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  5. Reviews of SpringHill Suites by Marriott Wixom Novi

Reviews of SpringHill Suites by Marriott Wixom Novi 3 stars

49097 Alpha Drive, Wixom, 48393, United States

#5 of 6 hotels in Wixom

Guests' Choice

Review score

Based on 78 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 23 July 2024

    7.0
    Nice facility. Mediocre breakfast. Mostly friendly staff. Good location (once construction on hwy is complete).
    • Family with young children
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 8 nights
    • Submitted via mobile

    Breakfast could have been better. Especially if you have picky eaters eaters (we hadn’t ever stayed somewhere that didn’t have either waffles or pancakes). Most days the eggs had spinach or kale etc in them.. with no plain eggs. Only had bacon one day- the rest of the week was sausage. Oatmeal had a great selection of toppings but oats were always cold. “Housekeeping” was supposed to be every other day but was really just taking out trash (had to always ask for towels, to- bedding never changed in 8 days). And tv was hung in a very odd spot between seating/bed area. Couldn’t see both at same time. Needed two. Odd positioning of bathroom (it was a very nice bathroom but straight out in front of beds and sliding door didn’t lock). Not the fault of hotel but heads up LOTS of construction at/around exit. Took quite a bit of extra time to get over bridge.

    Hotel was clean and room was spacious.

    Stayed in July 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights

    'give it a seven out of 10

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    The staff member’s indifference is a reason to make me choose the other hotel we stayed at next time we are in Wixom. Cu
    • Leisure trip
    • Family with young children
    • Suite, 1 King, Trundle bed, City view
    • Stayed 1 night
    • Submitted via mobile

    The front desk fellow was not friendly and made our party feel like we were a nuisance. He seemed to be friendly with other people but not towards us. Very disappointed .

    Nice and new

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Great hotel, friendly staff etc.
    • Business trip
    • Group
    • Suite, 1 King, Trundle bed, City view
    • Stayed 1 night

    Going to need more than one EV charger.

    Lovely, well-equipped hotel. They have an EV charger, just one mind, but in a land where so many hotels are without, this is something.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    • Leisure trip
    • Family with young children
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 26 December 2023

    9.0
    Overall the stay was nice. Attention to more detail in the cleaning process would make it better.
    • Leisure trip
    • Family with young children
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 1 night

    The cleanliness of the bathroom could be better. The shower still had hair on the floor and a few stains/soiling on the walls.

    Location and room setup were wonderful

    Stayed in December 2023

  • Reviewed: 9 October 2023

    9.0
    Awesome
    • Family with young children
    • Suite with Two Queen Beds, Trundle Bed and City View - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    I would have liked the breakfast to be a little later in weekdays as after a tiring weekend we all had slept in My son slept on the sofa I would have liked a better blanket for him

    Cleanliness Friendly staff Comfy beds Very spacious room and washroom Room had microwave which is a huge plus huge closet This is our go to permanent hotel when visiting Detroit This was our second stay

    Stayed in October 2023

  • Reviewed: 21 September 2023

    8.0
    Stayed the night for a nearby wedding. Great stay.
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 1 night

    At checkin, the nice man helping us did not tell us about breakfast. We figured on the way to our room they must have breakfast because we seen the little area for it. So it would have been nice to know the times for it when we checked in, but not really a big deal.

    Breakfast had a lot of options, was nice. The staff kept checking on the food and keeping the area clean, great job. The room was clean and the bed was extremely comfortable. I want one of those pillows!

    Stayed in September 2023

  • Reviewed: 4 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom door showed full light at night if someone was sleeping. Room was dirty on arrival. Did not receive maid service, had to go get towels and toilet paper.

    Good breakfast and nice room

    Stayed in July 2023

  • Reviewed: 2 November 2022

    8.0
    Very nice
    • Business trip
    • Solo traveller
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights
    • Submitted via mobile

    no bath towels in the bathroom

    clean, modern, spacious room

    Stayed in August 2022

  • Reviewed: 26 October 2022

    8.0
    was still a great place to stay. worth the money. I wouldn’t hesitate to come back.
    • Business trip
    • Solo traveller
    • Suite, 1 King, Trundle bed, City view
    • Stayed 3 nights
    • Submitted via mobile

    need to work on cleaning the rooms when guest stay multiple days. Give clean linens after 2nd day. I had to ask for them. my room was never cleaned during my stay. the gentleman that checked me in wasn’t the friendliest but maybe he was having a bad day.

    Nice place. great breakfast.

    Stayed in September 2022

  • Reviewed: 29 June 2022

    9.0
    excellent accommodations
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights
    • Submitted via mobile

    busy breakfast lines

    clean & modern rooms

    Stayed in June 2022

  • Reviewed: 30 May 2022

    8.0
    we stayed one night due to a bad experience at a hotel across the way. this hotel was very accommodating and much nicer.
    • Leisure trip
    • Family with young children
    • Suite, 1 King, Trundle bed, City view
    • Stayed 1 night
    • Submitted via mobile

    the coach had seen better days but other than that the room was very nice.

    location was perfect. staff were very helpful and bed was comfortable.

    Stayed in May 2022

  • Reviewed: 9 May 2022

    9.0
    Convenient Spot for a Metro Detroit Weekend
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights

    The included breakfast was very lack luster.

    Our stay was great. The hotel was clean, the room was spacious and the staff were friendly.

    Stayed in May 2022

  • Reviewed: 14 February 2022

    8.0
    ok but not very peaceful
    • Leisure trip
    • Solo traveller
    • Suite, 1 King, Trundle bed, City view
    • Stayed 4 nights
    • Submitted via mobile

    my room was on the end next to the stairs and all I heard was the kids next to my room running up and down the the hall way and stairs slamming doors all weekend into the very late evening. for the price I paid it was very irritating. people in the room next to me were slamming doors constantly, kids screaming and crying at 6am mom yelling at kid to shut up … when you spend more money at an expensive hotel you expect it to be a little more quiet I guess..

    location was great property was clean and smelled clean

    Stayed in February 2022

  • Reviewed: 31 December 2021

    8.0
    Great value. We will stay there again.
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights

    Some hardware in the room was loose already. Sliding glass panels over desk rattled when walking by.

    Breakfast was fine. Location was very convenient. Easy on and off the highway. Room layout was excellent and comfortable.

    Stayed in December 2021

  • Reviewed: 3 December 2021

    9.0
    Comfortable & convenient
    • Leisure trip
    • Couple
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 2 nights

    The Chlorine smell from the pool permeates into the lobby and elevators.

    Stayed in November 2021

  • Reviewed: 24 September 2024

    10
    .
    • Leisure trip
    • Solo traveller
    • King Suite with Trundle Bed and City View - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    .

    .

    Stayed in September 2024

  • Reviewed: 26 February 2024

    5.0
    Not a place for families
    • Family with young children
    • Suite with Two Queen Beds, Trundle Bed and City View - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Pool was out of order. When the listing says there is a pool and people are traveling with kids it's very disappointing to get there and not have a working pool when that is an amenity I based my search on. I could have stayed at a more affordable hotel without a pool. Also the frosted glass bathroom door is awkward when traveling as a family, if you get to close to it you can see the person behind the door. Definitely not a family friendly hotel.

    Rooms seemed clean

    Stayed in February 2024

  • Reviewed: 29 January 2024

    4.0
    Won’t stay here again
    • Leisure trip
    • Family with young children
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 1 night
    • Submitted via mobile

    Check in was at 3 got there at 5:15 was checked in to a dirty room then was told the only thing we could do was wait in the lobby for the room to be clean then later when we got in our room our keys quit working. The heat was off in the room so it was freezing so took forever to warm up.

    It was clean

    Stayed in January 2024

  • Reviewed: 27 October 2023

    10
    excellent sray
    • Leisure trip
    • Couple
    • Suite, 1 King, Trundle bed, City view
    • Stayed 2 nights

    the ice maker was out of order

    the ease of check in the friendly of the staff and the modern iook of building

    Stayed in September 2023

  • Reviewed: 8 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Suite, 2 Queen, Trundle bed, City view
    • Stayed 4 nights
    • Submitted via mobile

    Needs a little more variety of food for breakfast. Room was spacious.

    Stayed in September 2023

  • Reviewed: 23 July 2023

    5.0
    Be careful
    • Leisure trip
    • Couple
    • King Suite with Trundle Bed and City View - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Be careful about being charged again if you paid on Booking.com. Was charged twice, two separate transactions on my credit card for the whole stay. Isaiah was absolutely awful to deal with basically said tough luck. 😕 Chelsea, on the other hand, was phenomenal and got it figured out in 5 minutes. Shes a rock star.

    Great location, room's were clean. Chelsea was great.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    3.0
    The room was filthy and disgusting. I’m hoping I didn’t catch anything.
    • Business trip
    • Solo traveller
    • Suite, 1 King, Trundle bed, City view
    • Stayed 1 night
    • Submitted via mobile

    NOTHING. I wish this review allowed videos because my videos are unbelievable of how filthy this room really was. See photos below. Asking a full refund.

    I arrived at the hotel about 2 PM. Upon entering the hotel the young man behind the front desk had no smile, looked pissed off, and it was a big imposition to be there at work. Upon checking into my room I started noticing things. Dirty glasses, dirty mugs, dirty refrigerator, dirty bathroom, dirty floor. I cleaned the room the best I could. Then the lights wouldn’t work. I called for maintenance. 30 minutes later they show up. I paid $141 for my room as a senior citizen. Which is an outrageous price to have a filthy room. I am requesting my full refund of this room!

    Stayed in June 2023

Showing 1 – 25

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