Four people staying in a room should get four wash clothes and four towels each day. Not two wash clothes and four towels. Always had to ask for more wash clothes. Pool dirty. Not enough ventilation, chlorine smell strong. Front desk not enough help and not professional at all. Carpet in room looked clean, but very dirty! Left your feet/socks black.

Nice location. Great water view 3rd floor balcony. Bathroom nice. Beach was awesome! People that cleaned your room very helpful in getting you things you asked for..

Stayed in August 2023

The room needed to be cleaned better, we found a hair in the shower (before we used), cobwebs in the bedroom, and junk between the bed and wall on the floor. Limited seating at the indoor pool. One group basically took all of them up.

Great view, large room. The staff was extremely friendly and helpful, which made this hotel way better. We told one lady it was our anniversary and he gave us an upgrade to a beachside room. It was very sweet.

Stayed in August 2023

Location, cleanliness, friendly staff!

Stayed in August 2023

Price

Location

Stayed in July 2023

The whole lobby smelled like chlorine from the pool.

Fabulous views on the water.

Stayed in July 2023

Great location; clean and updated rooms; fantastic pool and hot tub; beach access is amazing!

Stayed in July 2023

The room felt small at times for our family of four, but we knew what we were getting into when we booked. It was wonderful that the pool was indoors but the water was cold at times.

The view was great. We had a balcony overlooking Lake Michigan. We didn't know at booking but the views from the side would also have been nice and saved us a little money. The hotel provides beach towels, which was a nice bonus so we didn't have to use our own.

Stayed in July 2023

strong chlorine smell everywhere

Great location right on the water but many of the rooms overlook the busy road

Stayed in July 2023

Wish the balconies were a bit bigger

Location was lovely

Stayed in July 2023

Front desk staff were not overly professional. but did meet needs quickly.

Location, view, beach were all excellent. Rooms were very clean and housekeeping staff very friendly. Availability of towels for beach was great.

Stayed in July 2023

The balconies could have been cleaned, removing the dead bugs. The bedding could have been updated.

Location, waterfront view

Stayed in July 2023

The elevator was a nice size but ran very slow. Also it’s an indoor pool, so it was very hot and stuffy in there and the chlorine was burning my eyes.

It’s in a great area. Right off the beach. I had a balcony partial view and it was pretty good. Wasn’t bad at all. Check in was fast and easy. They have a lounge attached so you can get food and drinks. They have a boat rental place in walking distance, you can rent jet skis, pontoons, and much more. The rooms are updated and not too small. The beach was my favorite! They have very comfortable lounge chair along the property, it’s very pretty! I would definitely go back there.

Stayed in June 2023

The weather 😉

Having the restaurant on site was a big plus.

Stayed in June 2023

When you walked in to the hotel all you could smell was cleaning supplies. The smell was very strong and gave me headache right away. Breakfast was not good.

The hotel was nice, staff very friendly.

Stayed in June 2023

bed

location and restaurant

Stayed in June 2023

Price, pool and hot tub were dirty and hot hallways and elevator.

Location

Stayed in June 2023

When we checked in the lady that checked us in didn't tell us there was breakfast buffet in the restaurant in the weekend. We thought it was continental in the lobby so we went down a little after ten to grab something.

The room was very nice, clean, and beds were comfortable

Stayed in June 2023

There was a stink of skunk on the 2end floor in certain areas just off the elevator

View amazing, room clean and comfortable.

Stayed in June 2023

Nothing negative, was a great stay

The staff at Parkshore are incredibly friendly and helpful. The room and facilities were very clean. They have a wonderful fun little bar restaurant that has a great happy hour and has really good food. Our waitress Liz in the bar was fabulous. She gave very good service and such a fun personality. The beach is beautiful and so nice to have that right outside the hotel. The pool and hot tub were also really fun and clean. The location is excellent, very close to downtown and only a short drive to many of the area wineries. This was our 2nd stay at Parkshore and I would highly recommend it.

Stayed in June 2023

Pool was dirty and we thought there could be more towel racks in bathroom.

Location was great, close by everything we did. Rooms were comfortable, staff was helpful & friendly. Breakfast was continental about what was expected.

Stayed in May 2023

Nothing really. a little expensive but it was Memorial Day weekend so that makes sense. Some lights were broken in the pool.

very clean and well managed property. staff was great, facilities were quality. rooms very welcoming and comfortable.

Stayed in May 2023

convenient location, restaurant on site friendly staff

Stayed in May 2023

Weekend rates could be lower.

Glad the pool and hot tub were in working order and the room was clean. The food and service at the lounge were exceptional.

Stayed in May 2023

checkin was slow and late

location, the lounge, cleanliness, room space and view

Stayed in May 2023

I called the day before booking to assure the hot tub was working. and was told yes. when we got there it was not working. we asked it the pool heat could be turned up a little and was told yes by the desk clerk but the temperature never changed and was set so cold it was unusable as well.

views from our room were incredible

Stayed in March 2023