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Reviews of Motel 6-San Bernardino, CA - North 2 stars

1960 Ostrems Way, Serrano Village, CA 92407, United States

#1 of 1 hotels in Serrano Village

Guests' Choice

Review score

Based on 1845 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.0

  • Location

    7.3

  • Facilities

    6.8

  • Staff

    7.5

  • Value for money

    7.0

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 11 November 2024

    5.0
    It was o.k., but the smell of smoke was embedded in the pillows and bed.
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room - Non-Smoking
    • Stayed 2 nights

    Asked for non-smoking room, but the smell of smoke in the room was very strong. Apparently, whoever stayed there before affixed a plastic bag over the smoke detector, which was still there when my sister and I checked in. We did not remove it, but told desk clerk about it when we checked out. She was very nice and profusely apologized.

    Clean, comfortable beds. Clean bathroom.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I aske for a king bed and got a full

    It's in a good location

    Stayed in November 2024

  • Reviewed: 28 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Manager on duty very rude

    Room was clean.

    Stayed in October 2024

  • Reviewed: 23 October 2024

    6.0
    smelly room
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the smell of the room. it definitely needed to be aired out.

    very convenient right off freeway

    Stayed in October 2024

  • Reviewed: 14 October 2024

    6.0
    Fine for a Single Night Stay
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Really noisy with people walking around at night and in the early morning. Having to only use cash for the deposit was odd; just lucky I had the exact amount needed. Only 2 pillows wasn't the best. Could have used at least 2 more as the standard when 2 people are staying. Also, room wasn't ready at check in and had to wait an hour.

    Price wasn't too bad for a single night. Shower was nice and big. Bed was comfy. Nothing much else to add.

    Stayed in September 2024

  • Reviewed: 1 October 2024

    6.0
    It was ok
    • Business trip
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smoking when wanted a no. Smoking room

    Blankets

    Stayed in September 2024

  • Reviewed: 1 October 2024

    7.0
    average stay
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    I asked for the ground floor. I had just been released from the hospital with a virus and collapsed lung. I am handicapped. My room was on the 3rd floor. I was told they had an elevator. It didn't work most the time. when it did work it usually only went to the 2nd floor. one flight of stairs didn't kill me but it could be hard.

    the price was good the room was freshly remodeled and they are improving the motel

    Stayed in September 2024

  • Reviewed: 15 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    They dont serve brakefast

    No breakfast they dont serve it. They dont offer it

    Stayed in August 2024

  • Reviewed: 21 August 2024

    7.0
    New blankets
    • Business trip
    • Solo traveller
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old blanket uncomfortable

    Location

    Stayed in July 2024

  • Reviewed: 16 August 2024

    6.0
    It was okay, probably won’t book at this location again.
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smelled horrible and I found a roach in my room.

    The staff members were very, very nice and helpful!

    Stayed in August 2024

  • Reviewed: 1 August 2024

    7.0
    I’m not sure what you mean
    • Leisure trip
    • Couple
    • Deluxe Quadruple Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Extra charge

    The only thing that matters is that you have a great day 60 charge for dirty sheets

    Stayed in July 2024

  • Reviewed: 31 July 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room - Disability Access - Roll In Shower
    • Stayed 1 night

    Too much construction doing the day

    I didn't know about the breakfast. But the location was good for was it was meant for.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    5.0
    Good to spend the night but nothing out of the ordinary
    • Leisure trip
    • Solo traveller
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    No non-smoking room available

    Near a major highway

    Stayed in July 2024

  • Reviewed: 24 July 2024

    6.0
    To any future renters.. if you see the short little girl in the front desk, don’t book. It will be a hassle trust me.
    • Leisure trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They took my whole deposit because I had to use a towel on their dirty floor when I came out the shower. They CLAIMED we dirtied all their towels when I only used 1. I had brought my own towels (3 in total) so they refused to give me my deposit back. The short little girl in the front desk never told us about any rules or policies the hotel had. She made me wait over 20min while they supposedly “checked the room”. The next week I booked under my sisters name and during check out the same little girl didn’t even check the room just returned her the deposit without question. Fix your staff. It’s the same little girl that works every morning.

    Price and area was good.

    Stayed in June 2024

  • Reviewed: 15 July 2024

    7.0
    It wa fine
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A cash deposit was required when I arrived. Did not know this. Other people staying there were smoking pot outside and in the elevator. Tv had no clear channels to watch. Had to wait for someone to look at the room to get deposit back

    Good location and the price was good

    Stayed in July 2024

  • Reviewed: 7 July 2024

    6.0
    Don’t use the towels and never think you will be able to sleep on the weekends
    • Leisure trip
    • Group
    • Quadruple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property was fine till it’s time to check out.

    The problem with this property is that they charge you a 60 dollar cash deposit, okay no problem. If you spill anything in the room and need a towel to clean it up they take the deposit. I was here four days, spilled water used the towel to clean it up they kept the deposit and in formed us that we would never be able to stay at another motel 6. Three other people that same morning had the same problem. Staff was okay but it the rooms are tiny no fridge or microwave. Roaches in a drive motel is to be expected.

    Stayed in June 2024

  • Reviewed: 5 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was not clean. Holes in the walls and furniture. For some reason I felt scared

    Staff

    Stayed in June 2024

  • Reviewed: 22 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hard floors

    Good stuff

    Stayed in June 2024

  • Reviewed: 18 June 2024

    7.0
    Good
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 15 nights
    • Submitted via mobile

    Location and staff and a good place to walk the dogs they loved it too

    Stayed in June 2024

  • Reviewed: 17 June 2024

    6.0
    It's was not bad
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access - Roll In Shower
    • Stayed 5 nights
    • Submitted via mobile

    How the neighbors were so loud my shower head leaked and people would try and open my door at night I think they were homeless

    I was given a handicap accessible room like asked for

    Stayed in June 2024

  • Reviewed: 15 June 2024

    5.0
    You get what you pay for.
    • Leisure trip
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 5 nights

    The shower was disgusting. The paint was peeling and got on our feet. We ultimately didn't use it because the drain was stopped up. It should also state somewhere that you needed a CASH deposit.

    The staff was very accommodating. The hotel was centrally located.

    Stayed in May 2024

  • Reviewed: 8 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access - Roll In Shower
    • Stayed 1 night
    • Submitted via mobile

    Dirty unmopped floor, Key card didn’t work twice, had to get it fixed 2 from the 3rd floor!!!

    Remolded

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Motel 6 Stay
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    $60 cash only deposit. On booking ssite this was ever mentioned. Usually deposits would be made to your card, and given back when your stay was over, and no damage to the room seen. I luckily had that much cash, but many have had to even run to an ATM...this 👮 policy should be changed!

    Our room was very clean, just the basics we needed. We just stayed there to be close to Loma Linda hospitsl for appts and procedure. Worked out well!! The staff were very accomodating to our needs.No loud commotion, or disruptions, which sometimes you put up with in a motel stay.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    6.0
    Reviewbrah reviews hotel
    • Family with young children
    • Quadruple Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    There was quite a lot of hair from the people before, along with just little pieces of rubbish stuck to the fabrics of the blankets.

    I like that it was close to a family members house.

    Stayed in May 2024

Showing 1 – 25

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