We were comped by the assistant manager for one of our rooms but charged for both and I am having a difficult time getting that charge taken away both through holiday and Express and booking.com.No one is calling me back.

Stayed in March 2024

My room looked like a doctors office waiting room. The window had a shade that wouldn't close all the way looking onto the parking lot. I was so uncomfortable I went to the casino and stayed there all night returned in the morning grabbed my suitcases and left. The lighted mirror was so bright it hurt my eyes there was nothing pleasant about the room

The staff was nice

Stayed in March 2024

The pool was nasty and the computer system had messed up while there causing some mishaps

The price was good and it was quiet

Stayed in March 2024

Mirror light only partly worked 214#

Ashley who checked us in was great!

Stayed in March 2024

Waffles and bacon offered for breakfast.

Breakfast was average for a nice hotel.

Stayed in February 2024

I’ve purchased my reservation on booking while she didn’t ask for my card when I went in there and apparently the third shift person was supposed to but he never did. They canceled the booking and put their price for 163 and it’s pending on my account and it hasn’t went through so they said it didn’t go through on there and so I had to pay them again with cash $114.

Rooms were clean

Stayed in February 2024

Pool was out of order

It was very convenient and the only problem was the pool was out of order

Stayed in January 2024

Fan noise was like jet engine

Location

Stayed in January 2024

The only complaint I have is the pool was a little green and the fridge didn't work.

The beds were SO COMFY. Breakfast was delicious, even though the pancake machine wasn't working. But that happens, and the staff tried to help! I had children with me and they placed us around other children, which I like because I'm always super nervous we will disrupt someone's stay that doesn't understand children. The location was amazing- we were staying to attend a softball tournament. It was less than 10 minutes away from the field.

Stayed in October 2023

Cleanliness was questionable. When we first enter the room it looks clean but we quickly noticed some issues. There was a gross rag on the floor between the wall and the bed. Keycard left on the floor from a previous guest. Crumbs on the end table. And mold in the bathroom

Location was good. Easy to get to the bridge to go to Louisville. Close to New Albany’s downtown. Walking distance to restaurants and a gas station. Staff was friendly and the breakfast was good

Stayed in October 2023

my room had a couple of bugs in it (some dead, and some alive). The A/C unit had an odor when the fan was blowing, so I had to turn it off. Also, my refrigerator started leaking, and I had to request to have it removed.

the breakfast was pretty good. Hot, fresh, and a good variety of choices. Probably the highlight of my stay.

Stayed in October 2023

Housekeeping service was lackluster. Some days they only restocked one towel, other days we got 3. Our last night there, they didn't bother making the bed and threw the comforter on top of a crumbled sheet. Nothing was organized and things just weren't cleaned. It was the laziest bed-making I've ever seen, if I could even call it that.

Breakfast was amazing. Nice, fresh, and great variety. Coffee station was well stocked. Bed was comfy and we walked into a clean, spacious room.

Stayed in September 2023

Everything was good.

Breakfast was good. Staff was amazing.

Stayed in August 2023

Clean

Stayed in August 2023

Nothing

The breakfast the cleanliness it looked new refrigerator and microwave kids heated up leftovers

Stayed in August 2023

Staff very friendly

Stayed in August 2023

Nothing!

Everyone was super nice, especially the woman at the front desk once we checked in, Sara. She was very friendly and gave great recommendations!

Stayed in August 2023

There was a shooting in the parking lot while we were there when we got there we had to wait almost an hour for the night attendant to wake up and help us and let us in to our pre-booked rooms. Once we got the keys we were given the keys to a wrong room, where there was a person in it. We went down there and let her know we thought somebody was in the room, and the key wasn’t working, and she went up there with us and open the door to find a person in there and then when we finally got the keys to an empty room, we were just kind of uncomfortable because we had just seen the manager walk in on some buddy. My credit card was charged twice and when I asked them about it, they said oh no that’s just pending, but I eventually had to call my credit card company and tell them to remove one of the charges, and for some reason housekeeping wanted to knock on the door for the two days we were there like literally every hour like we were there to do night jobs so we were sleeping during the day and housekeeping started knocking on the door from like eight till like 2 PM like every 30 minutes it was a nightmare.

Seemed like a nice area.

Stayed in August 2023

Same

Nothing! Extremely loud singing, screaming, shouting, banging on walls in room next to us and hallway. Called desk but nothing changed. Worst hotel experience ever

Stayed in August 2023

Pool was a little cold

Indoor pool and great location

Stayed in August 2023

Last minute decision and the check-in couldn't have went smoother than it did. And the staff super friendly

Stayed in July 2023

Air conditioning didn’t work real well and the floor around the unit was wet. Hotel had a musty smell.

Stayed in August 2023

No pool and farther from destination than on website

I am waiting on. Refund. Did not stay there

Stayed in July 2023

Nothing

Greeting when walked in for check in. Friendliness of staff. Breakfast was good. Location was convivent.

Stayed in July 2023

there were nats in the bathroom infested the whole bathroom after driving 4 hours with 2 kids and getting there at midnight, on;y to see that there is an issue with nats and told they cant not help us with another room

absolutely nothing

Stayed in July 2023