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Reviews of Residence Inn Fort Worth Alliance Airport 3 stars

13400 North Freeway, Roanoke, TX 76177, United States

#8 of 9 hotels in Roanoke

Guests' Choice

Review score

Based on 44 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    One bed was broken and the mattress sunken in the adjoining room.

    Comfortable bed in one of the rooms and a good location for us. Breakfast was decent.

    Stayed in October 2023

  • Reviewed: 24 July 2023

    8.0
    All in all it was good, we would stay again but would not accept the room in that condition next time.
    • Leisure trip
    • Family with young children
    • 1 Queen Room
    • Stayed 1 night
    • Submitted via mobile

    My room wasn’t the cleanest. There was a toilet paper wad stuck to the wall. There was white splatter stains on the bed skirt. ( which is gross). The pool was not clean and there were serious bee issues outside. Beer cans and trash all over the property. Breakfast was from 7-10, we got there at 8, no food was left and nothing had been replaced. I had no menu for the TV in my room so I had to guess channels.

    Staff was nice, location was great. Love the coffee in room and the extra kitchen supplies. Bed was comfortable. Bathroom was room and shower was perfect.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    8.0
    Good, except for the bed and pillows.
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The bed and pillows were horrible. The bed was so soft I felt like it folded around me like a taco, like I was in a hole and had a hard time getting out. and the pillows were very hard and lumpy.

    it was clean

    Stayed in June 2023

  • Reviewed: 29 April 2023

    7.0
    Room had a bad smell, stayed 3 nights, the last night had a Cockroach crawl across the table
    • Business trip
    • Solo traveller
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    location

    Stayed in April 2023

  • Reviewed: 30 December 2022

    7.0
    enjoyed the spaciousness of the room, but not the three roaches in our room
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    roaches in the kitchen

    size of rooms

    Stayed in December 2022

  • Reviewed: 5 December 2022

    9.0
    It was clean, comfortable, staff was friendly. Breakfast was good. Would recommend
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    The construction around the hotel was a big inconvenience

    Stayed in November 2022

  • Reviewed: 30 May 2022

    9.0
    Dont count on breakfast
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was picked over at 0730am.... was never replenished. Sign says Breakfast till 0930, but at 0825am when back down with kids same pan of empty eggs for almost an hour early was out (know it was same by dent in side) and everything was gone - no milk, no fruit, no oatmeal... nothing & it was supposed to still be open for another hour. Other guest spoke to staff who looked at empty food service & then walked away & did nothing

    Nice large room.. accommodation provided with early check-in

    Stayed in May 2022

  • Reviewed: 20 March 2022

    8.0
    nice but stinky
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was very convenient, nice room, comfortable. Sadly there was a terrible food smell in that e hall and in one of the bedrooms. Apparently someone had brought in food and put the containers in the trash can outside the elevators so it smelled up the hall and they must have been in the room next to ours for the one bedroom to smell so bad. I took body spray and sprayed the entire room,bedding, curtains, and bathroom. It was terrible.

    Stayed in March 2022

  • Reviewed: 18 June 2021

    8.0
    We really enjoyed our stay at Residence Inn. It was very convenient to the race track which was nice
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights

    It would have been great if the pool had been open. It was very hot in Texas last weekend. Everyone in our party was very disappointed that we could not swim. It would have been nice if the breakfast would have been available until 10 instead of closing up at 9 for weekenders that slept late. Also, several in our party would have liked having scrambled eggs instead of packaged cold boiled eggs.

    The breakfast was nice. It would be better in my opinion if it had been available until 10:00 a.m. instead of 9:00 a.m. The sweet lady that ran the front desk was also having to service the breakfast area and she did a great job. I just wish she had some help.

    Stayed in June 2021

  • Reviewed: 5 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights

    Our first night wasn't that good. although the room was clean there was still a roach crawling on the curtains and another baby one crawling on the dresser. Smoke detector went off in the middle of the night for no apparent reason. We changed rooms the next morning. The second room had a weird musky smell. Then we weren't informed of the painting or cleaning on the side of the hotel so our windows were tapered up for a day and a half.

    Check in was smooth and fast. Room was spacious and somewhat clean. The breakfast was delicious. Parking was good besides the side not being open. The whole front parking was reserved with cones. Lobby had plenty of seating. The concept of the Two Room Suite was the main reason for our staying here. It served its purpose and despite the flaws mentioned below we wouldn't mind staying again.

    Stayed in December 2023

  • Reviewed: 15 October 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    See the above, extremely aggravated.

    Trying to get a refund, zero help from booking.com or the hotel.

    Stayed in October 2023

  • Reviewed: 31 August 2023

    10
    I love it here
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like that there was so much construction in the area, but nothing other than that.

    I loved the watermelon game night. We had a really good time and we got to meet some really nice people.

    Stayed in August 2023

  • Reviewed: 2 July 2023

    10
    I enjoyed my stay here. My favorite thing about it is that they accept chime. I originally booked at different hotel but
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing every thing was perfect!

    Staff was very friendly and answered all questions I asked.

    Stayed in July 2023

  • Reviewed: 30 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The parking lot was dark

    The rooms were in good shape for the most part.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The dirty rooms and the lack of breakfast. There was breakfast, but at 7:30 they were out of Milk and several other items and no staff to be found.

    Last year the rooms where nice and clean. This year the rooms were not so clean. Dirty rags leftover from the krevious guests. Hair in the shower. (Lots). Hair wrapped up in chair wheels that looked like a small animal could be trapped in it. A/c in one room was super loud.

    Stayed in May 2023

  • Reviewed: 7 December 2022

    4.0
    Disappointing
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    BREAKFAST

    Stayed in December 2022

  • Reviewed: 29 November 2022

    5.0
    I don’t know
    • Business trip
    • Couple
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I got ate up by bugs

    after getting in a new room I was great besides a fever

    Stayed in November 2022

  • Reviewed: 13 November 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I was over charged I paid 160 instead of 136

    it’s was a good room

    Stayed in November 2022

  • Reviewed: 24 May 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Didn’t eat breakfast! Next time we’ll stay longer and bring our pet

    Stayed in May 2022

  • Reviewed: 3 December 2021

    1.0
    • Business trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 30 November 2021

    10
    The entire staff was very professional and friendly. We have a daughter who lives in Keller and their hotel is just way
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    The manager Maricruz? she is a wonderful GM. She impressed us from start to finish

    Stayed in November 2021

  • Reviewed: 26 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • 1 Queen Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 27 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 27 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

Showing 1 – 25

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