Exceptional location, but as stated the whole place felt and looked dated. The one pool is small, more like a paddle pool, with no pool service for food or drink. There is towel service though. The side lagoon has no services at all, but it is a nice cozy space to snorkel. Lots of lava rocks provide for nice calm water. My sister got the “room with ocean view” and while the view was stunning, there was no lounge furniture on the very large balcony to enjoy it. It was a big empty space with one small round table and two chairs… the same type I had on my small balcony.

Location, location, location…. Beautiful site that was clean, but not necessarily well maintained. As of Nov 2024 there were much needed renovations going on, perhaps 15 years after they were necessary. The on site restaurant was great! Not only was the view stunning, but the food was delicious. I highly recommend the poke nachos. They were fresh, savory, crispy, and nutritiously topped with a bit of seaweed salad. Yum! All the staff were friendly and helpful, but at a casual Hawai’i pace. It’s vacation, so let’s relax and enjoy the view, right?

Stayed in November 2024

You should have drinking glasses in the room, not cheap flimsy plastic ones. Kitchen area and bathroom needs upgrading.

Didn't have breakfast

Stayed in October 2024

The parking can be an issue, there is a parking across the street, but it can be full. And it costs an additional $25.

The location is great - close to everything. The staff was super helpful.

Stayed in October 2024

Room coffee not good and no microwave

Location is awesome, great value for price

Stayed in October 2024

Needs up-grades on rooms, elevators

Location, parking facilities

Stayed in October 2024

The lanai seating was awkward and not very safe (high tops). The couch was uncomfortable.

Property right in town. Nice pool, excellent restaurant, beautiful grounds.

Stayed in October 2024

great corner room with view

Stayed in October 2024

We stayed in the Lagoon tower and knew it was going to be noisy, but it wasn't all that bad.

The grounds were well maintained.The pool staff was outstanding. The restaurant and front desk staff were very cordial.

Stayed in October 2024

I was not a fan of the spa. I wish I would have saved the money and just got a massage when I got home.

The location of the hotel was perfect. Easy walking distance to local shops and restaurants. Stayed in a deluxe ocean view room which was worth the view

Stayed in September 2024

The balcony door was next to impossible to open and close. Could of had a few updates for the price

Balcony lover looking ocean was great. Location was really good.

Stayed in September 2024

Beds were not comfy, shower was either too hot or too cold, tricky to get the right temperature.

Great location, clean

Stayed in September 2024

Musty smell in hallway

Location, daily yoga, private lagoon, pool, bar/restaurant, staff, safe parking

Stayed in September 2024

The bar staff were extremely rude and the service poor. Had one drink and then went elsewhere for the rest of the trip. Could have done with a microwave and more than one packet of coffee per day

Good location. Nice ocean pool

Stayed in September 2024

Check in took 15-20 minutes and I had a reservation. Store closes too early and opens too late—11am?

Nice location. Nearby parking. Wet bar handy. Comfortable beds.

Stayed in September 2024

Hotel towers and rooms are dated. That said, renovation works are on-going, so kudos for this effort to modernize the hotel.

Great location, close to town, shops and eateries. Spacious, clean rooms. Nice lagoon pool to relax.

Stayed in August 2024

The property should put microwave in the room for visitors to use.

The property is to close to everything.

Stayed in August 2024

Excellent beginner snorkeling in saltwater lagoon

Stayed in August 2024

Expensive parking and one of the golf discounts offered was misprinted and not recognized by the golf club

Good rooms, facilities, views and central location

Stayed in August 2024

Room small, cramped, although nicely decorated. Bugs! Bed mattress lumpy. Front desk staff not as friendly as I expected. Resort showing its age, cracks in the cement on the lanai. Plumbing in bathroom a problem at times.

Located on the water, close to town. Restaurants easily accessible. Beautiful view, lots of activities provided, luau, singers etc. Spa a bonus for me. Most employees very pleasant, helpful. Value for dollar good.

Stayed in August 2024

In an overall impression it felt a little bit neglected(?). Buildings are much older than they look on photos. Also we feel that not all of offered activities were communicated clearly enough.

The room had a beautiful view, we loved our balcony! Also the swimming pool and lagoon were amazing and right next to us, so that's a big plus. Localization is great and rooms are clean with daily service of cleaning.

Stayed in August 2024

Expensive

Great location on the ocean looking at Kailua Bay

Stayed in July 2024

Plastic cups and disposable coffee cups daily, you are literally by the ocean trying to protect endangered turtles and monk seals yet plastic! It’s such an outdated practice, get glasses and coffee mugs in the room or buy people reusable bottles like other places, really lacked in this department. Beds were very uncomfortable and bathrooms very outdated despite it being recently renovated.

This property is fantastic for its location, it’s Hawaii feel, sunsets, convenience, beautiful grounds, pool, bar etc Rooms have STUNNING views and it is such an amazing price!

Stayed in August 2024

Some work ongoing to renovate the outside of one block due to finish in Dec 2024 but not the rooms themselves. The rooms do need updating too

Good hotel. Staff very good. They know the issues with the hotel and do their best to circumnavigate these.

Stayed in July 2024

It’s old and a bit run down.

The location is excellent.

Stayed in August 2024