I got charged twice for the room. Once on Venmo and once on my American Express. I initially paid online with Venmo. When I got to hotel they were only suppose to charge my American Express for incidentals, but they charged me for room, too. . It’s been a nightmare trying to reconcile it. At this point they should just comp me the room. I’ve been dealing with Booking.com and the hotel about it for three days.

Stayed in July 2024

It was the beginning of Summer, we wanted to go swimming, the pool was absolutely disgusting. Not just dirty, but disgustingly so. Coincidentally the Residence Marriott in Charlotte North Carolina was the exact same way. Both hotel pools look like they have zero maintenance and upkeep. Not sanitary to be entered. Thick slime covering the surface, and debris in the pool.

I liked the layout it provided traveling with grown children. Everyone had space. There was a kitchen.

Stayed in June 2024

My check in was awful plz contact

Stayed in November 2023

The wires were showing in key panel and the breakfast was HORRIBLE! It tasted as if it was either old or over cooked and the selection to choose from was extremely limited I have never seen a hotel with breakfast included with only 3-4 items and didn’t even have juice. Some breakfast was better than any I guess. Also checkout says 12 in the room I called to see if I could extend to 1 and they advised I had already been extended an hour. Hotel policies need to be updated it says 11 online and 12 in big letters on the back of the door if it was accurate there would be no confusion.

The area

Stayed in June 2023

Couch smelled like pee

Staff was competent and friendly.

Stayed in July 2023

No soap, poor breakfast, only two towels and no service of rooms in four nights. No hangers in the room. We had to ask for more toilet paper and towels. We asked for a bathmat. They didn’t replenish coffee…we had to ask at the desk.

Location

Stayed in June 2023

There was no room service for the three days I was there . The faucet leaked and only two towels were provided- I had to request two more after two days. Coffee was not replenished in the room. The facility is in need of an update. No soap nor conditioner in the dispenser. Breakfast was meager and was not ready at 7 am when I needed to leave so I skipped it.

The Checking in and out was fine and the room was quiet and space was adequate.

Stayed in April 2023

the sink and tub were stopping up. and leaks in the kitchen

the full kitchen

Stayed in November 2022

I did not like the foul odor of maybe a dog or cat had stayed in the room. The shower/ tub wasn't clean and the shower curtain had very visible stains. The refrigerator was not that clean either.

I really enjoyed the bed it was very comfortable.

Stayed in August 2022

the carpet was wet from a leak and the deadbolt was faulty

the location

Stayed in May 2022

Everything.

When we were checking in there was an intoxicated guest arguing with the manager. The room smelt of cigarettes. I think people use this hotel for sex trafficking.

Stayed in August 2024

The pool was dirty!!! My kids really want to use the pool but we could not!

Afroamerican lady at the reception should not be working with Marriott and any service business!

Stayed in August 2024

The price was a little up there for just 2 nights

Stayed in April 2024

Horrible

Horrible

Stayed in April 2024

Didn't have TV service all weekend.

Stayed in October 2023

I have no complaints about this property.

Really like the apartment style room and full kitchen. The staff has been very nice and accommodating.

Stayed in July 2023

The air conditioner was so loud we didn't sleep the 3 days we were there. We were told housekeeping was coming the 2nd day because our comforters had very gross things on them. I was also double charged when I had already pd for our stay.

The cook staff was amazing. She was a pleasure! John the manager was very kind.

Stayed in July 2023

Not we’ll maintained and the room was missing many necessities

Location

Stayed in June 2023

There was no Shampoo or Body wash in the shower. There was no foot towel to put outside the shower. The counter in the kitchen was filthy (sticky) from the previous person. The beds were clean, the pillow cases were clean. The carpet were not vacuumed. This property has seen better days but needs to be maintained. When I attempted to tell the cleaning crew none of them spoke English and I gave up.

The beds were clean, the pillow cases were clean.

Stayed in June 2023

Filthy, no hair dryer, no regular coffee, breakfast was not served when we were told it would be, noisy

Nothing

Stayed in April 2023

apartment style stay

Stayed in October 2022

VIEW FROM MY ROOM WASNT GOOD AND I AM COMING BACK AGAIN

BREAKFAST WASNT THAT GOOD ANYMORE BUT I UNDERSTAND WHY

Stayed in September 2022

nothing

well-located, minutes from the U of Richmond

Stayed in August 2022

The place was very dirty. I was shocked and sadly couldn't stay. It was dark and gloomy as well. Sadly, I did not enjoy staying at this particular hotel - I have stayed at plenty of Residence Inn and never a problem but this one was sadly not good at all.

The place was very dirty. I was shocked and sadly couldn't stay. It was dark and gloomy as well. Sadly, I did not enjoy staying at this particular hotel - I have stayed at plenty of Residence Inn and never a problem but this one was sadly not good at all

Stayed in July 2022