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Reviews of Best Western Plus Pontoon Beach 4 stars

4 Regency Parkway, Pontoon Beach, IL 62040, United States

#1 of 5 hotels in Pontoon Beach

Guests' Choice

Review score

Based on 96 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    8.1

  • Staff

    8.0

  • Value for money

    7.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 20 August 2024

    9.0
    In and Out with no hassle.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facility was clean, quiet and new. Breakfast was great.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    9.0
    Very nice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I wish the breakfast went till at least 10 AM.

    This is a very nice hotel and very clean.

    Stayed in August 2024

  • Reviewed: 8 July 2024

    8.0
    It was decent.
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 4 nights

    A little pricey, the bed was too hard and breakfast didn’t last long enough.

    Staff was very friendly and location was in a decent area.

    Stayed in July 2024

  • Reviewed: 30 May 2024

    9.0
    For the price range one of the better hotels we’ve stayed in.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and Roll-In Shower - Mobility Acccessible
    • Stayed 2 nights
    • Submitted via mobile

    Elevator door needed maintenance. It was pretty loud.

    Very clean. Friendly and helpful staff. Accessible pool lift was in working order and staff assisted in showing how it operated. Breakfast was pretty good. Very Good wheelchair accessible room

    Stayed in May 2024

  • Reviewed: 19 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    It was clean and friendly staff.

    Stayed in July 2023

  • Reviewed: 10 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our stay was too short. Actual flatware would be a nice touch over disposable plastic ware.

    Room was nice. Breakfast was decent, better than other places. Staff very pleasant. Seemed well maintained.

    Stayed in May 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Elevator. LOUD

    Staff was sassy and honest, I'd rather have that then a fake smile any day of the week.

    Stayed in January 2023

  • Reviewed: 17 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Deposit of 50 dollars, which then returned to the card for a long time

    Stayed in June 2022

  • Reviewed: 27 June 2022

    9.0
    Great location for a commute into or from Cardinal’s game
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Elevator did not inspire confidence that you wouldn’t get stranded.

    clean, quiet, nicely maintained…

    Stayed in June 2022

  • Reviewed: 17 June 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Location too far away from my work

    Friendly staff

    Stayed in June 2022

  • Reviewed: 14 March 2022

    9.0
    Very nice place to stay
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    Our garbage wasnt emptied, we ran out of tissues and there were no clean towels. Was told by evening shift front desk person that housekeeping does not clean until after departure

    Very clean, fresh smelling. Shannon was very hospitable. Nice location close to St Louis

    Stayed in March 2022

  • Reviewed: 13 March 2022

    8.0
    nice new facility and they are back to full breakfast which was decent
    • Business trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    beds are a bit firm and took 25 minutes to check in

    clean

    Stayed in March 2022

  • Reviewed: 10 December 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The night desk man was unhelpful and a bit rude when we told him we had lost something and wanted to check lost and found he told us to come back in the morning and refused to look but the morning shift was very nice. Never did find those lost trunks though. No

    The rooms were spacious and comfy. The pool was great and breakfast was pretty good.

    Stayed in October 2021

  • Reviewed: 3 June 2024

    10
    Would stay a gain.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 4 nights
    • Submitted via mobile

    Worked for what we needed. Well stocked. Friendly staff.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    10
    Very satisfying
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in May 2024

  • Reviewed: 2 May 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The water in the pool was ice cold and dirty And they charge my card later that day

    The room was ok?

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Great area! Helpful staff! EXCEPTIONALLY CLEAN!! There was no lingering smoke smell anywhere throughout the whole place! Breakfast was delicious! Pool was very clean & relaxing! I would highly recommend staying here! We definitely will be back soon! 😊😊

    Stayed in April 2024

  • Reviewed: 7 April 2024

    1.0
    Frustrating and incompetent DAY staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Your DAY staff was not knowledgeable enough to book a wedding party. I had to pay for one room twice. Then she made up a false registration with the wrong date to cover her mistake. It had a bogus registration number and the wrong amount on it. Either you have an incompetent DAY employee or you need to retrain her. In order to stay with the rest of my family at your hotel, my son-in- law had to register me through booking.com. Now I am paying him back and booking.com says I am still registered at your hotel for a room. You owe me a free one night stay or you need to refund the money I have already paid for the room I was not given.

    Location

    Stayed in April 2024

  • Reviewed: 3 April 2024

    1.0
    Not very clean and water standing in shower pan
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower retained water at the doorway at least 1/2 inch deep. Was obviously long standing water. Shower pan was sloped wrong. Told management about the problem and was told she would have to see for herself

    Breakfast was good. Nice selection

    Stayed in April 2024

  • Reviewed: 2 March 2024

    10
    Work stop
    • Business trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Thin walls.

    Nice clean place. Nice staff. Comfy bed.

    Stayed in March 2024

  • Reviewed: 19 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The roach that crawled across the bed.

    Breakfast girl was awesome.

    Stayed in November 2023

  • Reviewed: 4 July 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Some staff rude. 250$ incidental deposit ridiculous, good breakfast, terrible beds,pillows

    Stayed in July 2023

  • Reviewed: 3 July 2023

    10
    Affordable gem with 4 star amenities!
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not walkable.

    Super clean, very friendly and helpful staff, amazingly comfortable bed. The gym was nice too. Very affordable.

    Stayed in July 2023

  • Reviewed: 22 May 2023

    1.0
    THE WORST SLACK, DIRTY NASTY HOTEL EVER. DONT WASTE YOUR TIME OR MONEY AT THIS HOTEL.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was horrible. The eggs, were watery, the biscuits were hard and tasted like dust, the sausage were rubbery, and the milk was spoiled. The housekeeper did not want to give you service at all. The 3 days we were there. They never came to clean. The just gave us towels, and had nasty attitudes. I never experienced this type of experience at a hotel . Ever

    VERY DISAPPOINTING.. DONT WASTE YOUR MONEY…THE STAFF HAD TERRIBLE ATTITUDES, A MAN WAS STUCK ON THE ELEVATOR FOR 15min WHEN WE WERE CHECKING IN..THE GUY AT THE DESK SAID THE ELEVATOR WAS BROKEN FOR 2 DAYS. THEN WHY WOULD HE LET THE GUY GET ON THE ELEVATOR. SO WE HAD TO TAKE THE STAIRS DURING OUR 3 DAY STAY..THEY ALSO DIDNT TELL YOU ABOUT A HOLD FOR THE ROOM..ALSO UPON GOING INTO THE ROOM, THE BATHROOM WAS DIRTY,THEY LEFT A OLD TOWEL FROM THE PREVIOUS GUEST HANGING OVER THE SHOWER,THE SHOWER CURTAIN WAS DIRTY AND PUT ON BACKWARDS, HAIR WAS IN THE TUB, THE SHEETS WERE DIRTY AND WHEN I ASKED THE LADY TO HAVE SOMEONE COME CHANGE THE SHEETS, SHE WAS VERY VERY RUDE, AND ASK ME TO BRING IT DOWN WHILE SPEAKING TO HER..THIS WAS VERY DISAPPOINTING. THE WIRST STAY EVER IN MY LIFE.

    Stayed in May 2023

Showing 1 – 25

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