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Reviews of Phoenix Inn Suites Albany 3 stars

3410 Spicer Rd SE, Albany, OR 97322, United States

#1 of 12 hotels in Albany

Guests' Choice

Review score

Based on 312 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    8.9

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 25 June 2024

    8.0
    Very pleasant. Will return
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    None

    Reasonable price

    Stayed in June 2024

  • Reviewed: 22 June 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    Could have been cleaner, needed vacuuming and believe it or not there was blood on the shower/tub wall

    Stayed in June 2024

  • Reviewed: 21 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was great!

    I really liked the staff they were very friendly and helpful and the room was nice and clean. I will definitely be coming back when I visit my family in the future.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Clean and quiet.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The only things that would have made my stay better was a hair dryer that worked and automatic front doors. There was a hair dryer in the room, but it wouldn’t turn on even after verifying that the outlet work. I am disabled, so it is sometimes difficult for me to open heavy doors. Not having automatic doors was especially problematic when I was trying to bring the luggage cart into the building. I think bringing a luggage cart through manually opening doors is difficult for anyone, disabled or not.

    As a germaphobe, I hate staying in hotels. Cleanliness is key when I look for a hotel to stay at, even if I have to pay a little more. However, The Phoenix Inn was not the most expensive hotel in town, but it did have the highest ratings. I took a chance and went with the ratings. At the time of making my reservation through Booking.com, I indicated that I preferred a walk-in shower if available. Not more than five minutes after I booked the room, I got a call from the hotel. She I formed me that a walk-in shower was not available, but she did have a shower/tub with lots of grab bars. I really appreciated that someone even bothered to read the additional comments, I honestly wasn’t expecting that. I got one of the best nights of sleep there than I have gotten in a long time.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    Staff was very friendly and helpful. Clean, fresh room and very good breakfast!

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    We were attending a graduation at OSU. I made the reservation almost a year ago here because nothing was available at all in Corvallis. Not only was this an excellent hotel, but the price was even better than anything in Corvallis and worth the extra miles driven back and forth. Plan on staying here again in the future.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    10
    Fabulous! Great desk people!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    If there was something I HAD to complain about, the sheets were a little bit scratchy.

    Clean, easy access off highway. Madison called a few hours before we got there to check on us. Carolina made sure we had everything needed. She even packed us a breakfast since we were getting up before the dining room opened! She went beyond the call of duty to take care of us! She treated us as if we were the only guests and it was a packed hotel!

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    Efficient and comfy
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    Breakfast chafing dishes were not kept warm enough.

    Staff were very friendly. The breakfast staff were in particular energetic, responsive, friendly, and efficient. location was super easy for on and off the freeway. Beds were comfortable as well.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    10
    Exceptional property
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Cold water at sink trickled. I went to front desk and notified them. They didn’t apologize which was odd given such an exceptional property. They did offer room change which I declined as I was already settled in. Cable TV selection was very poor and limited along with an odd functioning remote. I inquired about guests visiting and was told they had to leave by 10:00pm. Reminded me of middle school curfew imposed by my parents. Very odd indeed.

    Front desk staff were friendly and kind. Exceptionally quiet. Room was spacious and well appointed. Bed was very comfortable with duvet cover. Bath towels were luxurious. Very large TV. Very comfortable leather couch. Complimentary breakfast was outstanding with plenty of choices and great coffee!

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    We checked in and then I was told I needed a deposit after I already paid.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Price and the location. It was a bit farther than I would have liked.

    Everything was beyond great except the price. I wish it was a bit more affordable.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    8.0
    Fairly Standard But Comfortable Property
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night

    We were located on the side of the hotel facing the I-5 freeway. It was quite loud for most of the night. The side away from the road would be much quieter I assume.

    The hotel was well maintained and in a good location. Check in was easy and the rooms were ready as requested. The room size was generous and the beds were comfortable. Breakfast was decent and staff were friendly and helpful. Parking was easy and the wifi worked well.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Very clean with friendly staff!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent, my only complaint was the king bed in rm 324, it was comfortable but the right side seemed to sag slightly making me feel like I was going to roll off, I moved closer to the middle and was able to sleep, would recommend replacing this mattress, that is the reason I gave 9 stars instead of 10, would definitely stay there again!

    Very clean and very friendly staff, breakfast was superb!

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Hot tub out of Service

    Breakfast was great

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    I would definitely stay there again.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    We went down late for breakfast and it was ok, but had sat there for a while. Coffee was excellent. It was nice that breakfast was extended to 10:00.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    We’ve stayed many times and it is always, easy, convenient, and an incredible deal with the beautiful facility with a great breakfast and amazing staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    We didn't know the hot tub wasn't working. Kind of a bummer. And the room smells of stale smoke. I know it's a old hotel and it was probably ok years ago. But it still smelled

    Staff was so nice. It was outdated but clean.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    8.0
    Great location for what we needed.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    The spa was not working, bummer :(

    Very nice accommodations. Cyndi at check in was extremely helpful and the lady running the continental breakfast did an excellent job. You could tell she was a hard worker who cared about her job!

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Staff was great to deal with.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Bed was abit lumpy.

    Did not eat

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Went for my husbands comedy show in Lebanon.
    • Business trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Kept hallways very hot.

    Very clean and up to date, staff was nice and pleasant.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Super friendly, very clean.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    9.0
    Overall it was a very good stay.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night

    The ice maker on the 4th floor didn't work. The pool and hot tub were not working.

    The staff was great. A great breakfast. There is cookies and popcorn available in the evening. The room was very clean.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    10
    Great stay
    • Leisure trip
    • Group
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The hot tub was down for maintenance

    The breakfast was wonderful alot to choose from

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 2 nights

    Don't be fooled by the large out-dated sign out front. And the proximity to the "adult shop."

    Everything passed expectations. Staff was professional, housekeeping was super, place seemed in good repair with no maintenance issues. Room was comfortable, property was quiet. Breakfast had variety and was well run.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Close to adult shop but the hotel is very nice

    Clean and nice inside

    Stayed in December 2023

Showing 1 – 25

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