The price.

Stayed in May 2024

It was OK.

Location was good. It wasn’t too loud.

Stayed in April 2024

It was below freezing in the room at check-in as no heat was on and the outside temperature was near zero. Electrical outlets are loose, and devices would not stay plugged in. Breakfast was scheduled at 8:00 am which is too late.

Location is very good.

Stayed in January 2024

They did not have a room reserved and had to pay 3 times as much for a different room.

..

Stayed in November 2023

when I told the lady at the front desk that we had a reservation, she didn't ask to see confirmation # & charged us more than the Booking.com price we were to pay. and key to the room didn't work right away. Bed was not too comfortable & the pillows were too hard.

The room was clean & it was quite of all rooms around us.

Stayed in May 2023

Bedspread was unraveling and there were strings all over it getting caught into my personal stuff.

Clean

Stayed in March 2022

They did not have the room I booked!

Nothing

Stayed in May 2024

I booked this in May. When get there they first wanted to charge us $202.70 . When reserved said $163 and some change. When we told them paying by cash they jumped the price up to almost $240. They finally agreed to let us have it for $207. My card trying be charged $150 when we got receipt. They first try to put us in a room not clean and beds wasn't even made. They said room would be ready in 45 minutes. Then the cleaning lady brought us a key to different room and said they put us in different room. The room we finally got didn't have a phone in it or working lamp. Called the office on my cell complained. They said they would fix it shortly. Hour went by. Called back they told me come get a new light bulb. Fiancée went to get it. He fell because sidewalk was uneven and he's legally blind. The owner walked him back to the room. Owner put new light bulb in and it still didn't work. So he went got us new lamp. They show on their website continental breakfast included. Fiancée went to get some. Owner said it wasn't included in or deal. Come to find out no one get it. We also found out by locals and police Regency Inn is known for doing things that way. We checked reviews even some of them says same thing how they was treated. I WOULDN'T EVEN STAY THERE AGAIN IF IT WAS ONLY MOTEL IN IOLA. I DEFINITELY WOULDN'T RECOMMEND IT TO ANYONE.

Stayed in June 2024

Filthy. Nothing about this hotel was great

Horrible all together

Stayed in May 2024

I didn't like everything about it

I didn't like anything.The price was supposed to be $65.49 including tax and I got there and they raised the price to $145!!!!then was forced to stayed cuz there was nowhere else with vacancies and the room had cockroaches and bedbugs so after paying$145 I still slept in my truck

Stayed in May 2024

Bedbugs, charged more than confirmed online price, broken toilet, poor service

Nothing

Stayed in April 2024

The fridge had moldy food in it when we got there, and the non-smoking room we booked smelled of cigarettes, we were there 2 nights, and we checked out 2 hours before the check out time. We left trash in the trash can and a couple of cups on the counter that wouldn't fit. We were charged an extra $130 for "litter" and because they had to clean the room. I'm sorry, but when did cleaning a room after someone's stay become an extra charge? It should be a given that they have to take the trash out and sweep? I would absolutely avoid this place at all costs. The only plus is that it's cheap. The owners know obviously nothing about running a hotel.

Stayed in March 2024

Trting to save a bit of money after an a long trip for my sister's duneral, I booked a room for $65.43 through Booking.com. When I got to the hotel a lady was staying in room 110 stating a bullet hole was in her bathroom mirror and the hotel man said; oh no it's a dent. Since we could not cancel, I told him I had a reservation. I saw a sign on the counter that stated: if you have a pet tell us now or we will charge you $100. dogs allowed no cats! I told him I had a small dog in a carrier and he charged me $20 pet fee ( never have i been charged a pet fee but whatever) which would make my stay $85.43 but when I got my credit card receipt the bill was over $97!!! When I asked why the hotel man's wife came out and told me they charged a hotel fee!!! What a rip off!!! The original price on booking.com was for $47 but the price changed because I requested 2 beds. The hotel stated they had free breakfast but the sign said breakfast hours changed from 8 am to 9:30 am. So basically since most travelers are gone by then, most of their postings on booking regarding prices and amenities are a lie to draw you in and jack-up the prices. Go to any other hotel and save yourself the problems we experienced. Finally after we got to the room the TV had no signal I called and asked why and the guy shows up to our room woth a remote after his wife literally asked me well did you turn it on? Did you turn it on with the remote? Well yeah! Then I tell him it is not a remote issue so he says oh well you have to choose HDI1 not TV because it's cable ma'am... seriously? An hour later at midnight the hotel man again knocked on the door as he had kept my Driver's license and instead of calling brought them to the room, which was nice but it was 2 hours after check-in and midnight. The room was cold and the blankets thin. I turned on the heat and it made a loud whining noise so freeze or no sleep? I chose to freeze 😩 Worst experience in a hotel EVER!!!

Finally getting to sleep

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

I did not like the surprise room rate change from $51 to $98. It should have been resolvable by the staff immediately to avoid a very bad impression, but they did not have the authority without risking a personal pay cut. This speaks of poor management and staff should not be held responsible or blamed. I hope upper level management will take responsibility and not penalize motel staff.

I liked the staff, but Regency management (faulty computer technology, lack of support) put them in a very difficult position by changing the quoted room rate from $51 to $98 dollars.

Stayed in November 2023

Older motel

Low price when booking ahead.

Stayed in November 2023

Major bug problem in the bathroom. Price was different than advertised on booking.com

Clean rooms despite bug problem in bathroom, cheap despite price being different than advertised.

Stayed in October 2023

Breakfast selection wasn't very good

Was clean and bed was really comfortable

Stayed in November 2023

Deceitful business practice. Cockroaches and bedbugs

Nothing. I didn’t stay at this motel. The owner refused to honor the Priceline price. She attempted to add several “extra” charges not mentioned when making the booking on Priceline. These extra charges nearly doubled the cost. I refused to pay the extra charges and found another hotel for the night. Regency Inn charged my card anyway. I’ve since learned that they notorious for these types of business practices. It’s theft by deception and Priceline refused to do anything about it. Also, many reviews mention bedbugs and cockroaches.

Stayed in October 2023

The place is run down, dirty, drug traffic location that is not safe at all! Room was not cleaned, had food delivered and local confirmed how unsafe the property was. Red chucks of snot looking stuff on walls and in sink, coffee on walls, floor sticky, mini fridge dirty, table had a layer of grease on it, shower was clearly dirty. Broken equipment, run down furniture, floor between bathroom and sink area was messed up. Place was disgusting and I wish I never booked it. Barely slept bc I was worried about my safety and couldn't get out of there fast enough. I have more than 4 photos, but that's all booking let's me upload.

The beds are comfortable and not hard.

Stayed in October 2023

It was the worst experience on booking a room. Booked online for $56 then gor to hotel and owners was trying to charge me $96 because they was booked solid supposedly but parking lot was practically empty! Horrible experience will not use booking.com again. I actually went a 1/2 down the road to America best Inn and stayed for $60 that night and they didn't change the price on me once I was in the lobby thinking I would juat pay for it because I was there already and it was late. Would not ever stay at the regency if I was homeless.

Stayed in October 2023

My room smelled like weed, seen a few cockroaches and I have a video of one on the wall. I will spend extra money and go to another hotel. I brought it up to the front desk and they sent a housekeeper up there. She recleaned the room, the night stand drawer had bags and dirt. Asked to change rooms and they refused as no one can smell that weed smell...

Was within my budget.

Stayed in September 2023

Everything

Stayed in April 2023

I made online reservation but desk tried to charge me more. I showed them my confirmation but new owners not sure how to handle?!?!

NA

Stayed in June 2023