The breakfast, not even sure if this is actually part of the hotel, tower, it took for ever to get it and then it was not good.

We loved the hotel, its in the middle of the city, perfect location. Beautiful art work on the walls, reserve time to enjoy them. The staff was very helpful and nice.

Stayed in April 2024

All good

Unusual hotel ref first and second floor

Stayed in June 2024

Great room and bathroom size

Stayed in June 2024

The property advertised a roof terrace, but it was closed. We were told it only opens in the summer.

Excellent location close to all amenities in downtown Cincinnati. The staff were extremely helpful, as we brought our bikes with us and they kept them just behind reception. The room was exceptionally clean and comfortable. We didn't eat, but we had cocktails and the barman was top-notch. And of course- the art is great.

Stayed in May 2024

I feel like the rooms could use an up date.

The location is perfect. The staff is always friendly and welcoming.

Stayed in March 2024

It was disappointing that the "guide" button on the TV remote did not work. Scrolling at night got tiresome.

The location was great, the bed was clean and comfortable, the bathroom was clean.

Stayed in March 2024

Our room was a little dusty, and the shower handle was broken and didn’t attach to the plumbing properly so it was a little dangerous. But the room itself was very nice.

Great location also basically a hotel inside an art museum. Very unique. We also loved the restaurant.

Stayed in March 2024

Staff on the first evening of my arrival were cold and didn't engage too much. Very matter of fact and down to business. Not the most welcoming or friendly. Compared to the following days where the staff had more energy and were nice. Food at the restaurant was also incredibly salty.

Room was clean and tidy.

Stayed in February 2024

safebox wasn’t working wardrobe too small

location/room and bath size Dinner at the restaurant

Stayed in November 2023

The shower was the worst part. Handle very difficult to move and some water sprayed to the side. Something wrong with the drain plug.

The art was very beautiful and the room was nice. Staff were very helpful.

Stayed in January 2024

Great hotel, Clean, central and the museum is a fun added extra.

Stayed in December 2023

I long to have two comfy chairs. I hate sitting on the bed for reading or tv.

Loved the Metropole Restaurant, the art and the comfy bed.

Stayed in December 2023

Pulling up at night, it was not well marked and I drove past it. Valet was available but we parked around the corner in a lot. I wasn't sure where to go when I walked in.

There is a nice bar and an art gallery downstairs. It is very conveniently located as we walked to the Steelers game, dinner at Boca and Fountain Square easily.

Stayed in November 2023

Extend hours on Saturday for the free tasting of bourbon to go along with your museum tour. From the website it stated that it was open ‘until’. It did not have an ‘end time’. We returned to the hotel around 11:05/11:15 and they had already stopped serving so we did not get to use any of our vouchers. Very disappointed. When I got off the elevator to go to the room, the first thing that I observed were the long black streak marks on the white walls. When we made another left to get to the room, there were more streak marks on that wall as well. Not sure when the last time they have been cleaned or painted. Once in the room, it reeked of smoke and the lamp next to the bed was broken. How the cleaning staff could miss that and not bring it to management attention and have it replaced is beyond me. We immediately went back downstairs, explained the situation to the front staff. They apologized and immediately switched our rooms which I appreciated. The location was great. Very close to the venue where we attended the Men Of Honor Gala. For the price I paid, which was a gift to my brother and his wife. I’m sorry to say that the Hyatt Regency, where we also had rooms was cheaper and the rooms were just as good as 21C. My brother did not complain about the bed, so I’m assuming it was comfortable. If in Cincinnati again, I would definitely return to the hotel, just to view and take a stroll through the museum. I don’t believe I would stay there.

Location, front desk staff & art throughout.

Stayed in November 2023

At that price level, I would expect a few more amenities, e.g. daily bottled water, shower cap and Q tips replaced when being used, etc.

Great location and cool hotel. Modern rooms, roomy and comfortable bed. Very friendly staff.

Stayed in December 2023

No parking really

Interesting

Stayed in November 2023

Valet parking took awhile.

Loved the artwork. The restaurant was good.

Stayed in September 2023

Late check in time

Convenient location, great spa, restaurant, and art

Stayed in October 2023

Artistic decor, large rooms and excellent rooftop bar

Stayed in July 2023

Not very good views from the rooms with buildings all around.

Great location in the middle of downtown Cincinnati. Close to a streetcar stop and walkable to the riverfront and OTR. Fun rooftop bar and really good ground floor bar/restaurant Metropole

Stayed in September 2023

Facilities could use some maintenance. Bath drain was broken and many flickering and burnt-out lights.

Excellent food and staff were very friendly and accommodating.

Stayed in September 2023

The service at the restaurant could have been better.

Gorgeous hotel and the room was clean, spacious, and bathroom was huge.

Stayed in September 2023

The toilet ran the whole time we were there even though we reported it on day 1. The outside of the windows are in desperate need of cleaning.

Loved the museum, the bedding was amazingly comfortable. The staff very friendly and attentive. The spa was great. Barbara and Desiree were fantastic.

Stayed in September 2023

liked it all except needed better cleaning

We did not eat breakfast there. We love the place but it wasn't very clean. Scuffs on the hallway walls, carpet fraying and dirt in the corners of the room and bath. Love the decor and the walls in the bath.

Stayed in July 2023