machines were not working and the water was too warm.

I liked how there were different things to chose from everyday at breakfast. The location was perfect and was close to a lot of great sights.

Stayed in June 2024