50 Napili Place, Kapalua, Lahaina, HI 96761, United States
#2 of 50 hotels in Lahaina
Guests' ChoiceBased on 98 hotel reviews
9.5Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.6
Value for money
9.0
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 June 2024
Nathan
United StatesOne of the pools was closed for a whole day.
Great location, Parking on site, Clean and spacious accommodation, Well stocked kitchen, Close to the beach.
Stayed in June 2024
Reviewed: 31 May 2024
Karen
New ZealandSuggest a notice in the wardrobe saying an iron and iron board is available upon request. I'm probably a bit old fashioned but a compendium of local places to eat out at and local attractions might be helpful.
The communication from the property was excellent. The facilities in the room were perfect and the kitchen was well equipped. The staff were friendly and helpful. We were in the furtherest building from the beach and it was still just a short walk and closer than I expected. The shopping centre was also close by and it was great having a supermarket there to buy groceries. We cooked our dinners and had cereals or cooked our breakfast. I loved the big oven and fridge freezer. Better than my kitchen back home!
Stayed in May 2024
Reviewed: 31 May 2024
Vincent
AustraliaOnline check in process, was provided the keycode and room details well before check in time - was able to head straight to the room upon arrival (we had arrived late at night, well after the reception office closed). Ability to walk straight to Napili Bay beach from the back of the property, which was incredibly convenient! Sufficient parking spaces within the property should you be hiring a car.
Stayed in May 2024
Reviewed: 23 May 2024
Essi
United Stateswe loved the villagey athmosphere in napili, but depending on what you plan to do on maui, it might be a bit far away from the activities. we ended up driving for 2 hours most days, as most things to do are in the other end of the island.
we loved everything about the hotel, the two separate pool areas, the closeness to the beach, the sunsets, the kitchen allowed for food preparation and baking, with loads of tupperware for packed lunches! the staff was super friendly and communication was easy!
Stayed in May 2024
Reviewed: 21 May 2024
Jamie
United StatesThere is not much around the hotel. Must drive for eating and groceries all though there is a shopping center just a 20 min walk away.
The location is fabulous. We stayed in rm 101 which is at the end and right at the edge of the small cliff above the beach. Perfect view. The one bedroom is spacious. The property is not fancy but has everything a simple motel has.
Stayed in May 2024
Reviewed: 12 May 2024
Ioana
RomaniaI thing that for a long stay ( more than 3 days) intermediate cleaning services should be offered free of charge. Also we would appreciate changing the towels during our stay.
The property is located on the beach. We did snorkelling every day. One day we took boat trip for snorkelling but there were the same fishes that you could see from the resort. For those who like snorkelling a big plus ( We saw tortues every day). The room was big enough with a nice terrace- lanai (we really enjoyed the presence of the carpet in the room and on the terrace). We really appreciate the quality of the facilities ( filtered water, big fridge, fully equipped kitchen). The quality of the Wifi very good for US. Good mattress quality. The kitchen and the bathroom very well equipped with quality (granite countertops, Grohe installations etc). We really liked the fact the the place was really quiet and private We did not open the TV .. Free onsite parking ( big plus for such an expensive island). The staff was very friendly and always present which was a big plus ( I really appreciate taking with somebody instead of an email). You ask for an iron that was provided immediately, also additional blankets. They also helped as with recommendations for everything ( Thank you so much for your help). Beach towels could be change every day free of charge We ate at several restaurants - we really liked Mama's Fish House (good food comparative to Europe, we have been forced to have wallet parking but we ate at the bar without any reservations), second place - Duke (nice location good fish , terrible rice). We also tried the restaurant on the beach for happy hours - acceptable and convenient ( very good coconut shrimps with mango salad) as well as Joe's.
Stayed in May 2024
Reviewed: 6 May 2024
William
United StatesThe beach here is better than the beach in front of the Ritz down the road. I loved having a full size fridge in the room. The restaurant Joey is nearby and has amazing food. The entire napili area is great.
Stayed in May 2024
Reviewed: 1 May 2024
Laure
United StatesFantastic location, relaxed and quiet property with very comfortable rooms. If you are looking for a casual place to stay on a beautiful beach this is it.
Stayed in April 2024
Reviewed: 29 April 2024
Karuna
CanadaPlease provide daily coffee for duration of stay. Hefty cleaning fee but no daily cleaning. Overall excellent property! :)
Facilities and access
Stayed in April 2024
Reviewed: 6 April 2024
Martina
Czech RepublicHousekeeping (they came only 1x and we stay 7nights)
Perfect personal, very kind and polite. Amazing location. Beautiful gardens & beach.
Stayed in April 2024
Reviewed: 6 April 2024
Alison
CanadaLight in the room flickered non stop while we were there. Would have loved to have mid week cleaning, but somehow many hotels in Maui seem to have moved away from this model.
Amazing front desk staff. Friendly, and very helpful. Literally right next to a wonderful sandy bay to swim and see turtles. Immaculate property. Great to have a small kitchen. Rooms all seem to be nicely upgraded and very modern.
Stayed in March 2024
Reviewed: 3 April 2024
Mary
United StatesWe were in the back of the property. Wish we had a better view.
Great Location in Napili, unit was clean and comfortable. Had everything we needed. Staff was friendly and accommodating
Stayed in March 2024
Reviewed: 2 April 2024
Kim
United StatesWould have liked to have seen recycling bins around the property.
Loved the location, and the cleanliness of the unit. Also the unit was so nicely appointed and very welcoming. Had everything we needed for a comfortable, home away from home stay! Including fully stocked kitchen with nice appliances and beautiful bamboo cabinets! Wonderful to cook meals in! It was a studio, but spacious enough for the three of us, especially with the lanai. Good layout. Also very quiet. Also appreciated the efforts to reduce single use plastics, like shampoo dispensers in the shower and such. Staff were all very friendly and helpful, from the front desk to the cleaning crew. Hope to stay here again!
Stayed in April 2024
Reviewed: 1 April 2024
David
United StatesThe swimming pool was a bit too cold to really enjoy.
Location on Napili bay was great. Property was very clean and the condo was really cosy, with a very comfortable bed. It had everything we needed. The staff were very friendly. I thought it was great value overall.
Stayed in March 2024
Reviewed: 27 March 2024
Amador
United StatesVery old tv. They need to replace it for a smart one. There are ship in today day.
Location
Stayed in March 2024
Reviewed: 26 March 2024
Reid
United StatesThe location was excellent! The staff was super nice and helpful.
Stayed in March 2024
Reviewed: 25 March 2024
Butkus
United StatesWalk to the beach. Whales!
Stayed in February 2024
Reviewed: 21 March 2024
Laura
CanadaThe cost of renting a condo in Hawaii is so expensive!
We loved the location, right by the beach and views of the ocean. Our room was looking onto the pool and it was fantastic for the kids. The condo was very well outfitted with all the dishes, knives etc for cooking and newly renovated. The place was very clean and the staff were fantastic from start to finish.
Stayed in March 2024
Reviewed: 21 March 2024
Cavaliero
CanadaNot a complaint, but the pool is solar heated so a bit chilly if it’s a cloudy day
Wonderful location, so clean, lovely staff
Stayed in March 2024
Reviewed: 11 March 2024
Linda
United StatesDid contact mgmt regarding if another room was available that had a larger couch bed option rather than a small sofa (twin size) pull out. My other family group booked the same room size that accommodates 3 yet had a larger couch bed. Lastly, noticed a difference in price that I was charged and Anela, advised me that looks like the cleaning fee of $212 was not added on final invoice total; mentioned this was an error reporting on booking.com part. I hope this will be communicated with Booking.com on your end so that visitors will not get the run around and false total amounts.
Enjoyed the kitchen and the close walk to the beach.
Stayed in February 2024
Reviewed: 9 March 2024
Susan
United StatesStones throw from the beach and well appointed condo. Staff friendly. Quiet location.
Stayed in March 2024
Reviewed: 7 March 2024
Sarah
United StatesNothing :)
So lovely next to the ocean! The complimentary beach chairs in the room were great to have, and really appreciated the beach towels too. That’s what truly makes a trip better!
Stayed in March 2024
Reviewed: 27 February 2024
Marcin
CanadaThe cleaning charge of $180 was not mentioned on booking.com reservation page. When I booked the total amount to be charged by the resort was shown, including all taxes and fees and only in later correspondence with the resort I learned that there will be an extra charge for cleaning. The total means no extra charges. This was a non-refundable reservation
Great location on beautiful Napili Bay, private beach, well kept grounds, good instructions on how to get there and get in after the office hours.
Stayed in February 2024
Reviewed: 25 February 2024
Saurabh
United StatesNo coffee given, but the place had coffee machine. Like am I supposed to carry my own coffee? First time experiencing something like this. Clean but staff was clueless at times, didn’t know whether coffee was complimentary or not, took 5-10 mins to confirm with management. Microwave not working, they sent me a message asking me to check in at the reception the following day, when I showed up they just asked if I had filled the online form, which I had. Not a good use of anyone’s time
Stayed in February 2024
Agva, Turkey
Saint-Tropez, France
Cochin, India
Marsala, Italy
Madgaon, India
Huizhou, China
Scopello, Italy
Rakovica, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content