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Reviews of Best Western the Inn at the Fairgrounds 3 stars

670 State Fair Boulevard, Syracuse, NY 13209, United States

#13 of 15 hotels in Syracuse

Guests' Choice

Review score

Based on 439 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    7.9

  • Facilities

    7.3

  • Staff

    7.3

  • Value for money

    7.3

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 30 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately one bathroom door on our 2 rooms would not close. Shower heads very very powerful causing water to spray out of the showers on the bathroom floor in both rooms.

    Comfortable beds. Good breakfast.

    Stayed in June 2024

  • Reviewed: 30 June 2024

    8.0
    Good value and location for attending concert at the fairgrounds amphitheatre.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    strong scent of cleaning products in room upon arrival.

    very good breakfast included, free wifi and parking. Walking proximity to Fairgrounds amphitheatre.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    6.0
    Staff friendly and nice, clean and nice rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Knowing all the fees ahead of time.

    I was a little surprised that I put in a request for early arrival and was not notified that if we arrived early there was a $30 early arrival check-in fee which we checked in at 1245pm and regular check-in was 1500. Also, held an additional $100 on my card until we checked out there is no mention of that anywhere I think it would have been important to know ahead of time that there would be additional monies held. Staff was friendly, rooms were very clean.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Good and quiet place for a stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The washrooms need a renovation.

    The Hotel serves its purpose of stay. Nothing fancy. The property is old, so you can expect how the old washrooms and carpets would be. The breakfast is good and works well for a family. Parking is ample and free.

    Stayed in May 2024

  • Reviewed: 10 June 2024

    6.0
    Decent, price could be lower
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The shower had a large crack on the floor and it leaked onto the floor of the bathroom. The sink was also leaking from underneath.

    Check in was easy, bed was clean and comfortable!

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was cleaned with very strong smelling chemicals. It got better with the fan on high. I went out for two hours for it to clear. My second stay 4 days later was excellent. No strong chemicals.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    8.0
    Concert Stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Staff wasn’t very friendly

    Location was perfect for our event

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Excellent location.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    .

    We were in town for a concert and the hotel was easy walking (20 min) to the amphitheater gates. Very convenient!

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The beds were uncomfortable hard. Breakfast was not good.

    It was clean. And offered breakfast

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The desk lady provided a few basic breakfast items at 4 am. Very nice gesture! The shuttle to the airport was adequate.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    Overall good experience
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Hallway carpet (2nd floor) had a musty smell (most likely from whatever carpet cleaner is used); pillows way to small, recommend going back to standard size pillows; assume with the large bottles of shampoo/conditioner/body soap and hand soap there should also be a large bottle of body lotion but there was none in room (unless there isn't any which in that case there should be).

    Hotel super close to the fairgrounds; room was neat and clean; nice upgrade to the large bottles of shampoo/conditioner/body soap in shower and hand soap by sink; quiet location; close to elevator; breakfast room was very clean (big plus) and coffee was excellent!

    Stayed in May 2024

  • Reviewed: 28 April 2024

    8.0
    Decent 1 night stay with essentials we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very underwhelming. Individual jelly packets were very old and inedible: they were almost solidified into a gummy inside.

    The property is very clean. Although, it is right next to the highway, we were not bothered by traffic noise at night. We were less than a mile from the Fairgrounds.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    6.0
    Great facility in a fantastic location that just needs a little bit of help in the customer service areas.
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They were very few staff. In one case, I’m almost certain I woke somebody up when I rang the bell at the front desk for assistance as they came out from around the back of the desk Breakfast was not stocked well, and no one was around to notify. Front desk staff were not at the desk at any time I came in or out of the hotel which caused security concerns for me as a solo female traveler. I was not asked to provide any proof of ID when I checked in. Lastly although I understand it is a personal preference, I thought the beds were uncomfortable.

    The facility was fresh and clean, and had everything I needed. I chose it because of the location to the New York State Fairgrounds, which was perfect. It was also very close to everything in the area.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Enjoy the stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was lacking. Eggs were frozen. Juice machine had 4 but only did one.

    Nice clean room and up to date.

    Stayed in March 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Communal microwave situated right next to the restaurant. Is that met as a message? Come on it's 2024. Not many room comes without the basic bar fridge, microwave and coffee maker. Get with the program... Staff should also grow a little smile...

    Clean

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The facility was fully booked but didn't seem to be staffed adequately. The coffee maker wasn't working in the morning. Also the automatic door openers were not all working.

    It's convenient and easy to get to. There's a good restaurant on premises, although it was fully booked on Total Eclipse Day. Generally the rates are good compared to similar facilities.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Efficient , good value today , and the adjacent restaurant is great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Old

    The adjoining restaurant/bar

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathroom & bathmat not clean. Shampoo & soap in shower empty.

    Location. Breakfast. Bed.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They billed me out of sequence. The bathtub faucet was leaking quite bad. The breakfast was poor, milk was sour, the sausage looked pale with no color. Also, had an off taste.

    Clean.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    6.0
    Pleasant
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine didn’t work at breakfast, milk was spoiled. Staff were not very friendly.

    Rooms were very clean and spacious.

    Stayed in February 2024

  • Reviewed: 3 January 2024

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Just an average old hotel. AC Unit kept going on and off very loudly during the night. The bathtub did not fill up/keep the water.

    Conveniently close to turnpike, price was good. Spacious room. Very small but function fitness room. Breakfast was ok, really nothing special but started very early which is convenient too.

    Stayed in January 2024

  • Reviewed: 30 December 2023

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was average.

    Friendly staff and clean place. Room was spacious and comfortable. Location not right in the center, but still convenient.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    6.0
    It was a quiet comfortable stay. Perfect for travellers who don't want to spend too much.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    took us a while to figure out the heating system. it was old. Eventually we got it.

    The beds were comfortable.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The heater in our room kept going off and on all night which was a problem because it was so loud. Had a restless night because of it.

    The breakfast was very good.

    Stayed in November 2023

Showing 1 – 25

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