1960 Ostrems Way, Serrano Village, CA 92407, United States
#1 of 1 hotels in Serrano Village
Guests' ChoiceBased on 1845 hotel reviews
6.4Cleanliness
7.0
Comfort
7.0
Location
7.3
Facilities
6.8
Staff
7.5
Value for money
7.0
Free WiFi
8.2
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End of dialog contentReviewed: 11 November 2024
Kathleen
United StatesAsked for non-smoking room, but the smell of smoke in the room was very strong. Apparently, whoever stayed there before affixed a plastic bag over the smoke detector, which was still there when my sister and I checked in. We did not remove it, but told desk clerk about it when we checked out. She was very nice and profusely apologized.
Clean, comfortable beds. Clean bathroom.
Stayed in November 2024
Reviewed: 11 November 2024
Maria
United StatesI aske for a king bed and got a full
It's in a good location
Stayed in November 2024
Reviewed: 28 October 2024
Leticia
United StatesManager on duty very rude
Room was clean.
Stayed in October 2024
Reviewed: 23 October 2024
Vielle
United Statesthe smell of the room. it definitely needed to be aired out.
very convenient right off freeway
Stayed in October 2024
Reviewed: 14 October 2024
James
United StatesReally noisy with people walking around at night and in the early morning. Having to only use cash for the deposit was odd; just lucky I had the exact amount needed. Only 2 pillows wasn't the best. Could have used at least 2 more as the standard when 2 people are staying. Also, room wasn't ready at check in and had to wait an hour.
Price wasn't too bad for a single night. Shower was nice and big. Bed was comfy. Nothing much else to add.
Stayed in September 2024
Reviewed: 1 October 2024
Rodney
United StatesSmoking when wanted a no. Smoking room
Blankets
Stayed in September 2024
Reviewed: 1 October 2024
Dale
United StatesI asked for the ground floor. I had just been released from the hospital with a virus and collapsed lung. I am handicapped. My room was on the 3rd floor. I was told they had an elevator. It didn't work most the time. when it did work it usually only went to the 2nd floor. one flight of stairs didn't kill me but it could be hard.
the price was good the room was freshly remodeled and they are improving the motel
Stayed in September 2024
Reviewed: 15 September 2024
Sky
United StatesThey dont serve brakefast
No breakfast they dont serve it. They dont offer it
Stayed in August 2024
Reviewed: 21 August 2024
Raul
United StatesOld blanket uncomfortable
Location
Stayed in July 2024
Reviewed: 16 August 2024
Melaney
United StatesIt smelled horrible and I found a roach in my room.
The staff members were very, very nice and helpful!
Stayed in August 2024
Reviewed: 1 August 2024
Adams
United StatesExtra charge
The only thing that matters is that you have a great day 60 charge for dirty sheets
Stayed in July 2024
Reviewed: 31 July 2024
Mary
United StatesToo much construction doing the day
I didn't know about the breakfast. But the location was good for was it was meant for.
Stayed in July 2024
Reviewed: 26 July 2024
Harvey
United StatesNo non-smoking room available
Near a major highway
Stayed in July 2024
Reviewed: 24 July 2024
Abrica
United StatesThey took my whole deposit because I had to use a towel on their dirty floor when I came out the shower. They CLAIMED we dirtied all their towels when I only used 1. I had brought my own towels (3 in total) so they refused to give me my deposit back. The short little girl in the front desk never told us about any rules or policies the hotel had. She made me wait over 20min while they supposedly “checked the room”. The next week I booked under my sisters name and during check out the same little girl didn’t even check the room just returned her the deposit without question. Fix your staff. It’s the same little girl that works every morning.
Price and area was good.
Stayed in June 2024
Reviewed: 15 July 2024
Brenda
United StatesA cash deposit was required when I arrived. Did not know this. Other people staying there were smoking pot outside and in the elevator. Tv had no clear channels to watch. Had to wait for someone to look at the room to get deposit back
Good location and the price was good
Stayed in July 2024
Reviewed: 7 July 2024
Alison
United StatesThe property was fine till it’s time to check out.
The problem with this property is that they charge you a 60 dollar cash deposit, okay no problem. If you spill anything in the room and need a towel to clean it up they take the deposit. I was here four days, spilled water used the towel to clean it up they kept the deposit and in formed us that we would never be able to stay at another motel 6. Three other people that same morning had the same problem. Staff was okay but it the rooms are tiny no fridge or microwave. Roaches in a drive motel is to be expected.
Stayed in June 2024
Reviewed: 5 July 2024
Deborah
United StatesRoom was not clean. Holes in the walls and furniture. For some reason I felt scared
Staff
Stayed in June 2024
Reviewed: 22 June 2024
Iesberts
United StatesHard floors
Good stuff
Stayed in June 2024
Reviewed: 18 June 2024
Danny
United StatesLocation and staff and a good place to walk the dogs they loved it too
Stayed in June 2024
Reviewed: 17 June 2024
Ray
United StatesHow the neighbors were so loud my shower head leaked and people would try and open my door at night I think they were homeless
I was given a handicap accessible room like asked for
Stayed in June 2024
Reviewed: 15 June 2024
Tammi
United StatesThe shower was disgusting. The paint was peeling and got on our feet. We ultimately didn't use it because the drain was stopped up. It should also state somewhere that you needed a CASH deposit.
The staff was very accommodating. The hotel was centrally located.
Stayed in May 2024
Reviewed: 8 June 2024
Leka
United StatesDirty unmopped floor, Key card didn’t work twice, had to get it fixed 2 from the 3rd floor!!!
Remolded
Stayed in June 2024
Reviewed: 7 June 2024
Carey
United States$60 cash only deposit. On booking ssite this was ever mentioned. Usually deposits would be made to your card, and given back when your stay was over, and no damage to the room seen. I luckily had that much cash, but many have had to even run to an ATM...this 👮 policy should be changed!
Our room was very clean, just the basics we needed. We just stayed there to be close to Loma Linda hospitsl for appts and procedure. Worked out well!! The staff were very accomodating to our needs.No loud commotion, or disruptions, which sometimes you put up with in a motel stay.
Stayed in June 2024
Reviewed: 4 June 2024
Gonzalez
United StatesThere was quite a lot of hair from the people before, along with just little pieces of rubbish stuck to the fabrics of the blankets.
I like that it was close to a family members house.
Stayed in May 2024
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