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Reviews of Red Roof Inn Hartford- New Britain 2 stars

65 Columbus Boulevard, New Britain, CT 06051, United States

#2 of 2 hotels in New Britain

Guests' Choice

Review score

Based on 362 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.3

  • Location

    6.5

  • Facilities

    5.1

  • Staff

    6.2

  • Value for money

    5.5

  • Free WiFi

    6.9

100% verified reviews

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Showing 1 – 25

  • Reviewed: 7 May 2024

    4.0
    Amess of a place
    • Solo traveller
    • Standard Room with Two Double Beds Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I liked the location.

    The floor was dirty , bed wringled, smoking is excessive, my cloths stank like cigarettes, no refrig, or microwave.

    Stayed in May 2024

  • Reviewed: 12 February 2024

    4.0
    A bit buggy
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had bugs. We shook out everything before we left

    The staff was friendly and the location was good for our needs.

    Stayed in February 2024

  • Reviewed: 9 January 2024

    3.0
    Poor
    • Solo traveller
    • Standard King Room Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The cockroach crawling down the wall in the bathroom my 2nd night

    Close facilities

    Stayed in January 2024

  • Reviewed: 5 January 2024

    4.0
    Disappointed with hotel. Will not ever go back there
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very disappointed with the room. Broken shower, fridge was not working too. Room was not swept clean. Towels was too small could not fit around my body. There was 2 of us in the room but only gave us 1 wash rag. When I ask at the counter about the wash rags I was told that they have no more to give me. I feel as tho I should get some kind of refund back to my card. AC and heater base board was not staying close. As soon as you try to close it, it would pop open again. I was totally disappointed with the hotel. Feel free to reach out to me at 201 667 5371.

    Stayed in January 2024

  • Reviewed: 15 December 2023

    4.0
    Don't call your guest homeless when you work at a hotel
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Did not like being called homeless and police called for nothing just cuz I was trying to check in early and waiting patiently in the lobby the guy chose to harass me and I will be suing ASAP.

    The little white Jewish looking guy discriminated against me and insulting me and called me homeless

    Stayed in December 2023

  • Reviewed: 6 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stink’s in the hallways. Homeless people sleeping in the parking area

    Stayed in October 2023

  • Reviewed: 25 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Non smoking room smelled like smoke. Noisy in the wee hours of the night. Pillows paper thin. Internet slow

    Affordable

    Stayed in June 2023

  • Reviewed: 25 May 2023

    5.0
    Look for real deal not by Booking.com
    • Business trip
    • Solo traveller
    • Standard King Room Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    They do not have free breakfast. The have 2 tiny coffee hot water dispenser in the lobby near the check-in.. and this IS NOT BREAKFAST.. IS COMPLIMENTARY. NO BAGELS NOTHING LIKE COMFORT INN OR QUALITY INN OUT SMALL HOTELS... THIS IS A HUGE BUILDING THAT CANNOT ACCOMMODATE.. NO GYM... NO CATERING BREAKFAST ROOM SERVICE.. REACH PERSON BUY THINGS TO CLEAN THEIR OWN ROOM. 1 DOLLEY RACK TO LUG UR STUFF DOWN. All workers who do termination should let so tenants know NOISE WILL TAKE PLACE. NO ROOM HAVE A COFFEE MAKER. IT'S A VERY OLD BUILDING WITH ITEMS THAT SMALLER MORTAL DO HAVE THEY DO NOT. EVERY ROOM NEED AN IRONING BOARD. NOT A GOOD SETUP FOR A BUSINESS TRIP. ALL ROOMS DO NOT HAVE MICROWAVE SO EXPECT TO WASTE MONEY. YOU HAVE NO WAY TO HEAT FOOD AND BABY BOTTLES. U HAVE NO FRIDGE... MANY ROOMS LACK OF NECESSITIES ... TIME ARE FILTHY AND VERY OLD SOME WATER LITERALLY PAINTED WITH PAINT AND IS NOT VISIT ISSUES IT'S VERY OLD. HOW DO U RENOVATE WITH PPL STILL ON THE BUILDING???

    THEY HAVE NO PLACE FOR BREAKFAST.. DO DO NOT CHARGE. FOR THAT... YOUR FEES AREH HIGHER THAN THEIRS AND IS A TO OFF. EACH ROOM BEGINNING WEEK TO END DO NOT COST THE SAME. YOUR FEES ROB PEOPLE AND THE GIRL DIRECT IS CHEAPER. NO COMPETITION

    Stayed in May 2023

  • Reviewed: 3 May 2023

    4.0
    disappointed
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted via mobile

    the staff was rude when I came to check in, I gave my information and that I have paid for a room in advance and I didn’t know about a 50 dollar deposit fee upon checking in I was polite about it and that I wasn’t informed while booking. the staff was pretty rude about it. the ice machine was down, no water bottles at all provided

    it was ok

    Stayed in May 2023

  • Reviewed: 3 April 2023

    3.0
    Not a very safe place to stay if you're alone
    • Leisure trip
    • Couple
    • Standard King Room Smoking
    • Stayed 1 night

    I'd be very scared if I was alone. The whole floor we stayed smelled like weed. Front door is locked all day and night, you need to call front desk to enter if you don't have the hotel card. Our TV didn't turn on, landscapers were blowing leaves on a Sunday before 9AM and there were a few of them...

    Location

    Stayed in April 2023

  • Reviewed: 4 March 2023

    3.0
    Poor cleanliness
    • Leisure trip
    • Family with young children
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was stained with something which was not pleasant to see.

    Location

    Stayed in February 2023

  • Reviewed: 18 February 2023

    6.0
    Some staff unfriendly. Shower support broken
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Early morning front desk apathetic. Unhelpful. Apathetic . Shower broken. Could not be hung up. Had to and hold, which was difficult with disability.

    Evening staff friendly. Went out of their way to help.i have a disability.

    Stayed in February 2023

  • Reviewed: 12 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was dusty. Needs to wipe off door handles, remotes, phones, and dressers.

    Bed was comfortable

    Stayed in December 2022

  • Reviewed: 26 November 2022

    3.0
    Never going back
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Card key didn’t work, no chair in room, bedspread had stains, Wi-Fi didn’t work well, walls are paper thin could hear all the foul language being used.

    NA

    Stayed in November 2022

  • Reviewed: 22 October 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the problem I had with extending my stay. I seem to be having the same proble with the same person who claims that there is no record of my booking confirmation. Y records show I paid for the reservation. After after quite some time, the person locates my records. and admits to her mistake.

    I liked the room and housekeeping staff.

    Stayed in September 2022

  • Reviewed: 15 October 2022

    4.0
    I want my money back
    • Leisure trip
    • Couple
    • Standard King Room Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything!!! It smelled so bad like old food mixed with musty body odors…I had to get bathroom cleaner and a comforter just to feel some comfort… they should keep the long term rentals separate from the short stays because it’s just not a good look

    Nothing it was overpriced for the condition of the building. The room appeared clean but the odor made it feel disgusting but the water was hot!!

    Stayed in October 2022

  • Reviewed: 11 October 2022

    6.0
    my stay has been disappointing
    • Business trip
    • Solo traveller
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the location is downtown and it gets people loitering around the property I don’t expect to see insects in the bathtub ( cockroaches) for the prices they charge they do the bare minimum and the rooms are just standard and not inviting I have stayed several times and each time I stayed there was something wrong with the room. the ceiling in the bathroom leaked on two occasions so I decided I would not go back after seeing the insects

    there was not much I liked at all there were renovations being done so the rooms were not up to standard and as fas as customer service I can say there was one male staff that went above and beyond to help you but I was disappointed with one female staff customer service

    Stayed in July 2022

  • Reviewed: 30 September 2022

    6.0
    good
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night

    Room had water damage near window; halls cluttered with debris from falling wall tiles.

    Value

    Stayed in September 2022

  • Reviewed: 5 September 2022

    4.0
    It gave me a place to sleep and shower before heading home:
    • Leisure trip
    • Family with young children
    • Standard King Room Smoking
    • Stayed 1 night

    The lobby, elevator and hallway was dirty and I didn’t feel safe with the type of people that were there.

    My room was big and fairly clean

    Stayed in September 2022

  • Reviewed: 2 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smell

    Nothing

    Stayed in August 2022

  • Reviewed: 30 July 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard King Room Smoking
    • Stayed 1 night

    wanted to stay somehwere near the place i was visisting and found this one cheap and looked decent. Probabaly because it is cheap ...was a bit shocked. All sorts of weird people around, apparrently lots of drug adicts ..and the whole floors smells weed. Room is large, shower is good, and for a night of stay i have no comlaint about the room. just the overall feeling is a bit scary.

    Stayed in June 2022

  • Reviewed: 26 July 2022

    4.0
    Not recommended, unless bery tight budget
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Wasn’t clean and very run down

    The price

    Stayed in July 2022

  • Reviewed: 18 July 2022

    3.0
    Nonsmoking spelt horrible
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Reserved a non smoking room, the room smelled like smoke bad. Asked the front desk about it and was told the last guests smoked I there and they didn't have time to get the smell out, but didn't move our room. Smell was so bad our luggage and clean clothes inside luggage smelt after leaving, had to take every thing to laundromat & febreeze all bags.

    The staff was friendly, breakfast had a nice selection.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    5.0
    Bad habits for smelling smoking cigarettes in the building
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I don't like the fact that you people smoke in the building because when you first enter the building, u start smelling smoke

    The place was peaceful but There was no breakfast....I wasn't served breakfast so I don't know what to comment about breakfast

    Stayed in June 2022

Showing 1 – 25

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