The bed, pillow had bad olors since 1rs day! High humidity. Only 1 towel hanger in the bathroom No main lights switches at the entry.

Location, staff, food, service

Stayed in September 2022

service

Stayed in August 2022

Staff, notably Jovan, was a huge help! Professional, quick, and incredibly diligent.

Stayed in August 2022

Can't think of anything.

Everything, but especially the location. Ideal for exploring a lovely city.

Stayed in August 2022

location + staff

Stayed in August 2022

We tried to order a cheese/cold cuts board and Champaign for our arrival, as we got in late in the evening and it was my husband's birthday, but the hotel could not fulfill this request. Our only option was to order in fast food (not ideal for birthday celebration) or to order something from Instacart (again, not ideal). It is disappointing to have a great hotel in an amazing location in the middle of Chicago not be able to get room service or wish for a cold cuts/ welcome tray for the guests. It would be nice to have breakfast and parking be included in the cost of the stay.

Loved the comfort and the location of the hotel. The room was a perfect size and we enjoyed being so close to everything downtown Chicago.

Stayed in August 2022

nothing!

gym was adequate and location great. they even had exercise pads for the rooms! the bed was very comfortable and the air cooking was great.

Stayed in August 2022

I was expecting a bit more from this property. We booked a River view room and the only way you could see the River was from a window seat that you had to jump up into. The carpet in the room felt sticky and the room seemed outdated to me, even though it said it’s been recently updated. We weren’t given any info at check-in other than the wifi password; they had a wine hour we weren’t informed of and I had to call to get check-out time. I think they had bikes for use, but I only saw a display one. I also never saw coffee or tea in lobby and there wasn’t any in the room. We brought our dog, which I mentioned at booking, but I had to call twice to get food/water bowls in room.

Great location, staff always friendly especially when entering/exiting thanks to Antonio, pet friendly with no fee, 12 pm checkout.

Stayed in August 2022

It was great overall. We found one hair on top of the bed, and it would be good if they would have sleepers in the rooms (may be we just have not seen them).

very close to river, restaurants and bars, magnificent mile, city tour bus stop, room with a river view and Trump tower, design of the room and bathroom, very comfortable big bed, warm bathrobes, complimentary wine in the evening and coffee in the morning.

Stayed in August 2022

pillows. bring your own, these didn’t work for us

super staff, great location, very attractive rooms and layout

Stayed in August 2022

Front desk was super friendly and helpful. Coffee station in the morning was great!

Stayed in August 2022

there were a couple of hairs on the tub and the view was to an adjacent building...that can't be helped, but would be nice to be offered a room with a view if it was available, even if it meant an upgrade.

comfortable bed, sizeable room and decor

Stayed in August 2022

Location

Stayed in August 2022

Maybe just explain the breakfast credit to people who are from Europe as they are not used to this concept.

The location is amazing - walking distance to many attractions like Michigan Avenue, the river, Navy Pier, the Cloud. The rooms are stylish, comfortable and clean. The staff is super friendly and helpful. Mark and Drew went out of their way for me. They were very hospitable and fast when we checked in and when I called prior to arriving to ensure everything was set for my out of country guests. There was a bit of confusion with how breakfast worked (ie - there is a credit per room not a buffet) for my out of country guests but Mark immediately promised he would make it right for my guests. His Chicago hospitality was clear and I truly appreciate the customer service - he went out of his way to help fix the situation even when someone else didn’t seem very helpful.

Stayed in July 2022

The room was great with high ceiling. The staff was exceptional. Overall, a wonderful vacation.

Stayed in July 2022

The gym facilities were not that good. Not all people workout when traveling, so this is not a big deal. The staff was hit and miss, some were good and some were distracted.

Probably one of the best location if you are visiting Chicago. The rooms and everything else is just above average to good, but the overall value compare to other hotels in the area is high. Very clean hotel.

Stayed in July 2022

12th floor, great view of river Beautiful room

Stayed in July 2022

Great location! Clean! Best staff! shout out to Antonio for his great suggestions on getting around town! Loved the Happy Hour and great meals and restaurant.

Stayed in July 2022

sinks/mirror separate from toilet/shower, so multiple people could get ready at one time

very helpful and kind door men

Stayed in June 2022

standard rooms small

boutique style and simple but luxurious touches

Stayed in June 2022

No swimming pool

The staff was best part of it

Stayed in June 2022

the price ;)

everything

Stayed in June 2022

close to the the el train so our room was a little noisy.

great location, friendly staff

Stayed in June 2022

hmmmmmm….everything was fabulous and the customer service was awesome

everything!

Stayed in June 2022

hotel is in the loop, so it's easy to get most places. staff was incredibly friendly, at both the front desk and the restaurant. my room had a little ledge at the window with pillows, which was nice for reading. the breakfast wasn't bad!

Stayed in May 2022