Booking in advance I got an excellent deal for a our room but on checking in was surprised to be located with a balcony that outlooked the laundry and trash dumpsters (and the smell). I guest the price was to good to be true and we got what we paid for. The hotel didn't seem to be booked out so was surprised they didn't upgrade us or find an alternative room. The cost of daily parking at $25 per day was also unexpected.

The hotel is located right on the beach with the best view of sunset from the bar and restaurant. Walking distance to other bars and restaurants, shopping etc the location is everything you could wish for. The room was clean and comfortable.

Stayed in June 2024

Smoking is limited to 2 locations in the parking lot. Seems there's plenty of room to have an area with a few chairs. I smoke a pipe, and would like to relax, enjoy the ocean view and smoke, not stand around in a parking lot!

We were pleasantly surprised and grateful for a free upgrade to a spacious oceanfront corner room in Lagoon Tower. Beautiful! Enjoyed pool and convenience of nearby Coconut Grove center. Breakfast oceanside at the hotel is recommended.

Stayed in June 2024

Nothing really except that I travel with my family with little kids and I asked for adjoining room but we stayed 2 floors apart. If booking 2 rooms, that should be the priority option.

Location is the highlight of the trip! Close to the ocean and easily has access to foods!

Stayed in June 2024

nothing. all went well. Enjoyed my stay.

Front desk was exceptionally helpful. Housekeeping was very accommodating. Great location. Pool attendant was very nice and helpful.

Stayed in June 2024

A bit outdated but clean. A good place to stay in Kona.

Close to water, clean and lots of restaurants nearby.

Stayed in May 2024

The service at the restaurant was terrible. The waitress was very short and curt... when I asked for anything it seemed like it was a bother... I am also disappointed in the lost and found department... I left a jacket and sundress in the closet of our room. When I contacted housekeeping they found it. I have not had any response from the lost and found department on how to retrieve my items. I have called 3 times and no return phone call. Very frustrating!

The check in was easy and the front desk staff was very friendly. We loved our room and the view!

Stayed in June 2024

I didn’t like that when I was paying for the room online the damage deposit wasn’t included. I had to use most our money we were going to spend on enjoyable things but the damage deposit took almost all we had.

I stayed in room 237. The resort stay was tremendous I had a great time staying and loved being treated respectfully and the facilities were amazing. Especially the pool, felt amazing and had an amazing view to the ocean.

Stayed in May 2024

Rude staff, especially the food servers in the restaurant. We sat at a table when we saw no hostess at the podium. A waitress approached us and stated in a rude tone, "Who said you can sit here!"

Nice location. Only steps from the ocean.

Stayed in April 2024

A little dirty room. Hidden charges

On ocean. Heart of everything

Stayed in May 2024

Some of the employees seemed overworked and unhappy; some of the construction workers were swearing one morning; the elevators were dirty and scratched up

We were accommodated right away when we requested a different room, away from the elevator; the room was cool and comfortable; the lagoon was highlight; the luau was a great experience; the location of the resort was unbeatable; the pillows and towels were numerous; the sounds of the birds singing daily was wonderful!

Stayed in May 2024

Lovely to be so close to the water, the free cocktails were nice, close to some restaurants. Room was clean and very comfortable.

Stayed in May 2024

Dated rooms

Location right at the beach and value for money

Stayed in April 2024

Bar closes at 9 pm. - incredible!! Welcome Cocktail awful Essensgerüche, weil Zimmer zum Restaurant lag

Die Lage

Stayed in May 2024

Rooms and building in tower 2 outdated and under updating

Beautiful ocean front with walking distance to lots of great resturants, stores and activities!

Stayed in April 2024

Paying for parking.

Convenient location.

Stayed in May 2024

Limited food selections on site. But they are under construction

Good location and facilities

Stayed in May 2024

Long overdo for a refresher

Staff was excellent

Stayed in April 2024

Staff was rude and racist.

Stayed in April 2024

Location

Stayed in April 2024

The bar seats were full, we ordered wine but were told we couldn’t sit in the high top table because they were for restaurant guests. There were plenty of empty tables and no one in line. This really lack of respect for guests will make me think twice with my next reservation.

Loved the balcony with the ocean view. The location, easy walk to restaurants and shopping.

Stayed in April 2024

Bar service extended later!

Absolutely loved the entry landscaping with the pool and all the exotic plantings!

Stayed in April 2024

Elevators

We loved our room and beautiful views. As well as the lovely staff especially Elram at the front desk.

Stayed in April 2024

Location was great, food was excellent and reasonable. Facilities are dated but apparently being remodeled.

Stayed in April 2024

Breakfast was great! Friendly, helpful staff.

Stayed in March 2024