8285 Dix Ellis Trail, Jacksonville, FL 32256, United States
#153 of 169 hotels in Jacksonville
Guests' ChoiceBased on 304 hotel reviews
4.7Cleanliness
5.5
Comfort
5.7
Location
6.4
Facilities
5.4
Staff
6.2
Value for money
5.9
Free WiFi
5.4
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End of dialog contentReviewed: 16 January 2024
Nancy
United Statesit smelled and it was dirty .the floor felt unsafe like you it might fall through it -didn't even get into the beds
because there's only about $70 but it was definitely not worth it
Stayed in January 2024
Reviewed: 6 November 2023
Henry
United StatesLarge Hole in bathroom floor. Floor not clean. Had socks on and they got dirty.
Stayed in October 2023
Reviewed: 4 May 2023
Daniel
United StatesThe room had a sewer smell evertime you ran water
Stayed in April 2023
Reviewed: 1 January 2023
Tahmora
United StatesIt was dirty, bed sheets look like they haven't been washed, floor dirty, place is unkept, it had a mildew smell. I went to the store & bought cleaning supplies & disinfectant. I did not even attempt to go though them for a resolution. I was tired from traveling & I simply needed a place to rest other then that I would have requested a full refund.
The price & that it was a smoking room
Stayed in December 2022
Reviewed: 14 September 2022
Rasheed
United StatesNo wifi Toilet was broken Pillow had stains Curtain had holes Lighting in area makes it look like a concentration camp
Bed kinda comfy
Stayed in September 2022
Reviewed: 29 July 2022
Steven
American SamoaNice peaceful sleep
Stayed in July 2022
Reviewed: 26 May 2022
Nelemanuel
United StatesThe first two people I saw upon arrival at the hotel were unpleasant looking and made a bad impression on me during my arrival. The hotel areas do not look similar to the ones I saw before pay the reservation (except the pool). The room had a strong musty smell, the walls and mirrors looked poorly cleaned. I told the receptionist what happened. He was super understanding, kind and friendly with us, he immediately gave me a solution to my situation and I really appreciate all the help from him. He is definitely a wonderful employee.
Excellent customer service! The front desk agent was very empathetic, kind and professional. The pool was very clean just as showed in pictures.
Stayed in May 2022
Reviewed: 19 May 2022
Carroll
United StatesLost my reservation that was confirmed by booking.com the day before we arrived. Bad wheel chair access. Place was almost empty but had room farthest from office and ice. Week spots in floor saggy. Over charged from what I had printed out. The day we left they had rebooked for higher price.
All on 1st floor
Stayed in May 2022
Reviewed: 2 May 2022
Balok
United StatesEverything
Nothing
Stayed in May 2022
Reviewed: 7 March 2022
Joshua
United StatesOutdated
Reasonable price, decent room, clean.
Stayed in January 2022
Reviewed: 3 March 2022
Garrett
United Statesthe area is a bit sketchy
it had a pool but it’s a bit sketchy
Stayed in March 2022
Reviewed: 7 January 2022
Daniel
United StatesThe beds bugs
No breakfast
Stayed in December 2021
Reviewed: 29 December 2021
Richard
United StatesNo breakfast. No coffee. Dirty, smelly room. Thread bare sheets, burn holes in blanket, toilet seat broken, dirty, stained carpet.
Nothing
Stayed in December 2021
Reviewed: 28 October 2021
Kevin
United StatesRoom was clean.
I arrived a little early and I was told I could not check in until 3 pm. At 3 pm, the front desk person was not there and I had to call him to get him to come down to the front desk to check in. I didn't get to my room until 3:30 pm.
Stayed in October 2021
Reviewed: 23 October 2021
Mary
United StatesSome of the staff was nice but then u had some rude I stayed more then one night spent money out pocket . One my rooms had bed bugs me and my kids got bit bad still have the photos of the bed bugs !!no refund none could be done
The bed bugs in the one over night getting bit up
Stayed in September 2021
Reviewed: 24 September 2021
Jon
United StatesToilet leaking water phone didn't work and lights didn't work
Hot shower
Stayed in September 2021
Reviewed: 29 August 2021
Michael
IsraelLights didn't work in the room.
Comfortable beds, air conditioning worked well.
Stayed in August 2021
Reviewed: 2 August 2021
Connie
United StatesAlot of fighting goin on next door and cops was called to the hotel
Location
Stayed in June 2021
Reviewed: 27 July 2021
Suzanne
United StatesBetter customer service
Nothing staff was rude beds not comfortable and oil was never open
Stayed in July 2021
Reviewed: 17 June 2021
Hanson
United StatesThe room needs to be upgraded .
The housekeeper diligent effort keeping the room clean.
Stayed in June 2021
Reviewed: 14 June 2021
Terrie
United StatesStaff was rude, I had to plunge the toilet when I got there no maintenance man on duty, floor had holes under carpet felt like you were falling in, and bugs in the room. This was a very uncomfortable stay will never stay at a knights again.
The property was in good location.
Stayed in June 2021
Reviewed: 4 June 2021
Thomas
United StatesToilet broken, bugs, hole in the floor, No coffee. Key didn't work. Had to move to another room.
Price of room. Was a good rate.
Stayed in May 2021
Reviewed: 23 March 2024
Tammy
United Statesold and scary
availability
Stayed in February 2024
Reviewed: 29 January 2024
Barbara
United StatesStaff and location
It had a few cockroaches which was a surprise. Bed was a little hard too.
Stayed in January 2024
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