7625 East Ben White Boulevard, Austin, TX 78741, United States
#158 of 210 hotels in Austin
Guests' ChoiceBased on 609 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.5
Facilities
7.6
Staff
8.2
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: 23 June 2024
Jonathan
United StatesPool out of service
Stayed in May 2024
Reviewed: 23 June 2024
Jose
United StatesDidn't like the fact that you advertised to have a pool, and you have it locked all weekend. When you promise the grandkids you book a room and they get to go swimming, it becomes disappointing when you have to break their hearts and tell them they can't
Great location to and from, where we had to be
Stayed in May 2024
Reviewed: 20 June 2024
Vene
United StatesBathtub had mold around the edges of caulk. Shower head dripped all the time.
It was comfortable, beds were clean and sleep well.
Stayed in June 2024
Reviewed: 15 June 2024
W
United States4th floor elevator was dirty, not in good shape, kinda creepy and most important-- door did not close when I was leaving for the airport very early in the morning. I had to carry my luggage down 4 flights of stairs. The guy at the desk sat in his chair starting at his phone and only said "it doesn't work" the van drive said " its getting fixed soon"
Room was clean and bed was comfortable.
Stayed in May 2024
Reviewed: 13 June 2024
Carolyn
United StatesNot good for Business traveler's no access to a Business Office, nor access to ATM inside hotel.
Pretty close to the airport, quiet location. Very clean and free breakfast and all night coffee in the lobby. Very friendly staff.
Stayed in May 2024
Reviewed: 9 June 2024
Phyllis
United StatesThe shower was very hard to work and needed work and refurbished. It needs a good good deep cleaning, bus shuttle needs to begin earlier and run later.
Location
Stayed in June 2024
Reviewed: 7 June 2024
Claudia
United StatesLack of staff at front desk
The staff was very friendly. Helped us out greatly with long-term parking situations
Stayed in June 2024
Reviewed: 3 June 2024
Marquis
United StatesThe breakfast is far worse than it used to be a few years ago.
Stayed in May 2024
Reviewed: 26 May 2024
Raymond
United StatesThe laundry room was not kept up.It was dirty
It was good
Stayed in April 2024
Reviewed: 9 May 2024
Lorena
United StatesTwo things. The pool was not running. The elevator seemed a little sketchy.
Its closeness to the airport and the shuttle service that was provided.
Stayed in May 2024
Reviewed: 7 May 2024
Jocelyn
United StatesNA
We were there overnight only we arrived at midnight. It was close to the airport we took off the next morning
Stayed in May 2024
Reviewed: 2 May 2024
Jayesh
IndiaThere was no drinking water fountain. We were forced to buy expensive water. Breakfast timing was v strict. They picked up everything sharp 9am . Can wait 10 minutes more!
Location was good
Stayed in May 2024
Reviewed: 1 May 2024
James
United Statesbreakfast was good. There was a significant problem with tub faucet. Seemed to have been for awhile.
Stayed in April 2024
Reviewed: 27 April 2024
T
United StatesMy initial booking stated I was scheduled for a King size bed; ended up with two twin beds. Did not like the down grade/ switch
Location was fine. Breakfast was very, very limited. Disappointed
Stayed in April 2024
Reviewed: 27 April 2024
Geoffrey
AustraliaGetting a little dated
Close to the airport
Stayed in April 2024
Reviewed: 25 April 2024
Mario
United StatesBreakfast
Stayed in March 2024
Reviewed: 22 April 2024
Mayshelly
United StatesGood location, good breakfast, staff was helpful, and it was clean.
Stayed in April 2024
Reviewed: 15 April 2024
Brian
United Stateseverything was fine, friendly and efficient staff
Stayed in March 2024
Reviewed: 11 April 2024
Alessandro
Brazilair condicioning, elevator
breakfast, bathroom
Stayed in April 2024
Reviewed: 11 April 2024
Peck
ColombiaPool out of service, no hot tub, no wifi, worn out carpets and dirty walls
Stayed in April 2024
Reviewed: 10 April 2024
Laura
United KingdomPool was closed. Corridors a bit smelly
Friendly staff. Clean quiet rooms. Great breakfast, especially the massive waffles you can make!
Stayed in March 2024
Reviewed: 10 April 2024
Alexandra
CanadaTowels didn't seem clean. Door was difficult to open, but the room key worked fine, just a very heavy door. There was a shower, but I wasn't told that there wouldn't be a bathtub. I decided to forgo my bath because of that.
The room was tidy, and spacious. The morning staff was cheerful and there was a shuttle at 5am to the airport. The shuttle driver was friendly and very polite.
Stayed in April 2024
Reviewed: 3 April 2024
De
Puerto Ricon/a
n/a
Stayed in April 2024
Reviewed: 26 March 2024
Gonzalo
United StatesI didn't get the room I was promised
Location near the Curcit of the America
Stayed in March 2024
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