The pump of the toilet kept on making a dripping noise but nothing a tissue couldn't fix and the pressure of the shower was non-existent, luckily there was a bathtub. No lightswith when you entered the room so had to find one on the other side of the pitch black room.

Great staff, great location. Recommendation for a single traveller.

Stayed in October 2024

Our first room had the smell of dog which was unpleasant and also aggravated my asthma. Perhaps some rooms should be designated pet free The staff were very good and moved us to another room. Albeit exactly the same size. A small upgrade would have been exceptional customer service. Parking was expensive although about the same as everywhere.

location was great staff were superb

Stayed in November 2024

No ice and tap in kitchen only had hot water

Great room

Stayed in October 2024

Everything was good overall

Under construction, clean rooms. Except for breaskfast is good but once they are out of food they will not put out. Kitchen lady’s don’t work as a team that’s what I was told. Other than that it was good.

Stayed in October 2024

The room had a fragrance that didn't match my liking… Also, I wished they picked up room trash from time to time.

The room was spacious, and the staff members were all helpful. Their hair conditioner was excellent.

Stayed in October 2024

having to pay for parking @$40 a day....breakfast was horrible

Stayed in October 2024

There was some construction noise that started early in the morning, but they are undergoing remodeling.

Rooms are decorated really nicely and big! Comfortable beds, good breakfast. Staff were very friendly and helpful, including valet.

Stayed in October 2024

Expected king size bed and got smaller one (queen). Not comfortable.

Breakfast was ok.

Stayed in October 2024

Being refurbished at the minute do noise and relocation of dining hall left you with limited service

Close to downtown, Alamo and Riverwalk. Big room comfortable sleep. Good staff

Stayed in September 2024

They were remodeling on the floor above us during the day and it was very loud when we came back to our room for a few hours of “rest!”

Loved the location, breakfast, and suite. Very clean and comfortable.

Stayed in September 2024

I really like the distance from downtown to the wholesale my kids love the breakfast and I really liked that. It was really clean. Very nice room.

Stayed in September 2024

they didnt let me in even though i had reserved a month ago

Stayed in September 2024

Just two small things water in the tub kept running and the clock radio didn’t light up the time

It was close to everything

Stayed in September 2024

Housekeeping and maintenance need to step up their efforts….room was poorly cleaned and fixtures were in need of repair or replacement

Staff was very friendly and helpful.

Stayed in September 2024

Noisy construction in hotel and loud night club next door. Suite needed better cleaning. Lots of scrapes, stains, patches, and dents. Even when the room was ready, staff made me wait for an hour in the lobby during loud construction or pay an extra $50. to check in to my room an hour early. Pool was a small area with no sunlight.

Great location and nice city view. Comfortable bed and sofa.

Stayed in September 2024

The shower had no pressure. I'm very sensitive but the room has a smell to it.

Everything was great. The staff was so friendly and answered anything I needed. I appreciated the kosher options at breakfast, that literally made my day. The location was perfect.

Stayed in September 2024

Pool was small.

Location was great. Newly renovated. Staff was friendly and helpful.

Stayed in August 2024

Pool was too small, only fit for children.

Great location, generous size room

Stayed in August 2024

No parking, only valet with additional cost.

Great location

Stayed in August 2024

Parking was Valet ONLY, no carts to assist in carrying our belongings, no garbage can or bags in the room, when I asked at the front desk, I was given a black garbage bag. No coffee maker in the room, the extra blanket provided in the room was very rough on the skin. Upon checking in I was asked if I would like housekeeping to come because it was only done upon request, I said yes - beds made, room cleaned and provide new towels, asked at what time, I said after 10 am, as we would leave for a little while. Upon returning at 2:40 pm the room had not been cleaned. In addition, I had requested balloons for my husband's birthday as a surprise and was told it would be done and upon checking in they did not have it done. The front desk young lady did offer to compensate with a bottle of wine and chocolates and it was delivered to the room. However, this was after I had asked what they could do since the original plan was to have the balloons as a surprise. This was a little disappointing. because it was requested weeks in advance. Also, there was no restaurant on site, they offered your typical breakfast options. But a restaurant with bar would have been nice.

Room size and cleanliness of the room.

Stayed in August 2024

Location was just ok my preference though had nothing to do with the room it was great

What I got for the value was good. The room was a lot more than I needed.

Stayed in July 2024

I was slightly disappointed by the breakfast buffet with limited choice. No fruits, no vegetables. The same standard American food each day (eggs, bacon, donuts, white bread, pancake, one type of yogurt). The breakfast room is too small to welcome all hosts during weekends, with the consequence that the least polite of them are eating close to the buffet.

The room was very large, it’s a suite with bathroom, bed room, kitchen well equipped (even if I didn’t use it) and a corner with sofa and a second TV. The bed was extremely good for me, I have back problems and the bed quality is important for me. Sound insonorisation was very good with no noise entering the room from the windows or walls (a little bit from the entry door). The bathroom was large and well equipped with a shower in the bathtub. The cleanliness was not perfect but good enough when I accessed the room. To note that because it’s an appartement more than a normal room, your bed is not made every day nor the bathroom towels changed. The iron and the table were welcome. I really appreciated the location, 5min walk from the Alamo and city centre. Staff was helpful and always kind.

Stayed in August 2024

The elevators were awful. Took for ever to get it to work with the key cards. Trash cans to small did not have good water pressure for showers. Only one roll of toilet paper in each bathroom for 2 and half days for 5 people. Had to ask and go get myself. Had to ask for sheets, blanket and pillows for the fold out sofa bed. The coffee pot did not work right. it was so slow making coffee. The TVs in the rooms did not work right kept turning off.

Location. The 2 room st.was spacious.very clean.

Stayed in August 2024

A little run down outside

Room size, location

Stayed in August 2024