They do not answer on mail and phone calls

Large apartman

Stayed in January 2024

Having to make beds on arrival and cleaning before departure and especially having to drive to a different location to pick up keys.

Spacious, clean, nice view.

Stayed in December 2023

No shower.

Location is perfect, however with the perfect snow. In that case you can ski from the apartment to the nearest lift and come back home by skiing. Unfortunately, snow wasn't good enough so we he had to take the free shuttle bus which stopped in front of the building. Ski lockers ars good, every night warm and dry boots to start with in the morning. Bed is really okay, however there was no shower, we missed that. Now we had to stand in the bath en showered this way (there was no handle to put the showerhead in). This 4 persons apartment was great for the two of us, I really would not like to stay in here with 4 persons, then there is too less space.

Stayed in December 2023

We were disturbed on one night by another group of male guests two floors above us that were talking and laughing outside on their veranda all night. When we complained at 04:00 am in the morning, they just laughed at us and then threw still burning cigarette ends down onto our wooden decking. They finally went quiet at 05:00. We complained to the reception the next day and they assured us they would talk to the guests. The next two nights were quiet. After the cigarette incident, we noticed that the three ceiling fire alarms had been removed from the apartment. When we asked at reception, they told us they did not supply these. We told them we were very surprised at this as we consider these to be essential safety equipment in case of a fire. There was also no fire extinguishers in the apartment or the apartment reception. This is why we have scored this holiday below the exceptional markings.

The apartment was a good size and well equiped. The outside decking was spacious and ideal for our little dog.

Stayed in July 2023

You have to go to the centre to get your keys; it’s a 15-minute walk unless you go there first, which I would definitely recommend. We were dropped off as part of a transfer at the accommodation; there was nowhere to shelter while someone walks for the keys.

the accommodation was spacious, comfortable and quiet. It’s a short walk to ski out, on a Green run that takes you to a chair lift. You can ski back as well. There is a shuttle bus, the journey back can be long.

Stayed in April 2023

- Communication was just horrible. No one ever picks up the phone/replies to emails. Because of traffic, we were late to arrive before office closing hours, and it was a lot of stress to coordinate key pick-up. - You need to pick up the keys at the office, which is quite far away from the apartment and is not convenient if you're arriving without a car PICK UP YOUR PHONE WHEN CUSTOMERS ARE CALLING!

Spacious and clean apartment. Has everything you need, except for the washing machine.

Stayed in February 2023

No washing machine The rooms are dark (low lighting) No wifi and poor 4G connectivity The agency is not very responsive via email and they don’t pick up the phone.

Many rooms Nice kitchen but with limited equipment/accessories

Stayed in February 2023

Squeaky doors could do with some lubricant. Shower tray was pooling.

Third time staying at this property in the 3 bedroom (actually 4 bedroom) apartment, and loved it every time. Stayed for a skiing vacation - access to the slopes is great with the nearby run to chair lift, which you can also run down at the end of the day. Apartment is nice and cosy and spacious

Stayed in February 2022

after arriving tired, you need to drive further away into town where it is difficult to park. Then you need to pre-queue. Then you need to queue again. Only 3 people working at reception for many different apartments. Very bad check in. Then had to go back to the apartment and make all the beds. Then check out was just as bad as you have to load up the car and then drive into town, look for a place to park and then hand in the keys. It was not ski to door.

Apartment is a good size.

Stayed in February 2024

Replies to messages to Vacanceole via Booking.com were very minimal and with days inbetween responses. We asked for detail about location, booking in and whether we needed to bring towels etc 3/4 days before arrival and didn't get a reply so we arrived at the resort and had to literally ask around to figure out what to do. Having to hire towels and sheets as extra is pretty ridiculous. We had to lug these across town in the end.

The Vacancole staff in the central reception were very pleasant and helpful. The Chalet (we actually ended up in l'Alba) was clean, a good size and provided a nice home from home for our stay.

Stayed in February 2024

No equipment, like dishwasher detergent or coffee filter or cleaning cloth. No washing machine or sauna. Checkout early at 10:00. Not a single hook to hang up something, Towel, hat, helmet, Clothes in other than closet. Check-in took long time. No Wifi.

Location and clean.

Stayed in February 2024

Only one toilet for a family of 4 proved challenging. Very small for 4 adults. We were given wrong bedding on first day but just managed without.

Beautiful views over the slopes. Very cosy.

Stayed in December 2023

The first night there was no hot water On the second day there was no water at all in the taps No response at all from customer service

The location is good The apartments are conveniently divided There is no view in the apartment

Stayed in August 2023

there's no free wi-fi

cosy bed. big balcony.

Stayed in June 2023

Although the property was right next to a chair lift, it was quite far from shops, bars etc. about a 10/15 minute walk up hill to the start of the bars, shops etc. but another 20 minutes on top of that for the main restaurants and bars. This made us not want to venture out after skiing as it was very tiring.

Really amazing lodge - we liked how close we were to a chair lift.

Stayed in February 2023

No WiFi unfortunately unless you bought a package and no change of towels midweek which might have been useful. Cleaned ourselves before leaving as the charge is quite high for what it is. But apart from that, it was fine.

Location was good for skiing almost in and out. Good ski locker room but can't say if it was heated. Apartment quite comfortable and spacious.

Stayed in March 2022

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Stayed in July 2023

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Stayed in March 2022

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Stayed in February 2022

There are no comments available for this review

Stayed in July 2021

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in June 2023