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  5. Reviews of Holiday Inn Express Hotel & Suites Mount Pleasant, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Mount Pleasant, an IHG Hotel 3 stars

2306 Greenhill Road, Mount Pleasant, TX 75455, United States

#2 of 8 hotels in Mount Pleasant

Guests' Choice

Review score

Based on 96 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 5 September 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Great location, very clean and comfortable beds

    Stayed in August 2024

  • Reviewed: 31 August 2024

    9.0
    Holiday Inn Express - Mt Pleasant
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Shower head was a "rain" type and got water all over bathroom. We didn't try again after that. Trash in parking lot

    Staff, parking away from highway, comfortable beds, "real" breakfast food. My friend really liked the coffee. 😊

    Stayed in August 2024

  • Reviewed: 24 August 2024

    8.0
    Just right for an overnight stop on a long road trip
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Room wasn't clean enough. There was dirt on the carpet. We felt the toilet wasn't clean enough.

    Pretty new facilities. Very modern room. Very spacious and comfortable. The bed was very comfortable. The breakfast was above average

    Stayed in August 2024

  • Reviewed: 16 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bed was not comfortable. Woke up with back hurting pretty good. Still had to travel over 900 miles. Also, we requested AC to be on and room cooled off being a later arrival. That didn't happen! . Disappointed

    Checkin was okay, breakfast was amazing! Room was nice and clean.

    Stayed in June 2024

  • Reviewed: 6 April 2024

    9.0
    One of the nicest hotel I stayed in
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Had small black bugs in bathroom

    Great

    Stayed in April 2024

  • Reviewed: 14 January 2024

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Noisy air conditioning

    Staff excellent

    Stayed in January 2024

  • Reviewed: 2 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    the only thing wrong was the soap and lotion dispenser in the bathroom was falling off the wall.

    good location

    Stayed in May 2023

  • Reviewed: 2 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Need more fruit on the breakfast bar

    Maria at the front desk was awesome in helping me solve a booking issue.

    Stayed in April 2023

  • Reviewed: 18 March 2023

    8.0
    Our second stay here in a month. Clean and convenient to places we needed to be.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    No instructions on tv use. Couldnt find guide (not on remote) and girl at front desk had no idea how to find it. So we scrolled through all channels every time we wanted to watch tv. Maid service only every 5 days, so had to ask at front desk for fresh towels, coffee pods, etc. Pretty mundane breakfast fare…..same for three days we stayed. Uncomfortable “chaise lounge” in room…..takes up alot of space without really serving a seating function.

    Great location, well-lit parking lot, very clean public rooms, comfortable bed, decent water pressure in shower, Dove products in bathroom. Good breakfast space.

    Stayed in March 2023

  • Reviewed: 24 January 2023

    8.0
    Comfortable but not as quiet as we would have liked
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    There was considerable traffic noise from our room, due to the proximity of hotel to the highway.

    Breakfast was typical of this hotel chain.

    Stayed in January 2023

  • Reviewed: 24 January 2023

    9.0
    We will stay here again it was very convenient.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The lady who checked us in was not nice and never looked at us , wasn’t impressed with her, but with that said everything else was very good .

    The breakfast was very good and the breakfast staff were very helpful and nice

    Stayed in January 2023

  • Reviewed: 7 November 2022

    9.0
    Niceplace. Would stay here again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    good location, easy access

    Stayed in November 2022

  • Reviewed: 14 July 2022

    8.0
    Overall good stay, would have been a great stay with services.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Cost and hotel daily room service (did not happen). Had to call for fresh towels daily. Trash and beds not attended to during 3 day stay. For the cost of the stay you would expect these services to be completed.

    Pleasant and secure stay

    Stayed in July 2022

  • Reviewed: 23 June 2022

    7.0
    Good
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was a lil bit of a smell in the room. Probably from the air conditioner.

    Good location Attendants were helpful Good breakfast

    Stayed in June 2022

  • Reviewed: 22 November 2021

    9.0
    No worries, always a nice and clean stay.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Price a little high

    Always clean.

    Stayed in November 2021

  • Reviewed: 30 August 2024

    2.0
    The fridge raider did not work. Our room had a smell of mold.
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The treatment of the manager and very few staff is highly inappropriate The comments It’s enough to make you flip out on them

    I had over a 12 hour drive to the hotel, from the second I walked in the treatment from the actual manager was highly unacceptable Making statements such as saying, if my credit card would go through

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    nice and pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    there was no bacon

    good staff manager food good rooms clean

    Stayed in August 2024

  • Reviewed: 2 July 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    No Bed Bugs would have been nice. Stayed in hotels all over the country and never before have I been bitten.

    at about 3:00 am I was awakened by a burning/itching place on my left side. Never had that problem before but aparently Bed Bugs in the hotel room.

    Stayed in June 2024

  • Reviewed: 10 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bery good breakfast, rooms were spacious.

    Stayed in April 2024

  • Reviewed: 17 February 2024

    6.0
    I’d stay again.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress should be replaced, had a body oder smell to it.

    Breakfast was great, good variety.

    Stayed in February 2024

  • Reviewed: 23 January 2024

    3.0
    Overall the worst hotel experience I’ve had. I’ve never wrote a bad review, this is my first.
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was not cleaned very well. Previous guests had clothes in drawers and food in fridge. No large towels, toilet paper, OR tissues upon arrival. (Had to leave my 4 year old sitting on the toilet to go get some). Tv did not work. No provisions for the pull out couch… which we had specifically selected the upcharged room for. Front desk was short staffed so we made do. Loud music was playing somewhere from hotel until 2am. It kept my 1 year old restless.

    Staff seemed short handed but friendly. Breakfast was good. Location was convenient.

    Stayed in December 2023

  • Reviewed: 10 January 2024

    10
    Exceptional
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean Comfy beds Great breakfast Very friendly staff.

    Stayed in January 2024

  • Reviewed: 15 December 2023

    2.0
    Needs attention
    • Couple
    • Executive King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The mattress was wore out slept in hole.. shower curtain rings rusty. Plug by bed didn't work. Told the front desk. All I got was ok almost 200 a night should have been better. I'm guessing Couch was dirty from previous guest luggage hair dryer handle was broke.

    Staff

    Stayed in December 2023

  • Reviewed: 6 April 2023

    10
    Wonderful accommodations in every way.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    No complaints

    This hotel is impressive from the time you walk in the lobby door. It is clean and decorated beautifully. The staff is kind and courteous and always ready to serve you in any way they can. The breakfast was very good and we especially liked the warm and tasty cinnamon rolls. We look forward to our next stay.

    Stayed in April 2023

Showing 1 – 25

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