WE WERE STUCK IN THE ELEVATOR FOR OVER 15 MINUTES. Once they realized after our ringing the alarm continuously, someone came and opened the door and said, oh yes, they have been having trouble with that elevator. Seems to me... it should have been marked. Also, the A/C wouldn't cool off the room and was very warm over night. The bathroom lighting was mood lighting... not conducive for a bathroom .

Stayed in June 2024

OVERPRICED HOTEL CONVENIENCE STORE; SLOW ELEVATOR; Limited pool seating

Location to Convention Ctr; Exceptional Customer Service by ISAAC- front desk; Ease of ck in / ck out; Hotel VIBE & DECOR: guitars in bar, old school typewriters, wall verbage, minimalistic room decor

Stayed in June 2024

AC either too strong or too weak.. Only have one bottle of water even we had two people

Location, comfy bed

Stayed in June 2024

Room was up to date and bed and pillows very comfortable.

Stayed in May 2024

There were people constantly walking around outside the garden patio area, and that was the only way to open up windows and doors, so it was not as private as I had hoped

Location was great and the room was comfortable.

Stayed in April 2024

One of the bed in our room was very uncomfortable. The mattress was sagging on one side.

Pretty much everything except for one of the mattress.

Stayed in March 2024

Close to a lot of locations, the bi- level is very nice!

Stayed in March 2024

Rooms dark and gloomy. A little noisy. Could hear noise from upper floor and sounded like water pipes making noise which woke us up.

fun lobby. Great location to convention center !

Stayed in March 2024

price

clean, location and view

Stayed in October 2023

There were 3 elevators but only 1 or 2 were working at any given moment. We stayed 4 days so would have expected the lifts to be fixed during this time.

Lovely hotel in a great location. Fantastic staff who were always welcoming and helpful - especially Rosie took good care of us in the restaurant and remembered our breakfast orders. The pool area is really inviting. The room was quiet, comfortable and clean. Breakfast was tasty with a good selection.

Stayed in October 2023

Parking was a hassle, because it is shared with the Convention Center next door. No microwave. Very slow service at breakfast time.

Unremarkable modern hotel.

Stayed in October 2023

My only two issues were fairly minor. The electors were super slow though it did give you a chance to chat with people while you were waiting. The real issue for me was that I am very sensitive to smells and I had to take allergy medications to not be effected by the different scents throughout the hotel - including whatever detergent was used for the bed linens. This will not be a problem for most people but for those that are sensitive, it is just something to be forewarned about.

The Hotel Dena was perfectly located for our weekend trip. The staff was friendly and accommodating. The best part of the stay was the room service! The hours were great, the service was quick and the options were plenty!

Stayed in September 2023

The ‘beats’ never stopped. There was no quiet place that we could find.

The hotel was clean and the location was excellent

Stayed in August 2023

convenient location

Stayed in July 2023

The air conditioner broke with a terrible sound at 3 AM and we at difficulty going back to sleep. However the manager was terrific everyone was very apologetic and we were upgraded to a lovely suite..

The air conditioner broke with a terrible sound at 3 AM and we at difficulty going back to sleep. However the manager was terrific everyone was very apologetic and we were upgraded to a lovely suite..

Stayed in June 2024

Tried to reach the hotel in advance as my plans have changed and I wanted to ask about any options to change or cancel the stay. The phone they listed is only for corporate customers so they didn't want to help. Any other phone found online was not working or was the same corporate number. I was writing to them using the Booking app but they never replied to me. And I sent messages on multiple days. Requested to waive the cancelation fee and they never responded. Not being able to simply communicate with a hotel that I booked is a huge red flag. I would avoid.

Seemed like a good hotel, didn't stay there at the end because it was impossible to reach them over a phone or Booking in-app message

Stayed in April 2024

Staff were smiling but unhelpful. Front desk girl was rude as I arrived for 3:00 checkin as published on booking.com only to be told checkin was at 4:00 with no sorry or even a recommendation to try one of the many bars or cafes nearby while I just sat in the hot sun for a room that - when I did get checked in - was DIRTY. Dust particles deep in the unused AC unit blew all over the room and had fallen like brown snow all over the bedding. There was a damp spot on the carpet. After I checked in, a maintenance person opened my bedroom door with a key without knocking and then had a loud conversation in Spanish right outside before leaving without apologizing. The tv was buggy and I felt ripped off. I was glad it was only a one- night stay but really disappointed by the La know customer service or value. I have two kids with disabilities and really needed a Nice, clean, stress-free night. Next time, I will not risk using booking.com since I know that the checkin times are incorrect. Nor will O be back at the Dena. Bummer. I keep looking for a place to use every month.

Location, design was appealing as I arrived

Stayed in February 2024

Awful restaurant

Pretty good

Stayed in March 2024

Patio area was strange or I didnt explore it well enough. Our room right by the entry door was kind of a thing but not a problem. Now I know why the front desk said if we minded that room😆

Great place. Friendly staff. Clean and spacious rooms. The patio area was strange. Overall a great stay. Will be staying here again!

Stayed in January 2024

I have no dislikes.

It was close to my convention, it was safe and clean. The staff was helpful and friendly

Stayed in January 2024

One thing that could be better is that the Wi-Fi kicked me out temporarily.

The staff were very friendly, to me and my friend. The staff were clear regarding check in and check out, along with answering my questions regarding food delivery services such as Uber Eats.

Stayed in November 2023

The smell of Marijuana and smoke out in the hallway of it

the conference went well on the second day. First day accomodation of the lunch was not pleasant

Stayed in August 2023

Too many names: Sheraton, Hotel Dena, Marriot Bonvoy, Tribute Collection. Very confusing/ messy. 3 elevators but only 1 working. The wait for an elevator was long and often full when it arrived - staff and large carts had to use the same one elevator. The room needs attention. When I opened the curtains, the walls around and along the window had peeling wallpaper, debris, cobwebs. No one had cleaned that area for a very long time. See Photos.

Great location near Colorado Blvd. Easy walk to many things to do, restaurants, etc. Bed was comfortable, sheets & towels clean. Bathroom clean.

Stayed in September 2023

We had a patio room that looked onto another apartment building. There were no chairs on the patio and it was shared by every room the length of the entire building. It would have been nice to have a private balcony by adding opaque walls or topiary.

The room was spacious and airy with tons of light. Everything was in walking distance to the hotel and we only had to drive once the entire stay. We ordered room service 3 times and was very impressed with the service and the food.

Stayed in August 2023