902 3rd St NW, Roseau, MN 56751, United States
#2 of 2 hotels in Roseau
Guests' ChoiceBased on 49 hotel reviews
7.0Cleanliness
7.2
Comfort
7.2
Location
8.0
Facilities
7.0
Staff
8.2
Value for money
6.8
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 24 June 2024
Sharon
United States(see above)
I had to move twice before we got a room that was functioning properly. The manager did compensate very graciously for the inconvenience and moved me into a suite. That is why I rated it good because of her customer service. I do know they were still remodeling the hotel and many things still needed correcting. The staff did do everything to take care of me.
Stayed in May 2024
Reviewed: 27 February 2024
Peterson
United StatesSausage was over cooked
Good
Stayed in February 2024
Reviewed: 9 June 2023
Jennifer
United StatesIt smelled like fish in our room🤣
Convenient as we had a family member in the hospital
Stayed in March 2023
Reviewed: 30 January 2023
Brittany
United Statesthe rooms could’ve been cleaned a little better! lots of garbage between the wall and the head of the bed. dirty washcloth was wrapped up in the shower curtain.
good area, spacious rooms, very friendly staff
Stayed in January 2023
Reviewed: 14 August 2022
Michelle
United StatesNeeds some upkeep. Run down. Hot tub out of order. Food was ok.
Was clean. Staff was nice
Stayed in August 2022
Reviewed: 2 August 2022
Philip
United StatesThere were some drawbacks. When we checked into our room and tried to use the coffee maker, we found that it had not been cleaned from usage by the last guest. The water container was full of old coffee, the filter tray still had a coffee pod, and there was a used cup in the dispenser. There were no other cups provided. Also, in the breakfast room, they did not offer tea bags.
The beds in the room were adequate. The wifi was also adequate. There is also a nice pool on the premises, although we did not use it. The location is also close to a grocery store if needed.
Stayed in August 2022
Reviewed: 24 April 2022
S
United StatesBetter breakfast. Saturday was just cold cereal.
It was ok.
Stayed in April 2022
Reviewed: 12 July 2021
Trish
United StatesHotel is a bit run down. May need updates soon.
Great location. Very friendly and helpful staff (recommended 2 places to dine for supper and hot breakfast was served to my room in the morning!
Stayed in July 2021
Reviewed: 23 May 2024
Randy
United StatesSuper soft couch, no alarm clock,
Nice walk in shower, nice bedding, extra pillows, evening sandwiches, good morning breakfast food.
Stayed in May 2024
Reviewed: 21 March 2024
Bradley
United StatesThe breakfast could have been better
Nice room at a good price. Very friendly staff
Stayed in March 2024
Reviewed: 21 January 2024
Kim
BelgiumThe hotel does not seem to be maintained very well. My room was very dark. The smoke detector was hanging loose. Furniture is looking pretty beat up. I have stayed here before, 2 years ago, but it has not progressed in the right direction I'm afraid.
Stayed in January 2024
Reviewed: 4 January 2024
Dsousa
CanadaThis hotel was probably awesome in its prime but it is well past that and they don't seem to care and are still charging premium hotel rates. All ice machines were broken, and we were told to buy ice and coolers if we needed them. The damage in our room was so substantial I went to the front desk with Pictures as I didn't want to be charged for them (I've read other hotels rip people off like this, thankfully this hotel does not do that), they didn't care about any of the damages, just said yea our housekeeping staff know what's already damaged and what would be new don't worry about it. The curtains/blinds were paper and being held on by tape(I had to ask for more tape to redo it as they were falling. The bathroom door was split and didn't open or close properly. 1 of the 2 beds felt like it was going to collapse at any moment. The room was not very clean (surface clean only), the carpet was grungy and there were crumbs and grossness by the beds and windows. There was supposed to be a hot tub, but when I asked the front desk where it was she said yea they took that out years ago and haven't removed it from the amenities list. The price we paid at this hotel for 1 night reflects that of a high-end/almost luxury hotel in any big city but is nowhere near what is promised on their website or booking.com's website. We made the best of our short overnight getaway by enjoying the amazing people and town/city. Next time we are in town we will choose to stay elsewhere.
The breakfast was fairly standard and plentiful. The pre-toasted bread was odd but helped ensure there wasn't a big lineup. The space between tables in the dining room was tight but the hotel seemed quite full. The location was fantastic as it's close to everything! The mirror in the bathroom was really neat/nice, its sad that this was a highlight. The evening/overnight gentleman was awesome, very friendly, and helpful with suggestions on where to eat and what you could find in town.
Stayed in December 2023
Reviewed: 5 November 2023
Michael
United StatesVery clean and great staff.
Stayed in November 2023
Reviewed: 31 October 2023
Cherie
United StatesEverything
If I could give this hotel a zero, I would. So disappointing when they are only one of two in town. It was filthy with dog hair in halls & rooms not vacuumed, stains in carpet, musty smells, hallways were dirty, front door of building looked like some kind of milk or maybe puke running down it. We stayed two nights and it was never cleaned off. Chair in one of the rooms look like something was spilled all over it. Breakfast was dried up stuff and just very unappetizing looking hot food, overall -super disappointed as a large number of our family came there for a funeral and the added stress of gross motel rooms did not help.
Stayed in October 2023
Reviewed: 21 May 2023
Daniel
United Statesthe room was in disrepair
breakfast was ok. a step down from what it was for past stays
Stayed in April 2023
Reviewed: 9 July 2022
Lory
United StatesStaff did mention that the property had recently been sold, but it was extremely run down. It was obvious that there has been little maintenance. I hope the new owners do a better job in caring for it.
Hotel staff were great.
Stayed in July 2022
Reviewed: 31 May 2022
Rosemarie
United StatesThe hot tub and swimming pool was shut down for maintenance.
The staff were superb. They helped my elderly parents with their luggage to their room and showed them how to work the t.v. The breakfasts were fantastic. I can't say enough on how courteous and helpful the staff was.
Stayed in May 2022
Reviewed: 31 May 2022
Emma
United StatesOur room was 85° when we arrived. The pool was down for maintenance/remodeling and no one informed us. The mirrors were silvering and had large silver circles in them that you couldn't see through. The lamp literally sparked when we turned it on. It was difficult for us to even get in the door as it would stick and you really had to push hard to get it open.
The staff was understanding.
Stayed in May 2022
Reviewed: 30 May 2022
Robert
United StatesFix the bathroom and steam clean the carpets. Pool working would have been nice. Way overpriced. We should get some $$ back or at least a credit for a free better room next time.
Breakfast both days were good. Friendly staff. Bad; No pool was not expected. The juice dispenser was out of order and the toilet wasn't working right and the bathroom ceiling had black mold and ceiling falling in above bathtub in the corner.
Stayed in May 2022
Reviewed: 28 May 2022
Neil
United StatesUsually pretty clean, the free adult drinks, and the free breakfast and light dinner.
Stayed in May 2022
Reviewed: 18 December 2021
Roberta
United StatesVery good
Loved staying here!
Stayed in December 2021
Reviewed: 12 November 2021
Samantha
United StatesNothing
Everything. Especially the breakfast.
Stayed in September 2021
Reviewed: 14 August 2021
Micheal
United StatesCosts if you stay longer the cost should go down think about that
Ok
Stayed in July 2021
Reviewed: 27 June 2021
Zena
United StatesWhen we arrived to check in, I said I had reserved 3 double queen rooms. She said she only had one left and only received the reservation from Booking.com for one room. I was astounded. I was holding my confirmation and showing her the electronic confirmation in my phone, but she insisted they only had one room request. We almost left. Then, she started offering different, more expensive rooms available -- at a discounted rate. Our travelers had been on the road many hours and were looking forward to the hot tub for therapeutic purposes. We learned it wasn't working. Very disappointing. We would have booked elsewhere. We were not able to have our rooms near each other.
Hotel provided concierge free dinner and two drinks. Breakfast delivered to the room, complimentary.
Stayed in June 2021
Showing 1 – 25
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