Is was dirty and not taken care of

Stayed in January 2023

Pool was closed. Hot tub was closed. That was whole reason we went.

The area it was in was great. Went to take walk on the river but had the walk way closed.

Stayed in December 2022

nothing

clean convenient friendly staff and yummy chocolate chip cookies

Stayed in December 2022

clean, great location

Stayed in November 2022

Everything

Nothing

Stayed in November 2022

I took a cold shower. The bathroom sink was way warmer! I also was woken up this morning by someone trying to get into my room at 9am!! I had planned on sleeping in but that wasn’t happening! if it wasn’t for my door latch they would have walked on in!!! 😳🙄

it was very beautiful and close to everything!!!!!

Stayed in October 2022

The room cleaning service was the worst I have ever experienced - and we travel frequently. Pulling up the sheets on a bed does not mean a bed has been made nor does it mean a room has been serviced - no tea/coffee sachets were replaced, no coffee cups - no soap in bathroom etc - the cleaner must have entered the room, pulled up the sheets and left taking the generous tip with them...... very poor service indeed. When looking for an item I dropped I pulled the bedside cabinet slightly forward and I would suggest the cleaners actually cleaning behind these as there was a thick layer of dust showing that this was obviously never actually done nor behind the bed area which you could also see when the cabinet was pulled forward. The room and bed linen on arrival looked very clean but this was a surface clean - not the Hilton full standard one would expect. The room was high up in the hotel but street noise quite loud - overall this was a disappointing experience which is a shame as the location is excellent.

The Bakery restaurant staff were lovely and very helpful. The check in staff were pleasant. The bed linen was clean and white. Location is excellent and good restaurants are close by.

Stayed in October 2022

Pool and hot tub were closed- no one knew why, and nothing was mentioned on the website about that when I booked. I asked the desk to send someone up to the room to fix the ac while we were out all day- nothing was done. I had to ask again at 8:30pm after being out all day. Staff wouldn’t take early check-ins, but I was able to check in and get my key using the Hilton app an hour early- no one said I could do that while I was sitting around waiting for nothing.

staff was polite

Stayed in October 2022

Room could be cleaner. Everything covered in dust

Great breakfast 🥞

Stayed in September 2022

Location and staff

Stayed in September 2022

Wasnt there but 1 night.

The facilities and bar and grill.

Stayed in September 2022

room was filthy! ripped up carpet! very out dated

breakfast

Stayed in September 2022

nothing

like it

Stayed in August 2022

the air conditioner didn’t work properly, very small rooms for the price.

location

Stayed in August 2022

the staff was entirely not helpful. we were charged over $100 more than what the original total was stated as. our curtains were broken in our room and we were up early every single day because the light was shining directly into our room. there was dust all over the back of the bed as if it had not been cleaned recently and there were crumbs near the nightstand before we even had food there. we were also missing the inside of our shower curtain and the bathroom basically flooded everytime we had to shower

the property itself was just overall mediocre. everything was extremely outdated in our room. we were overcharged for the quality of our stay.

Stayed in July 2022

Fresh blood stains on sheets but dusty, dirty room. Plus replacement sheets were wrong size and since it was evening when we checked in the “housekeeping staff was gone. We were told we had to strip stained sheets off and remake the bed OURSELVES!!! The manager should have had another staff member do this! The curtains were so old and crispy the had huge holes in them. So dusty in room you could write your name in the dust on lamp bases and TV base and some other furniture. Staff was not as hospitable as I expected. Run down hotel with rooms that need not only cleaning but updated into the 2020’s. This was not a cheap hotel either! Quite honestly We we’re disgusted and will never be back here or stay in any other Doubletree chain hotel. Yuck.

Easy to get to.

Stayed in July 2022

Can’t think of anything to fix as nothing is broken!I

I don’t eat breakfast… only eat ONE meal a day. Bakers was wonderful place to eat an early dinner! Staff were all very kind, friendly and knowledgeable!

Stayed in June 2022

None

Great location near ball field!

Stayed in April 2022

Double charged me .. still took money

Very clean

Stayed in June 2022

The front desk failed to tell us how to get I to parking garage and how to get to our room. The bathtub drain didn't work to hold water, the lights next to bed we never did find the switch for. They need to offer in room microwave we went to dinner and was going to reheat food but then realized we had no way to do so. The beds were only a double and we needed 2 so 2 bigger ppl cannot sleep comfortable on them. The room was quit small for the price, you are definitely paying for the location not luxury.

The front desk staff was very friendly, the hotel lobby area was inviting. Comfortable beds

Stayed in May 2022

No room service No changing of sheets even though requested Torn sheets No breakfast Monday morning Expensive for old hotel Charged for cancellation of additional room even though I cancelled 2 days before and booking said free cancellation!!!

Stayed in May 2022

Rooms could’ve be cleaner and updated.

For the prices we paid for the stay the rooms should be much better. The hotel in general needs some repairs and a makeover. The ice machines were broken. And a lot of the rooms carpet was very old. Outside of the bar and workout room it was just average.

Stayed in May 2022

food in restaurant was mediocre and high priced. breakfast should free everything was cold and not very good

staff was very helpful

Stayed in April 2022

no pool available was very disappointing....I would have love to relax by the pool....

The elevator view. The view from room window was beautiful...

Stayed in April 2022

the pool was out of order..not cool at all very upsetting. staff rude…my stay was horrible! doors broken, locked out hotel, car can’t fit in garage, got accused of breaking into another room! it was all bad to much to type trust me…oh yeah and not one cookie

nothing

Stayed in April 2022