222 South Caldwell Street, Charlotte, NC 28202, United States
#66 of 185 hotels in Charlotte
Guests' ChoiceBased on 858 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 15 June 2024
Diana
United KingdomBroken lift, plastic cutlery during weekend, no bacon at breakfast
Comfortable room
Stayed in May 2024
Reviewed: 2 June 2024
Silviu
United StatesSmelly-Old fashioned rooms
I like the location and the view from the room very much
Stayed in June 2024
Reviewed: 26 May 2024
Jonah
United StatesBooking on 10 th floor Only 1 elevator I didn’t care for the mattress
Very clean Staff was great
Stayed in May 2024
Reviewed: 23 May 2024
Britiney
United StatesBroken Elevator .
Location .
Stayed in May 2024
Reviewed: 23 May 2024
Matthew
United StatesParking
Convenient location for a concert
Stayed in March 2024
Reviewed: 22 May 2024
Ricky
United StatesThe only option for parking was valet and they obviously didn't lock my doors because the morning they brought the car around when I went to get in it had been broken into and my stuff thrown all around my car. With only having that option to park my car should have been looked after better and made sure it was locked correctly.
The hotel itself was nice and clean the room was clean and bed comfortable
Stayed in May 2024
Reviewed: 20 May 2024
Rebecca
United StatesThe only thing that was not ideal is the fact that only one of the Hyatt elevators were working so it was a lot of waiting. But i know thats not necessarily something they can control.
Overall everything was really great. The staff was super friendly. Check in and out went very smoothly.
Stayed in May 2024
Reviewed: 19 May 2024
Kara
United StatesOnly one working elevator and with most of the sold out concert at the spectrum center it was such a hassle using the elevator. Everyone trying to squeeze in and out made me not want to venture to the rooftop to check out what else the hotel had to offer.
I liked how close it was to the Spectrum Center. Breakfast was included
Stayed in May 2024
Reviewed: 7 May 2024
Jaime
United StatesThe second elevators being down so travel time between floors was long
Great Staff, easy location
Stayed in May 2024
Reviewed: 30 April 2024
Francis
IrelandLack of fruit for breakfast, Lifts no working
Staff were superb
Stayed in April 2024
Reviewed: 29 April 2024
Robert
United StatesThey only had one functioning elevator that gave access to guest rooms. There was excessive wait time for the elevator due to it going all the way to the ground floor each time between pickups.
The location and staff were amazing. The view from the hotel lobby can’t be beat.
Stayed in April 2024
Reviewed: 22 April 2024
Deharo-alvarado
United StatesNo free parking, only one elevator in use, valet understaffed. Took 20 minutes to get our car.
Location
Stayed in April 2024
Reviewed: 22 April 2024
Elaine
United StatesValet parking was only option. When car was delivered, one tire was flat.
Breakfast was good, employees were helpful
Stayed in April 2024
Reviewed: 22 April 2024
Erica
United StatesHospitality
Great Location and room was VERY VERY spacious.
Stayed in April 2024
Reviewed: 18 April 2024
Ariel
United StatesLocation. Very complicated to get to the entrance, almost like someone saw a building and was determined to stick a hotel there. Unfortunately one of the main elevators was broken when we first arrived and then the 2nd main elevator malfunctioned during our stay. Hotel staff had to have guests take the employee-only elevator to get to our respective rooms.
Dining options. The staff, especially valet were friendly, jovial, helpful and approachable. Very courteous. Room was spacious.
Stayed in April 2024
Reviewed: 15 April 2024
Johnson
United StatesElevators. When I checked in one was already down. Then both went down and we had to use the service elevator. The staff did the best they could with what they had.
Stayed in April 2024
Reviewed: 25 March 2024
Kathy
United StatesOnly 1 working elevator, house keeping took our bath mat and didn’t replace it and left no bathroom tissue
Location was great, the room was very nice
Stayed in March 2024
Reviewed: 11 March 2024
Perrin
United StatesI wish guests had an easier map of hotel.
The location is awesome.
Stayed in March 2024
Reviewed: 4 March 2024
Ryan
CanadaParking was absolutely ridiculous…38$ usd a night. We arent downtown manhattan here….unfortunate money grab working against the overall positive experience
Staff was excellent, nice rooms, great breakfast. Overall good experience
Stayed in March 2024
Reviewed: 1 February 2024
Jeremiah
United StatesThe fact that I was charged for parking for valet to misplace my keys, and I had to wait approximately 20 minutes to locate it. I felt it was done deliberately due to my interaction with one of the valet guys from the day prior. Since Im not certain I would not want someone to get reprimanded. My car was also parked outside of garage which too was weird. I felt bad for the morning shift valet guy who went above and beyond (panicking to find my car) working alone and assisting other customers too. This minor yet unforgettable experience will not keep me from returning if I’m in Charlotte again.
I think the location is at a very great spot. I also think the breakfast was fantastic. The clerk was very helpful.
Stayed in January 2024
Reviewed: 1 February 2024
Patriciagv
Bonaire St Eustatius and SabaWe loved our stay, the variety at breakfast, already being in the States for a week, it was nice to have some "normal" granola, fruit etc. Staff was really nice and welcoming. Room was gigantic, which was great, having a small child, so being in the room every night. Supermarkt around the corner. But also food at the hotel. Celebrated New Years in the hotel, was very nice!! Thank you
Stayed in January 2024
Reviewed: 28 January 2024
Nakia
United StatesThe shower head was broken!
Stayed in January 2024
Reviewed: 5 January 2024
Pierre
United StatesThe room set up
Stayed in January 2024
Reviewed: 5 January 2024
Jennifer
United StatesA bit outdated, not to comfiest of beds, not a great selection of snacks.
Location , big rooms
Stayed in January 2024
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