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Reviews of Holiday Inn Express - New Albany 3 stars

506 W Spring Street, New Albany, IN 47150-3617, United States

#6 of 9 hotels in New Albany

Guests' Choice

Review score

Based on 349 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    For the price it’s a good place to stay
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The area where the hotel is located seemed iffy The shower wasn’t the cleanest It had an old feel to it

    Breakfast was good

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    It was clean but not super clean

    Breakfast was better than most and the staff was super-friendly!

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    We stayed for four days at this location. Location was great and easy access to toll free bridge into Louisville as well as highway in and out of St. Albany. The front desk person gave us directions and suggestions on places to eat. Greeted us every time we came and went. Breakfast was good and hot. Everything was clean and well maintained. Very quiet with safe parking. Would definitely stay here again!

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast needed help! A lot of help.

    I liked everything! I thought it was great and will use the hotel again.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    9.0
    close to the interstate with ease of access
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    nothing

    room was clean and the staff were friendly

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    This is no fault of the hotel, but... our room had an adjoining door to our neighbours room. We did keep that door locked and felt very secure, but I'm not sure that their door was closed because when they returned to their room we could hear everything they were saying, word for word. They were being extremely loud though, and thankfully it didn't last too long.

    The breakfast was ideal, with good selections of hot and cold breakfasts. The hotel was easy to get to, just off the highway, but slightly secluded for a nice quiet stay. Although we didn't use it, I did notice a park very close to the hotel so great for families with kids. The staff was very friendly and helpful with any questions we had about the hotel and the area.

    Stayed in February 2024

  • Reviewed: 21 January 2024

    7.0
    This is our place to stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Maybe changing the Menu somewhat, not having the same thing every morning. The pancake machine was broke the first morning we had breakfast but was fixed the next morning. Staff was ok.

    The breakfast was ok. The cinnamon rolls are always good.

    Stayed in January 2024

  • Reviewed: 6 December 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Price was a little high for area.

    Beds were clean and comfy. Very clean. Updated. Great breakfast.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room could have been cleaner

    Free breakfast. Restaurants within walking distance.

    Stayed in November 2023

  • Reviewed: 29 October 2023

    9.0
    Very nice, would stay again!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable, lovely town with good food options.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    7.0
    Needed to get to Louisville quickly. Nice staff and comfy beds.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff

    Stayed in September 2023

  • Reviewed: 26 September 2023

    9.0
    Great staff and great stay
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Disability Access Tub/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately we were attending a concert & to get back the amount was ridiculous. Nothing against the hotel

    It was clean & in a close location

    Stayed in September 2023

  • Reviewed: 25 September 2023

    8.0
    Overall a good place to stay.
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The ice machine on our floor was out of order. It was not a huge inconvenience, but it was still not convenient.

    Breakfast was great, and the facility was clean. The room had all we needed and even provided ample amounts of shampoo, conditioner, and body wash in the shower. The staff was friendly and helpful.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    7.0
    It's ok
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The Room was not the cleanest. The pool was out of order. The room next to us the door was broken so whenever they opened or closed it, it was super loud and sounded like someone was moving furniture.

    Location

    Stayed in September 2023

  • Reviewed: 18 September 2023

    9.0
    Great Location
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No complaints.

    We love staying at this location because it is central everything, ie, Clarksville, Jeffersonville and Louisville, KY. Staff is great and breakfast is always good.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I didn't like

    The room was nice . Breakfast was great

    Stayed in August 2023

  • Reviewed: 11 September 2023

    8.0
    Good place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Pool was down

    Location was good and staff very helpful and friendly.

    Stayed in July 2023

  • Reviewed: 30 August 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A lot of construction around the roads

    Price

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our door to our room didn't shut unless you pushed it all the way shut

    Breakfast was great pool was nice bit a little cool

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff and location was great . Ashley is fabulous to talk to. Very kind and sweet

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    Comfort beakfast swiming pool fitness

    Stayed in August 2023

  • Reviewed: 5 August 2023

    9.0
    Going to Louisville KY, Stay in New Albany
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The pool was closed. I was told that the problem was fixed, but the health department had not come back to reopen it officially. We were at the hotel four nights, Fri-Mon. Internet was glitchy because the security on our devices said it was too open.

    The person serving the hot breakfast was a real chef who has a second job at the races where he has served 8 former Presidents. Eggs, sausage or bacon, coffee, fruit juices, and more every morning. Our bed was fluffy and had enough pillows. Plenty of free parking. I forgot to take a picture of it, but a long bench to sit on for putting on shoes etc. in our room and over the bench were three double hooks for hats and coats. I have never seen this in a hotel before. Desk chair and a desk. Very large flat screen TV. with a good collection of stations to watch. Cleaning service everyday. They did not throw away the bar of soap that you were still using. They replaced the box of kleenex when it was empty. Plenty of towels and toilet paper. Good lighting: reading lamp over a nice chair, bedside lamps, hall light, desk lamp, large lighted mirror in the bathroom. Internet worked most of the time. Safe in the room. Ironing board and iron. Hair dryer. Ice machine on every floor. Getting across the bridge to downtown Louisville took at the most 20 minutes. Lots of restaurants on the New Albany side not far by car from the hotel. It was great staying in a location with small town vibe across the bridge from a larger one.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    8.0
    Great Location
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Everything was good no complaints.

    My wife and I have always stayed at this hotel because of its location. Everything is within driving distance which is a plus. The breakfast is ok but the staff is great, love socializing with them. They always asking if there's anything we need.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    It was decent but over priced for the accommodations.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were in true need of renovations and deep cleaning.

    The breakfast staff and location

    Stayed in July 2023

Showing 1 – 25

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