4 Regency Parkway, Pontoon Beach, IL 62040, United States
#1 of 5 hotels in Pontoon Beach
Guests' ChoiceBased on 96 hotel reviews
7.6Cleanliness
8.3
Comfort
8.3
Location
8.1
Facilities
8.1
Staff
8.0
Value for money
7.8
Free WiFi
10.0
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End of dialog contentReviewed: 20 August 2024
Jim
United StatesThe facility was clean, quiet and new. Breakfast was great.
Stayed in August 2024
Reviewed: 12 August 2024
William
United StatesI wish the breakfast went till at least 10 AM.
This is a very nice hotel and very clean.
Stayed in August 2024
Reviewed: 8 July 2024
Andrea
United StatesA little pricey, the bed was too hard and breakfast didn’t last long enough.
Staff was very friendly and location was in a decent area.
Stayed in July 2024
Reviewed: 30 May 2024
Joanne
United StatesElevator door needed maintenance. It was pretty loud.
Very clean. Friendly and helpful staff. Accessible pool lift was in working order and staff assisted in showing how it operated. Breakfast was pretty good. Very Good wheelchair accessible room
Stayed in May 2024
Reviewed: 19 July 2023
Arroyo
United StatesIt was clean and friendly staff.
Stayed in July 2023
Reviewed: 10 May 2023
Colon
United StatesOur stay was too short. Actual flatware would be a nice touch over disposable plastic ware.
Room was nice. Breakfast was decent, better than other places. Staff very pleasant. Seemed well maintained.
Stayed in May 2023
Reviewed: 16 February 2023
Bray
United StatesElevator. LOUD
Staff was sassy and honest, I'd rather have that then a fake smile any day of the week.
Stayed in January 2023
Reviewed: 17 August 2022
Evgenya
RussiaDeposit of 50 dollars, which then returned to the card for a long time
Stayed in June 2022
Reviewed: 27 June 2022
John
United StatesElevator did not inspire confidence that you wouldn’t get stranded.
clean, quiet, nicely maintained…
Stayed in June 2022
Reviewed: 17 June 2022
Margie
United StatesLocation too far away from my work
Friendly staff
Stayed in June 2022
Reviewed: 14 March 2022
Bonnie
United StatesOur garbage wasnt emptied, we ran out of tissues and there were no clean towels. Was told by evening shift front desk person that housekeeping does not clean until after departure
Very clean, fresh smelling. Shannon was very hospitable. Nice location close to St Louis
Stayed in March 2022
Reviewed: 13 March 2022
Sumrall
United Statesbeds are a bit firm and took 25 minutes to check in
clean
Stayed in March 2022
Reviewed: 10 December 2021
Marabreanne
United StatesThe night desk man was unhelpful and a bit rude when we told him we had lost something and wanted to check lost and found he told us to come back in the morning and refused to look but the morning shift was very nice. Never did find those lost trunks though. No
The rooms were spacious and comfy. The pool was great and breakfast was pretty good.
Stayed in October 2021
Reviewed: 3 June 2024
Craig
United StatesWorked for what we needed. Well stocked. Friendly staff.
Stayed in June 2024
Reviewed: 30 May 2024
Samuel
United StatesEverything
Stayed in May 2024
Reviewed: 2 May 2024
Slang
United StatesThe water in the pool was ice cold and dirty And they charge my card later that day
The room was ok?
Stayed in April 2024
Reviewed: 29 April 2024
Pinnell
United StatesGreat area! Helpful staff! EXCEPTIONALLY CLEAN!! There was no lingering smoke smell anywhere throughout the whole place! Breakfast was delicious! Pool was very clean & relaxing! I would highly recommend staying here! We definitely will be back soon! 😊😊
Stayed in April 2024
Reviewed: 7 April 2024
Marilyn
United StatesYour DAY staff was not knowledgeable enough to book a wedding party. I had to pay for one room twice. Then she made up a false registration with the wrong date to cover her mistake. It had a bogus registration number and the wrong amount on it. Either you have an incompetent DAY employee or you need to retrain her. In order to stay with the rest of my family at your hotel, my son-in- law had to register me through booking.com. Now I am paying him back and booking.com says I am still registered at your hotel for a room. You owe me a free one night stay or you need to refund the money I have already paid for the room I was not given.
Location
Stayed in April 2024
Reviewed: 3 April 2024
Gerald
United StatesThe shower retained water at the doorway at least 1/2 inch deep. Was obviously long standing water. Shower pan was sloped wrong. Told management about the problem and was told she would have to see for herself
Breakfast was good. Nice selection
Stayed in April 2024
Reviewed: 2 March 2024
Chelsea
United StatesThin walls.
Nice clean place. Nice staff. Comfy bed.
Stayed in March 2024
Reviewed: 19 November 2023
Rhonda
United StatesThe roach that crawled across the bed.
Breakfast girl was awesome.
Stayed in November 2023
Reviewed: 4 July 2023
Roxanne
United StatesSome staff rude. 250$ incidental deposit ridiculous, good breakfast, terrible beds,pillows
Stayed in July 2023
Reviewed: 3 July 2023
Susie
United StatesNot walkable.
Super clean, very friendly and helpful staff, amazingly comfortable bed. The gym was nice too. Very affordable.
Stayed in July 2023
Reviewed: 22 May 2023
Marcia
United StatesThe breakfast was horrible. The eggs, were watery, the biscuits were hard and tasted like dust, the sausage were rubbery, and the milk was spoiled. The housekeeper did not want to give you service at all. The 3 days we were there. They never came to clean. The just gave us towels, and had nasty attitudes. I never experienced this type of experience at a hotel . Ever
VERY DISAPPOINTING.. DONT WASTE YOUR MONEY…THE STAFF HAD TERRIBLE ATTITUDES, A MAN WAS STUCK ON THE ELEVATOR FOR 15min WHEN WE WERE CHECKING IN..THE GUY AT THE DESK SAID THE ELEVATOR WAS BROKEN FOR 2 DAYS. THEN WHY WOULD HE LET THE GUY GET ON THE ELEVATOR. SO WE HAD TO TAKE THE STAIRS DURING OUR 3 DAY STAY..THEY ALSO DIDNT TELL YOU ABOUT A HOLD FOR THE ROOM..ALSO UPON GOING INTO THE ROOM, THE BATHROOM WAS DIRTY,THEY LEFT A OLD TOWEL FROM THE PREVIOUS GUEST HANGING OVER THE SHOWER,THE SHOWER CURTAIN WAS DIRTY AND PUT ON BACKWARDS, HAIR WAS IN THE TUB, THE SHEETS WERE DIRTY AND WHEN I ASKED THE LADY TO HAVE SOMEONE COME CHANGE THE SHEETS, SHE WAS VERY VERY RUDE, AND ASK ME TO BRING IT DOWN WHILE SPEAKING TO HER..THIS WAS VERY DISAPPOINTING. THE WIRST STAY EVER IN MY LIFE.
Stayed in May 2023
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