The check-in desk staff has little room for joking around and making small talk. The breakfast attendant is just flat out rude and inconvenienced. Also, you will eat the same thing every day for a week straight if you choose the in house breakfast option.

The location is convenient to both downtown Gatlinburg and Pigeon Forge, boasting a mountain coaster directly across the street while remaining far enough away from the main drag to remain peaceful.

Stayed in June 2024

Proximity to town. Easy in and out. Delicious breakfast.

Stayed in June 2024

Limited handicap parking

Clean, just outdated. For the money it was a nice place. Wish it would of had a hot tub!

Stayed in June 2024

the elevator didn’t work

Stayed in May 2024

It was ok

Room needs some update. The building also needs updates. Paint falling off railings. A few stains on the floor.

Stayed in June 2024

The room we were in was not clean. Cob webs at the ceiling in several areas. I had my sealed container of tea on the nightstand, and the next morning, it had ants *ALL* over it! The Hotel Manager came and sprayed it with a can of bug spray. Later on in our stay, we name back to the room and the ledge over the refrigerator and microwave had ants *ALL* over it. Ants aren't that big of a deal to me, just really annoying. I did not encounter any other bugs.

The facility, as well as the facility's location, were great.

Stayed in May 2024

I didnt like that the elevators were out of service the water took forever to get hot when I wanted to shower the water barely drained in the sink the plumbing was not too good in that place. The hotel is a great value for what I paid for 5 nights though. I would stay again in the future.

I love the balcony, the comfy beds and pillows. The room was clean. The staff was friendly but the office did not smell the best. We saw many bears just from our balcony. The value of the hotel is worth the stay and the complimentary breakfast was pretty good it is not just fruit they had waffles bagels, cereal sausage biscuits and gravy and eggs.

Stayed in May 2024

The staff were completely rude! I had five adults and four children I asked for towels they said I needed to come to the front desk when I arrived at the front desk no one was there to give me towels! I saw four staff members standing outside and when I ask, one of them shut the door in my face! I was very upset at this situation but I continued on anyway. For breakfast they said 630 to 930 when I arrived with the three small children there was absolutely nothing at 8:45 AM and nothing extra was offered!

I liked that the rooms were connecting so I could share time with my family.

Stayed in June 2024

There are a couple of issues with the sink with slow draining, but that's an easy fix. Wish there were more fruit options for breakfast.

Staff was friendly and helpful. Rooms were kept clean and nice.

Stayed in June 2024

No hor water

Location clean rooms

Stayed in May 2024

Breakfast was fair, location was great. Would stay again.

Stayed in May 2024

There was only one handicap parking space in the front entrance.

I liked the free breakfast and the location. Also the balcony and fireplace was great.

Stayed in May 2024

The a.c. didn't work in our original room. We had to change rooms really late at night. When you wanted to smoke a cigarette you had to walk up and down a hill. We were smoking a cigarette and a housekeeper came by with a air blower and blew debris off of the balconies all around us. It's not really what you call convenient. It's a little walk to get downtown Gatlinburg.

The breakfast was good. They had a variety. The hotel had the amenities it stated. Clean pool. Nice sitting area.

Stayed in May 2024

The staff was not friendly

Easy to find, easy to get into. Parking lots could be use some upgrades..

Stayed in May 2024

Elevator was out of order

Stayed in May 2024

The office smelled like a wet ashtray, it was so strong it made me gag. Nasty!!!

The room was satisfactory for the price, not the Ritz, but served the purpose. A real bonus was the shuttle stopped right at the end of the hotel driveway.

Stayed in May 2024

Beds not comfortable. Room was not cleaned daily. Only empted garbage and left towels. Check in person was not friendly. Breakfast was so-so. Not much selection. Parking lot nearest to elevator only had one handicap space. Rest of parking was quite a walk to get to elevator.

Location was okay.

Stayed in April 2024

The building is showing it's age and the beds were pretty terrible. Both beds in the room were very wore out and made lots of noise.

Great location as far as view and it was very quiet. Staff was friendly.

Stayed in April 2024

The property looked a little worn, could use some sprucing up, but it was clean and quiet so that wasn't a huge issue.

Location was perfect for walking and leaving our car parked. We had a nice balcony and even saw a bear hanging out by the pool our first night there. It was quite late, so I don't think they come into town very early.

Stayed in May 2024

really nothing

the breakfast

Stayed in May 2024

The elevator was not working. I think the building needs love (painting). Maybe a little more security in the hallways (presence of bears)

Easy access to everything downtown (main street) and the mountains (Great smoky mountains national park). It is a very cozy place. I loved the view from the balcony towards the mountain. They have an ice machine and laundry. The breakfast was very good, they have decaf coffee and waffle makers. It was a very good stay . The staff gave me instructions if a bear approached. Very comfortable parking. Next time I will stay in this place again.

Stayed in May 2024

Elevator out!! Our room was on the fifth floor because we did not want a room for travelers with pets.

It was convenient as far as location

Stayed in May 2024

Stayed one night during a thru hike. Hotel was clean, quiet and had laundry.

Stayed in May 2024

Cleanliness

Pet friendly

Stayed in May 2024