3410 Spicer Rd SE, Albany, OR 97322, United States
#1 of 12 hotels in Albany
Guests' ChoiceBased on 312 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
8.9
Facilities
9.1
Staff
9.6
Value for money
8.7
Free WiFi
8.9
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End of dialog contentReviewed: 25 June 2024
Anne
United StatesNone
Reasonable price
Stayed in June 2024
Reviewed: 22 June 2024
Morris
United StatesCould have been cleaner, needed vacuuming and believe it or not there was blood on the shower/tub wall
Stayed in June 2024
Reviewed: 21 June 2024
Priscila
United StatesNothing, everything was great!
I really liked the staff they were very friendly and helpful and the room was nice and clean. I will definitely be coming back when I visit my family in the future.
Stayed in June 2024
Reviewed: 19 June 2024
Elizabeth
United StatesThe only things that would have made my stay better was a hair dryer that worked and automatic front doors. There was a hair dryer in the room, but it wouldn’t turn on even after verifying that the outlet work. I am disabled, so it is sometimes difficult for me to open heavy doors. Not having automatic doors was especially problematic when I was trying to bring the luggage cart into the building. I think bringing a luggage cart through manually opening doors is difficult for anyone, disabled or not.
As a germaphobe, I hate staying in hotels. Cleanliness is key when I look for a hotel to stay at, even if I have to pay a little more. However, The Phoenix Inn was not the most expensive hotel in town, but it did have the highest ratings. I took a chance and went with the ratings. At the time of making my reservation through Booking.com, I indicated that I preferred a walk-in shower if available. Not more than five minutes after I booked the room, I got a call from the hotel. She I formed me that a walk-in shower was not available, but she did have a shower/tub with lots of grab bars. I really appreciated that someone even bothered to read the additional comments, I honestly wasn’t expecting that. I got one of the best nights of sleep there than I have gotten in a long time.
Stayed in June 2024
Reviewed: 17 June 2024
Jbh2
United StatesStaff was very friendly and helpful. Clean, fresh room and very good breakfast!
Stayed in June 2024
Reviewed: 17 June 2024
Marie
United StatesWe were attending a graduation at OSU. I made the reservation almost a year ago here because nothing was available at all in Corvallis. Not only was this an excellent hotel, but the price was even better than anything in Corvallis and worth the extra miles driven back and forth. Plan on staying here again in the future.
Stayed in June 2024
Reviewed: 15 June 2024
Samuel
United StatesIf there was something I HAD to complain about, the sheets were a little bit scratchy.
Clean, easy access off highway. Madison called a few hours before we got there to check on us. Carolina made sure we had everything needed. She even packed us a breakfast since we were getting up before the dining room opened! She went beyond the call of duty to take care of us! She treated us as if we were the only guests and it was a packed hotel!
Stayed in June 2024
Reviewed: 12 June 2024
An
United StatesBreakfast chafing dishes were not kept warm enough.
Staff were very friendly. The breakfast staff were in particular energetic, responsive, friendly, and efficient. location was super easy for on and off the freeway. Beds were comfortable as well.
Stayed in June 2024
Reviewed: 11 June 2024
Leonard
United StatesCold water at sink trickled. I went to front desk and notified them. They didn’t apologize which was odd given such an exceptional property. They did offer room change which I declined as I was already settled in. Cable TV selection was very poor and limited along with an odd functioning remote. I inquired about guests visiting and was told they had to leave by 10:00pm. Reminded me of middle school curfew imposed by my parents. Very odd indeed.
Front desk staff were friendly and kind. Exceptionally quiet. Room was spacious and well appointed. Bed was very comfortable with duvet cover. Bath towels were luxurious. Very large TV. Very comfortable leather couch. Complimentary breakfast was outstanding with plenty of choices and great coffee!
Stayed in June 2024
Reviewed: 9 June 2024
Rochelle
United StatesPrice and the location. It was a bit farther than I would have liked.
Everything was beyond great except the price. I wish it was a bit more affordable.
Stayed in June 2024
Reviewed: 30 May 2024
Rogerkryzanek
United StatesWe were located on the side of the hotel facing the I-5 freeway. It was quite loud for most of the night. The side away from the road would be much quieter I assume.
The hotel was well maintained and in a good location. Check in was easy and the rooms were ready as requested. The room size was generous and the beds were comfortable. Breakfast was decent and staff were friendly and helpful. Parking was easy and the wifi worked well.
Stayed in May 2024
Reviewed: 10 May 2024
Dave
United StatesEverything was excellent, my only complaint was the king bed in rm 324, it was comfortable but the right side seemed to sag slightly making me feel like I was going to roll off, I moved closer to the middle and was able to sleep, would recommend replacing this mattress, that is the reason I gave 9 stars instead of 10, would definitely stay there again!
Very clean and very friendly staff, breakfast was superb!
Stayed in May 2024
Reviewed: 10 May 2024
Marcie
United StatesHot tub out of Service
Breakfast was great
Stayed in May 2024
Reviewed: 8 May 2024
Susan
United StatesWe went down late for breakfast and it was ok, but had sat there for a while. Coffee was excellent. It was nice that breakfast was extended to 10:00.
Stayed in May 2024
Reviewed: 7 May 2024
Jaime
United StatesWe’ve stayed many times and it is always, easy, convenient, and an incredible deal with the beautiful facility with a great breakfast and amazing staff
Stayed in May 2024
Reviewed: 6 May 2024
Scrichfield
United StatesWe didn't know the hot tub wasn't working. Kind of a bummer. And the room smells of stale smoke. I know it's a old hotel and it was probably ok years ago. But it still smelled
Staff was so nice. It was outdated but clean.
Stayed in May 2024
Reviewed: 28 April 2024
Cynthia
United StatesThe spa was not working, bummer :(
Very nice accommodations. Cyndi at check in was extremely helpful and the lady running the continental breakfast did an excellent job. You could tell she was a hard worker who cared about her job!
Stayed in April 2024
Reviewed: 19 April 2024
Mike
United StatesBed was abit lumpy.
Did not eat
Stayed in April 2024
Reviewed: 15 April 2024
Brianna
United StatesKept hallways very hot.
Very clean and up to date, staff was nice and pleasant.
Stayed in April 2024
Reviewed: 15 April 2024
Matt
United StatesSuper friendly, very clean.
Stayed in April 2024
Reviewed: 3 March 2024
Edward
United StatesThe ice maker on the 4th floor didn't work. The pool and hot tub were not working.
The staff was great. A great breakfast. There is cookies and popcorn available in the evening. The room was very clean.
Stayed in February 2024
Reviewed: 2 March 2024
Bobbie
United StatesThe hot tub was down for maintenance
The breakfast was wonderful alot to choose from
Stayed in February 2024
Reviewed: 26 February 2024
Mary
United StatesDon't be fooled by the large out-dated sign out front. And the proximity to the "adult shop."
Everything passed expectations. Staff was professional, housekeeping was super, place seemed in good repair with no maintenance issues. Room was comfortable, property was quiet. Breakfast had variety and was well run.
Stayed in February 2024
Reviewed: 26 February 2024
Katie
United StatesClose to adult shop but the hotel is very nice
Clean and nice inside
Stayed in December 2023
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