room was small and lighting was dull. it was confusing which water was to be paid for and which was free. the hotel needs full size mirrors

the pool and spa were spacious and well setup. i enjoued the facilities. the guard and thresa were amazing and welcoming

Stayed in June 2024

Took $125 per night for sundries that we didn't use and $150 pet fee... yes it was returned but $400 that we didn't use totally exessive.

Beautiful hotel, excellent facilities.

Stayed in May 2024

I struggled a little with the $39 additional resort charge but I did make use of the pool. When on business you do not always get the time to use the hotel facilities.

Really nice hotel in a great location. The room was comfortable and really quiet with great facilities. The pool and gym area are a great asset, letting you escape from the busy city. The team were helpful and friendly.

Stayed in June 2024

Place was great but Booking.com made it look like a good deal but there were a lot of additional fees attached at check in. Wish that had been more clear.

Stayed in June 2024

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The hotel is very clean and modern equipped, has a great selection of facilities, spa, restaurants etc. Located in a very central position of SF, close your most attractive places

Stayed in May 2024

Everything was great!

Comfortable, nice, clean, great personnel!

Stayed in June 2024

The congestion outside hotel . Had to wait to get parked

The staff . Decor and the piool

Stayed in May 2024

Great central location, ideal to explore the city.

Stayed in May 2024

The location is surrounded by homeless and people on drugs like zombies in the streets

Beautiful hotel lovely rooms

Stayed in April 2024

Need a bit more hours (need a morning as well as a after work time) for lap swimming in the pool since the pool is very popular with the kids.

When you are first dropped off at the Nikko Hotel, you are greeted by the valet, June, who will remember your name and get your luggage from parking all the way to your room---making sure when you get into your room that you’re happy with the room and know how everything functions from the heat and cooling units to the coffee maker. At the front desk you will be greeted by Michael, who will work to be sure you get just the room you want, various charges explained before they are made, all your billing arrangements made---basically making all transparent and comfortable before you’ve even set foot in the room. You are in awe of how he makes you feel taken care of. He will be there when you check out and will also remember your name and will provide advice on restaurants and walking routes. You are beginning to feel like purring with all this thoughtful service, and then you see the room. The first thing that you notice is that there is a button inside the door for the hall light, to call for housekeeping service, or to indicate that you don’t wish to be disturbed---all very quiet and discrete. The room has wonderful lights on each side of the bed on the wall for a reading light, which can be positioned, and a larger over the side table lamp---both in easy reach on an upper/lower button. There is a safe, coffee and tea making equipment, lovely white bath robes and slippers. The bathroom has both a large mirror and a makeup mirror, and there are full-size lotions, pump hand soap as well as bars of oatmeal soap, shampoo, and conditioner---all of which can be moved from the shower to the bath sink if desired. The lighting is excellent for make up and there are shower caps, cotton balls, and Q-Tip’s. There are thoughtful travel bottles of water to refill during your stay and a delightful “Buster” book of life quotes as a gift for your stay. The décor of the rooms are lovely with blossoms painted on the headboards and blue swirled carpets.

Stayed in May 2024

Nothing

Beautiful hotel, close to union square and walking distance to the waterfront. Super comfortable, staff were welcoming and friendly.

Stayed in May 2024

The pillows were too soft but they quickly brought us more.

Very polite and friendly staff. It was our 15th wedding anniversary and the staff generously upgraded our room. The room was very spacious and clean with nice amenities. Great location, near everything (it is a few blocks from the tenderloin but we didn’t have any problems).

Stayed in May 2024

Nothing

People and facilities were great

Stayed in May 2024

No problems

Arranged early access as we had stayed two weeks prior

Stayed in May 2024

The extra charge for amenities

Location professionals and very clean

Stayed in May 2024

The bathroom wasn't completely clean

Great staff

Stayed in May 2024

Location, staff, rooms, actually everything was really great!

Stayed in May 2024

Great service, lovely pool, relaxing vibe in lobby, comfortable room and bed. Great cappuccino!!

Stayed in May 2024

AC was not adjustable much. I could not alter the room temperature to a a temperature number of my choice. All I saw were some modes I could set it to which was still fine.

Heated pool was nice and well maintained and the whole pool area has a nice vibe, location of hotel is nice (close to all nice stores), gym is nice, and staff is very very welcoming and cooperative, especially concierge and cloak room.

Stayed in April 2024

Pricey and including a 20% gratuity on an already expensive meal at a bar in an already expensive hotel seems out of line. Im already a good tipper and I’d like to be the one determining the value of the individual servers. I believe they will be better at their job if the want to make more money.

Location

Stayed in May 2024

Nothing

The pool area, the super comfy beds, clean room

Stayed in April 2024

Only thing I can think of is the wait time for the steam room and heat sauna to heat up, I have to go in and turn them on then leave and return later.

The reception and other staff is always friendly. The facilities are well maintained and clean.

Stayed in April 2024

N/A

The housekeeping would clean your room everyday no matter the time . Also the gentleman. That works in the breakfast part took time out his schedule and had the kitchen stuff to give me my favorite cheese cake and he song me happy birthday

Stayed in April 2024

Found that the in hotel restaurant An Zu was overpriced and disappointing.

Room was very clean and amenities were exceptional especially the fitness centre and pool. Also the lounge providing breakfast daily and wine and snacks in the evening was a special touch. Water bottles with filling station on each floor greatly appreciated. Staff are excellent. Very friendly and helpful.

Stayed in April 2024