Repeat customers love the ease of check in new pool

Stayed in May 2024

Little unclean

N/a

Stayed in May 2024

Very affordable, clean and the staff was great

Stayed in June 2024

Dated appliances stove wasn't working properly. Couldn't login to wifi front desk wasn't very helpful. No blanket/ comforter on bed. Not very good lighting

The location, the condo set up

Stayed in May 2024

Paying high price for motorcycle parking.

Location good top security breakfast real good love the pool & hot tub with Beach access room big & clean front desk clerk very helpful & nice.

Stayed in May 2024

Dirty. Tumbleweed sized dust bunnies under the bed.

Location

Stayed in May 2024

Resort fee was not mentioned in booking.

Breakfast was good. Enjoyed omelette line.

Stayed in May 2024

What I do not like is how the word play is listed on your booking as if you're getting a Condo only to wind up wity a single room, so I think I got double dipped as far as the room with Taxes, etc. However, the actual Condo my son paid for to upgrade us was amazing. Room 1405....Anyway, all in all it was okay but I do think I got charged a little more than I should have.

Love the location.

Stayed in May 2024

That it was only one water park in the whole resort! 😔

I enjoyed the comfort and quiet feeling that I was at home. However my kids wished that there was a little more to do inside of the resort.

Stayed in May 2024

N/A

It was very beautiful and relaxing.

Stayed in March 2024

Only thing not enough towels and rags

I love the margate and Tony is so sweet.! I love the staff ! Won’t stay anywhere else

Stayed in March 2024

A small mistake that was made by charging me twice for the stay. One associate was gracious about it and worked to resolve the issue. Another associate was not so friendly and was a bit demeaning and condescending.

LOCATION. LOCATION. LOCATION.

Stayed in April 2024

Room smelled of cigarettes but house keeping corrected it.

Staff was amazing and very helpful. Pool areas were clean. Check in was quick and easy. Check out was fast. Overall experience was amazing.

Stayed in April 2024

NA

Everything

Stayed in March 2024

The condo was outdated and needs to be modernized. It looks like they are in the process of updating.

The location and facilities were great. The entrance was very modern and the staff was pleasant.

Stayed in April 2024

The washing machine Rocking bad was not able to wash clothes luckily unit wasn’t a extended stay but everything was good

Very nice in a great location

Stayed in April 2024

Housekeeping left some of the precious guests belongings behind, there were stains on the decorative pillows. It wasn’t so much that we wanted to change rooms, but we did let the front desk know.

I liked the location and the lake view w/ the screened in porch. The rooms and bathrooms were a great size.

Stayed in April 2024

The pillows on the bed were too small. There was a lot of noise in the surrounding rooms.

It was clean and it was in a great location.

Stayed in March 2024

1. Adjoining door-light showing through bottom and had to put a towel. 2. Coffee machine was partially broken-had to hold down the top for it to work. 3. Bathroom faucet slightly leaking. I notified the front desk about these issues.

Location and main hotel and grounds.

Stayed in March 2024

Well. We called between 8-830 to request a late check out. The gentleman on the phone said we were good until 1230. We were relaxing after attending breakfast at the main hotel and our door was opened by housekeeping. They said we were to be out at 11 and there was no record of our late checkout. Our family that booked the suite next door did the same thing, after us. I'm guessing because the units were the same number, but ours had an A after it, maybe there was a miscommunication. In any event, the supervisor was very rude and she implied that we were staying late without following the procedures. She even asked if we were planning to stay until 1230, which was our intention, but we did not appreciate the tone she took with us. I moved my son and our belongings to our friend's suite and my husband and I went straight to reception. When checked, our request for the late check out was immediately located, she apologized for the inconvenience. It's a shame it happened this way because we were really enjoying the stay and was considering paying for another day, even though we couldn't stay the whole night. Our resort fee was credited, and even though it was appreciated, it deflated our relax time before we were scheduled to depart. Also the coffee maker in our room did not work. (Big coffee drinker)

My friend and her family were a group of 5 and we were a group of 3. We reserved separately. However, the staff were very helpful in making sure we were on the same floor and our rooms were right next to each other. Even an added bonus, their suite and our room were connected!!!! This made the short vacation so much easier as the kids were able to come and go from one space to the other and we felt like we were all in the same unit. When we reserve again, we will be asking for the same set up each time and hope to be back very soon.

Stayed in March 2024

No ice bucket in the room. A lot of dust on top of the head board and the refrigerator didn’t get really cold

The location was great

Stayed in March 2024

Trouble with all the separate remotes and getting them to work

large condo with good ammenities

Stayed in March 2024

Staff was not very interactive, it took forever for us to get towels and bath cloths, we had to ask multiple times. Towels and bath cloths were finally placed in our room once we left the facility with our personal items left in room.

The location and hotel views

Stayed in January 2024

n/a

The room was comfortable and had a beautiful view. The location was great!

Stayed in November 2023