6025 Jefferson Drive, Independence, OH 44131, United States
#7 of 14 hotels in Independence
Guests' ChoiceBased on 842 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.5
Facilities
7.7
Staff
8.2
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 16 June 2024
Elizabeth
United StatesThe room smelled strongly of cooked fish so we needed to go buy air fresheners to try to reduce the smell. All vending machines were out of order.
The suite we had suited our trip perfectly for 5 people. Great location for our activities in that area.
Stayed in June 2024
Reviewed: 15 June 2024
Zulma
Puerto RicoThe first few days our floor smelled like someone was smoking. We reported several times and about two nights before we left they cleaned the floor.
The room is big and spacious. It has a good location.
Stayed in June 2024
Reviewed: 15 June 2024
Jesse
United StatesThey didn't have keys when checked in
Stayed in June 2024
Reviewed: 15 June 2024
Patrice
United StatesAll of the vending machines were out of order. Couldn't purchase any thing to drink. Not good when you're thirsty late in the evening.
Nice staff and clean hotel.
Stayed in June 2024
Reviewed: 7 June 2024
Lux
United StatesBreakfast, vending machines were cash and one took my money and didn't work. No coffee maker in the room.
Comfortable beds, nice shower, clean
Stayed in June 2024
Reviewed: 7 June 2024
Kristen
United StatesTowels had shredded ends and breakfast was only grab and go muffins or granola bars.
Room was very clean and comfortable. Staff was extremely helpful and friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Andriana
United StatesTv wasn’t a smart tv couldn’t log into YouTube or nothing
Was very clean
Stayed in May 2024
Reviewed: 24 May 2024
Feeback
United StatesCharged $108 security deposit that was never mentioned during the reservation process.
Very friendly staff.
Stayed in May 2024
Reviewed: 17 May 2024
Corey
United StatesThe hotel overall needed to be cleaned, the weight room was basic and the grab-n-go breakfast was terrible!
The room was nice and a good size, the location of the hotel was in a convenient place.
Stayed in May 2024
Reviewed: 16 May 2024
Gloria
United StatesIt had a swimming pool although it wasn’t open yet
Stayed in May 2024
Reviewed: 15 May 2024
Snow
United StatesThe breakfast wasn’t fast and hot breakfast it was cereal bars and stuff
The spacing
Stayed in May 2024
Reviewed: 13 May 2024
Marvin
United StatesBreakfast was below average.
Spacious room, full size fridge
Stayed in May 2024
Reviewed: 9 May 2024
Angelique
United StatesBeds can be bigger. Pool water can be ALOT warmer than what it was! Extremely cold & many others complained about the temperature. I ended up driving 29 minutes away from the hotel to Strongsville Rec Center paying an extra $30 for my kids to enjoy the water. Not a big breakfast variety. Fresh fruit, oatmeal & muffins nothing extravagant.
Me & my 3 kids loved the location& spacious rooms
Stayed in May 2024
Reviewed: 7 May 2024
Kimberly
United StatesI booked a room with a pull out couch and then was told that booking through a third party meant the room type wasn’t guaranteed. There was no other rooms available so I was stuck.
Stayed in April 2024
Reviewed: 30 April 2024
Bubbles81
United StatesPool was closed for maintenance, Breakfast was, coffee, hot chocolate, boiled eggs, chocolate muffins, and oatmeal you had to make in a cup and eat with a fork...very sad. 😔
Nice location, clean, loved the kitchens in the room.
Stayed in April 2024
Reviewed: 24 April 2024
Samantha
United StatesI both times placed on the floor with a bunch of kids. The first time someone kicked the door the second time. They just screamed all night. That was just irritating me. You have to get up early.
Area
Stayed in April 2024
Reviewed: 21 April 2024
Shannon
United StatesThe hotel was fine but I didn't like the extra hundred dollars added when I booked it. The website needs to be more precise when booking a room so no surprises
Stayed in April 2024
Reviewed: 20 April 2024
Waterwash
United StatesVending machine prices, haven't got my deposit back
The room
Stayed in April 2024
Reviewed: 15 April 2024
Dianna
United StatesGrab and Go breakfast! Horrible, more like snacks. Ran out of food..
Location! Great area
Stayed in April 2024
Reviewed: 14 April 2024
Katherine
United StatesThe breakfast was very slim. Oatmeal, granola bars and yogurt.
All staff I encountered was very friendly.
Stayed in April 2024
Reviewed: 12 April 2024
Flo
United StatesBroken phone, broken exercise equipment. Gave away my rooms- I reserved a king room w pull out couch- needed two beds and was given a room with one bed. Night front desk person did nothing to resolve the problem and even lied about what he was doing . Told me he was looking for roll a way beds - came to find out the hotel doesn’t even have one. Said he would call the manager but left a message on the sales office line- that was closed at 11pm. I had to stay up until 2:30 in the morning trying to rectify the situation. Plus had to share a bed with my colleague because they gave away my rooms. When they finally resolved my problem the following morning my- and I was moved to the rooms I had reserved, I was told there were no more blankets for the pull out couch. I had to be cold while sleeping . It was 30-40 degrees in Cleveland at the time. Oh! And the night worker - Alex- was high every night. We stayed 5 nights and every night we saw him there was an overwhelming smell of marijuana.
Sunni, front desk person was awesome! Fixed my problem- since they had given away my rooms, even though I called to check that they would be available
Stayed in April 2024
Reviewed: 12 April 2024
Jordan
United StatesIt was extremely expensive for what it was, admittedly this was during the solar eclipse, but still the price was outrageous. The hotel staff were average - the front desk has loud music playing when I checked in and I couldn’t hear the front desk attendant, I asked him to turn it down or speak a little louder and he refused
Clean, spacious rooms, comfortable
Stayed in April 2024
Reviewed: 6 April 2024
Curtis
United StatesStaff could definitely be more educated on what's going on with the hotel. I was essentially charged twice for my one night stay because it was never explained to me that a security deposit was actually charged to my account as apposed to just held until we checked out. And now I have to wait 7-10 businesstays to get my money back which I think is ridiculous. And they actually end up charging the wrong hard for the room. The bed was hard as a rock. The breakfast was pretty pathetic. The luggage carts were never around. And when I asked staff where they were they basically just shrugged their shoulders and said I don't know.
The cleanliness of the hotel was really good. Most of the staff I encountered was good.
Stayed in April 2024
Reviewed: 2 April 2024
Monecka
United StatesFloors was dirty smell like a dog
My room toilet had blood on the seat underneath
Stayed in March 2024
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