The price.

Stayed in May 2024

It was OK.

Location was good. It wasn’t too loud.

Stayed in April 2024

It was below freezing in the room at check-in as no heat was on and the outside temperature was near zero. Electrical outlets are loose, and devices would not stay plugged in. Breakfast was scheduled at 8:00 am which is too late.

Location is very good.

Stayed in January 2024

They did not have a room reserved and had to pay 3 times as much for a different room.

..

Stayed in November 2023

when I told the lady at the front desk that we had a reservation, she didn't ask to see confirmation # & charged us more than the Booking.com price we were to pay. and key to the room didn't work right away. Bed was not too comfortable & the pillows were too hard.

The room was clean & it was quite of all rooms around us.

Stayed in May 2023

Bedspread was unraveling and there were strings all over it getting caught into my personal stuff.

Clean

Stayed in March 2022

Staff was a very unpolite very rude. The room was disgusting. Nothing worked there was bugs everywhere. Do not recommend this motel for anyone.

Absolutely nothing!

Stayed in October 2024

bugs in the room. tv didn't work, no ice machine or vending machine worked

employee was nice

Stayed in October 2024

Room wasn’t clean, tv and refrigerator didn’t work. Was overcharged and hotel staff gave us run around to get a refund. Still haven’t received a refund.

The bed was comfortable.

Stayed in October 2024

There was a old gallon of milk in the fridge and the fridge was unplugged, microwave was dirty. No iron. Did not look like anyone had seeped but just mopped over dirt and had a STRONG smell of fabuloso. I was overcharged by 25+, the booking said 126.00 which included taxes and fees and the hotel charged 158.00

.

Stayed in October 2024

This motel is a drug-den and the staff lives behind the desk in the office, that is unacceptable.

Breakfast was honey buns and nutty bars. Not good. There is no restaurant.

Stayed in September 2024

The customer service was atrocious. They act like they are a huge corporation and you can not get a hold of anyone who works there. They told me the extra charges will go back on my card when we checked in, and within 12 hours they said that they would not honor their word. I paid almost double the amount and they said the best they could do is take off $50. I could go on and on about what was said but I am writing multiple reviews and putting in a complaint to the FTC about the scam they are running.

Nothing really to say about liking the place. It is what it is. Its actually not a great place at all. They take advantage and scam people.

Stayed in September 2024

Dirty dirty! Tin dirty, toilet, mirrors, sink, floor. Lamp didn’t work. Tv couldn’t get turned on, then pipe leaking on floor. Charged is a deposit then we never got it back.

Stayed in August 2024

Would not honor what I book on line charge me 30 dollars more a night than what I reserved on line staff were very hateful and refused to give me a receipt . And rooms had no coffee Ice machine was broke and rooms were nothing like described on line.

At least rooms were clean

Stayed in August 2024

It said on your website $165, but when I checked in it was$202.

Good parking

Stayed in August 2024

to start with, you quoted us a price of $108, but when we got there they didn't have any queen beds, they informed us they only had kings,. It cost us an extra 62.50, for something that wasn't worth it. you didn't do your homework!!

we didn't eat the continental breakfast

Stayed in July 2024

They did not have the room I booked!

Nothing

Stayed in May 2024

I booked this in May. When get there they first wanted to charge us $202.70 . When reserved said $163 and some change. When we told them paying by cash they jumped the price up to almost $240. They finally agreed to let us have it for $207. My card trying be charged $150 when we got receipt. They first try to put us in a room not clean and beds wasn't even made. They said room would be ready in 45 minutes. Then the cleaning lady brought us a key to different room and said they put us in different room. The room we finally got didn't have a phone in it or working lamp. Called the office on my cell complained. They said they would fix it shortly. Hour went by. Called back they told me come get a new light bulb. Fiancée went to get it. He fell because sidewalk was uneven and he's legally blind. The owner walked him back to the room. Owner put new light bulb in and it still didn't work. So he went got us new lamp. They show on their website continental breakfast included. Fiancée went to get some. Owner said it wasn't included in or deal. Come to find out no one get it. We also found out by locals and police Regency Inn is known for doing things that way. We checked reviews even some of them says same thing how they was treated. I WOULDN'T EVEN STAY THERE AGAIN IF IT WAS ONLY MOTEL IN IOLA. I DEFINITELY WOULDN'T RECOMMEND IT TO ANYONE.

Stayed in June 2024

Filthy. Nothing about this hotel was great

Horrible all together

Stayed in May 2024

I didn't like everything about it

I didn't like anything.The price was supposed to be $65.49 including tax and I got there and they raised the price to $145!!!!then was forced to stayed cuz there was nowhere else with vacancies and the room had cockroaches and bedbugs so after paying$145 I still slept in my truck

Stayed in May 2024

Bedbugs, charged more than confirmed online price, broken toilet, poor service

Nothing

Stayed in April 2024

The fridge had moldy food in it when we got there, and the non-smoking room we booked smelled of cigarettes, we were there 2 nights, and we checked out 2 hours before the check out time. We left trash in the trash can and a couple of cups on the counter that wouldn't fit. We were charged an extra $130 for "litter" and because they had to clean the room. I'm sorry, but when did cleaning a room after someone's stay become an extra charge? It should be a given that they have to take the trash out and sweep? I would absolutely avoid this place at all costs. The only plus is that it's cheap. The owners know obviously nothing about running a hotel.

Stayed in March 2024

Trting to save a bit of money after an a long trip for my sister's duneral, I booked a room for $65.43 through Booking.com. When I got to the hotel a lady was staying in room 110 stating a bullet hole was in her bathroom mirror and the hotel man said; oh no it's a dent. Since we could not cancel, I told him I had a reservation. I saw a sign on the counter that stated: if you have a pet tell us now or we will charge you $100. dogs allowed no cats! I told him I had a small dog in a carrier and he charged me $20 pet fee ( never have i been charged a pet fee but whatever) which would make my stay $85.43 but when I got my credit card receipt the bill was over $97!!! When I asked why the hotel man's wife came out and told me they charged a hotel fee!!! What a rip off!!! The original price on booking.com was for $47 but the price changed because I requested 2 beds. The hotel stated they had free breakfast but the sign said breakfast hours changed from 8 am to 9:30 am. So basically since most travelers are gone by then, most of their postings on booking regarding prices and amenities are a lie to draw you in and jack-up the prices. Go to any other hotel and save yourself the problems we experienced. Finally after we got to the room the TV had no signal I called and asked why and the guy shows up to our room woth a remote after his wife literally asked me well did you turn it on? Did you turn it on with the remote? Well yeah! Then I tell him it is not a remote issue so he says oh well you have to choose HDI1 not TV because it's cable ma'am... seriously? An hour later at midnight the hotel man again knocked on the door as he had kept my Driver's license and instead of calling brought them to the room, which was nice but it was 2 hours after check-in and midnight. The room was cold and the blankets thin. I turned on the heat and it made a loud whining noise so freeze or no sleep? I chose to freeze 😩 Worst experience in a hotel EVER!!!

Finally getting to sleep

Stayed in March 2024

I did not like anything about the Regency Inn Iola. I did not eat breakfast at the location because there was a charge of $10 per night. Because of both knees being totally replaced, I had requested a room on the ground floor and a handicap bathroom. I received an email on Sunday before my stay saying they were pleased to let me know that my request was confirmed and they would be able to arrange this for me at no extra charge. The front desk manager said there weren't any queen size beds on the ground floor. If I wanted a ground floor room, I would have to pay an extra $12 or more because it would have a king size bed or 2 double beds. My booking confirmation described a queen room with a hot tub and spa bath (not provided) and a tea and a coffee maker. There was a coffee maker, but nothing to make coffee or tea with. The breaker kicked off 10 minutes after I was there. The front desk person very rudely asked me what I plug in. If I couldn't plug in my hair dryer and use it, how could I take a shower. I tried to use the TV. I could get nothing to work on it. The maintenance staff came and got the lights back on and tried to get the TV to work. The front desk manager came and couldn't get the TV to work either and complained about guests messing with things. Those guests wouldn't have to mess with the TV if there had been instructions how to control the TV. In my case, that was not even an option, because no one could get the TV to work. The front desk manager said he would have someone come and get it working. I had to leave and go enjoy what I was in Iola for. When I returned to my room several hours later, there was not even a TV remote in the room. So I am guessing they never got the TV working. I am requesting a 100% refund for the cost of my room $57.46, which was only basically a bed. The booking was non-refundable, so I would have been out my money if I had decided to go to another hotel with amenities that I could use.

I did not like anything about the Regency Inn Iola.

Stayed in December 2023

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