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Reviews of Quality Inn & Suites 3 stars

2600 East Market Street, York, PA 17402, United States

#25 of 28 hotels in York

Guests' Choice

Review score

Based on 197 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.8

  • Location

    6.8

  • Facilities

    5.4

  • Staff

    6.7

  • Value for money

    5.9

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 18 October 2024

    4.0
    Disappointing
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The gentleman at the front desk on the morning of my checkout was quite rude. None of the outlets worked in my room, so I wasn't able to charge my phone, and there was a coffee maker in my room that I was not able to use because the staff wouldn't provide me with a coffee pot in order to use it.

    The beds were comfortable. The bathroom was nice. The breakfast is okay.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    5.0
    If it were for Rachael roach and her sister it would have been ok.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled fresh and looked ok. Sleeping through the night we experienced a roach crawling on bed and one across the floor while going to the bathroom. I killed both and showed them to the man checking out and he said he would alert his manager. I told the manager there was a big gap under the front door that needs to be fixed.

    The location was convenient. The check in was simple and person was very nice.

    Stayed in September 2024

  • Reviewed: 15 July 2024

    4.0
    It was not at good stay for me and my children with the exception of the pool
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The customer service was terrible. There was blood on the sheets and the attendant at the front desk got mad and was disrespectful when I asked for them to be changed. The room smelled horrible

    The pool was pretty

    Stayed in July 2024

  • Reviewed: 9 July 2024

    6.0
    Quiet and spacious
    • Leisure trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The young lady at the counter was rude and deactivated our cards a day early because she was rushing.

    The room was spacious

    Stayed in April 2024

  • Reviewed: 28 June 2024

    5.0
    Passable
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff

    The location was great

    Stayed in June 2024

  • Reviewed: 3 June 2024

    6.0
    Don't plan on breakfast
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For free breakfast, there were no forks, asked for some and I was told there were no more (keep in mind, I'm talking about that flimsy plastic cutlery here) so we shared a waffle, eating it with a spoon. 45 minutes before breakfast was to end is when we entered. There were no more eggs or sausage, and we were told none would be made available to us. Before ending up with a waffle, I thought cold cereal would be ok, again, there wasn't any milk and we were told they were all out. I don't think we were being unreasonable for being very displeased. I spoke to the manager before we left, told him what a great sleep we both got, and were happy with the room overall. Then I told him about the breakfast, and how the staff member just repeated, they're of each thing. His only response was, oh, well she doesn't speak English. Ummm 🤔 maybe they should have an English speaking member of their staff working areas that will most likely encounter guest request or complaints.

    The bed was super comfortable and the air conditioning unit worked great.

    Stayed in June 2024

  • Reviewed: 2 April 2024

    4.0
    The Bed was comfortable and that was it.
    • Leisure trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 2 nights

    Heat / AC worked when it wanted to. There was a draft from the front door as it did not latch properly and had to be pushed closed hard and locked in order for the door not to blow open or be extra drafty. the electrical in the room is subpar. Water pressure was terrible and would get a better shower from an outdoor hose. The ventilation system seems to be shared and you can smell the bathroom from the other units. The provided breakfast was just ok. the orange juice tasted like watered down pulp from an orange. Breakfast items were somewhat edible. When going to speak to the manager upon checkout on the issues, he was too busy on the phone and told me to leave my key cards and just go. SO i never got to address the issues with him. Definitely will not be staying here again.

    The Bed was comfortable and that is about it.

    Stayed in March 2024

  • Reviewed: 22 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    the room was very cold, heaters do not heat up. They did provide us with space heaters but they also were not in good conditions. You can feel the cold around the doors and windows. They can definitely update!!!

    The area was good!! Very close to walmart and alot of fast foods around.

    Stayed in January 2024

  • Reviewed: 21 September 2023

    5.0
    I needed a place to sleep but I will not come with my wife.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights

    The Equipment are very old, not in good shape, the room was very border line for the cleaning.

    Easy access, not far from some shops, parking is easy. Team done what they can to help.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not very clean

    Close to amenities

    Stayed in September 2023

  • Reviewed: 21 August 2023

    4.0
    Very disturbing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were in horrible condition bathroom was dirty and no water pressure in the shower. The ceilings were cracked and room smelled.

    Staff didn't restock any of the items for breakfast and our family went down at 730 in the morning the milk was rotten and poor service.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    4.0
    We left early because the room was that bad.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was dirty and there was roaches. The pictures were old the nightstands were falling apart the floor was dirty. It was so back we left Saturday morning.

    The pool was nice

    Stayed in July 2023

  • Reviewed: 10 July 2023

    4.0
    I WOULD NOT STAY HERE AGAIN
    • Leisure trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 2 nights

    WE WERE IN 103/105 THE AC IN 105 WAS NOT WORKING PROPERLY. TUB IN 105 TOOK HOURS TO DRAIN OUT. SINK IN 103 DID DRAIN PROPERLY. WE REQUESTED SOMEONE TO COME LOOK AT THE AC. HE CAME BUT TOLD US TO GIVE IT AN HOUR TO COOL DOWN AND IT HAD ALREADY BEEN RUNNING FOR 4 HOURS. MY SONS FEET WERE BLACK FROM THE CARPET.

    DID NOT HAVE THE BREAKFAST THERE, CHOSE NOT TO EAT HERE. MY FAMILY USUSALLY DONT LIKE WHAT YOU GET AT HOTELS FOR BREAKFAST.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    5.0
    It was okay stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The shower/tub was not cleaned. The floors needed vacuumed.

    The location was okay. The food was good.

    Stayed in May 2023

  • Reviewed: 18 June 2023

    6.0
    Quality Inn
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For the most part the room was clean but there was a hole in the bed sheet. Also the bathroom is very small and cramped.

    The location was nice. Easy to get to many shopping places.

    Stayed in June 2023

  • Reviewed: 13 January 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Saw bugs rooms dated

    I really don't remember

    Stayed in November 2022

  • Reviewed: 27 October 2022

    4.0
    Motel was older and doors opened to outside. If I had saw this online I would never booked there.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The motel was older. I booked 2 king rooms online, but when I got to the hotel approximately 30 minutes later was told no king rooms only full sized room. Had to pay same price! Shower curtain needed washing and the bathroom walls and bathroom door. The vent was covered in dust. Room was dated.

    Stayed in October 2022

  • Reviewed: 10 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It had roaches at least 10 we left

    Stayed in August 2022

  • Reviewed: 28 August 2022

    4.0
    Highly disappointed
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    we gave this place a second chance after our first stay not being the greatest. big mistake. we won't be staying a third time. the first night one of long term residents played their stereo all night long it was almost 3am before the thumping stopped. the second night at 10:30pm one of their kids stood outside out door crying and screaming for about 15 minutes before it stopped. someone was running a vacuum at 11:30pm then the thumping of the stereo started again. needless to say we didn't get the rest and relaxation we were promised.

    the pool was nice the breakfastwas good too!. it's close to so many restaurants and shops.

    Stayed in August 2022

  • Reviewed: 17 August 2022

    4.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The TV Cable was disconnected and someone had to come in the room to fix it. The bottom of the TV Stand/Dresser/Refrig holder was rotted out. There were roaches in the bathroom.

    Stayed in August 2022

  • Reviewed: 4 July 2022

    4.0
    Won't be staying here again, don't recommend.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room could of been way cleaner, said it was non-smoking room but had burn holes on sheets, pool was not open, bed and pillows were uncomfortable, rooms were outdated, coffee maker &fridge were dirty. Should be a motel not a hotel. Priced too high for rooms in this condition.

    No breakfast, front desk was nice. Ok location.

    Stayed in July 2022

  • Reviewed: 25 May 2022

    5.0
    Passable
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bedsheets and pillows weren't clean. They looked like, the bed was just fixed with the same sheets from the prior guests, because they had a funny smell. The location of my room allowed for the smell of cigarette and food to get into the room and I couldn't sleep, because I'm asthmatic. The room could use an updated. The internet didn't work. I couldn't connect to finish my presentation.

    Fast registration

    Stayed in May 2022

  • Reviewed: 22 May 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was not ready..breakfast was pre-package....more Continrntal than American breakfast as advertised.

    Location

    Stayed in May 2022

  • Reviewed: 20 March 2022

    5.0
    Passable
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it wasn’t updated, the beds are not comfortable, very load

    Stayed in March 2022

Showing 1 – 25

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