9100 Gulf Freeway, Houston, TX 77017, United States
#62 of 428 hotels in Houston
Guests' ChoiceBased on 299 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.8
Staff
8.9
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 17 March 2022
Shirley
United StatesEverything was great.
Shuttle was good. Restaurant was great and prices great. Very nice hotel.
Stayed in February 2022
Reviewed: 14 March 2022
Felix
United StatesIt is difficult to differentiate between areas were you can just seat, relax and enjoy the view from those reserved for the restaurant use (they will not let you consume anything that you did not purchase there). While at the restaurant, one of the waitresses served us wine on a glass that was cracked on two places, but they changed us the glass and topped it off with new wine. When checking the indoor pool, there was a spider walking around it like she owned the place…
It is a beautiful hotel. It had everything you could possibly need so you don’t have to leave the hotel for anything, and at a reasonable price!
Stayed in March 2022
Reviewed: 28 December 2021
Gutierrez
United Statesnot enough staff
it was very clean
Stayed in December 2021
Reviewed: 29 November 2021
Boi
United StatesI saw a roach in my room
the pool was open all day
Stayed in November 2021
Reviewed: 27 November 2021
Deidre
United StatesI didn't get to have breakfast because I had to be at the airport by 6am. I think breakfast should be served earlier for travelers who have to leave early.
I liked the way the rooms are arranged. Its safer than the normal long hallway corridors most hotels have. I loved the open floor plan and visual you have when going from your room to the lobby.
Stayed in October 2021
Reviewed: 4 November 2021
Quinterra
United Statesit was amazing 😍 everything amazing
Stayed in October 2021
Reviewed: 1 November 2021
Elizabeth
United StatesExcellent staff, friendly. Very helpfulin shuttle driver, Aziz! Great hotel!
Stayed in November 2021
Reviewed: 22 October 2021
Joshua
United StatesNot enough handicap parking available
The rooms were clean and spacious
Stayed in October 2021
Reviewed: 11 October 2021
Mchargois
United StatesRestroom can use more then just two Towels each...
The hotel was nice and clean and the front desk was nice and helpful
Stayed in October 2021
Reviewed: 30 September 2021
Patrice
United StatesI didn’t get to eat
Stayed in September 2021
Reviewed: 30 September 2021
Arie
United StatesN/a
Everyone everything
Stayed in September 2021
Reviewed: 16 September 2024
Britney
United StatesThe Nigerian man was very rude to the BLACK kids he scream in their face saying he would put them out and give money back because they ran to each other to greet each other because a friend was entering the lobby.. when He said what he said they said yes sir and he actually ran towards them I recorded my stay with the other kids (not black) running in lobby and not once did he say anything to them I'm very upset Because my kids were very Sad because they really didn't do anything wrong
The place was awesome
Stayed in September 2024
Reviewed: 30 August 2024
Oliver
United StatesDon't trust customer service, they don't deliver what they promise.
Stayed in August 2024
Reviewed: 23 August 2024
Ricardo
United StatesThe tv stopped working two hours into my stay. Did not work the rest of the time I was there.
Cleanliness. Staff.
Stayed in July 2024
Reviewed: 12 July 2024
Josh
United StatesThe hotel didn't have power for three days
I didn't eat breakfast
Stayed in July 2024
Reviewed: 1 July 2024
Happymel
United StatesWas not informed I would be charged for parking when checking in. Echo from other guest outside at late hours.
Size of the room
Stayed in June 2024
Reviewed: 17 June 2024
Carmesia
United StatesI booked a room for double beds did not receive double beds
Stayed in June 2024
Reviewed: 17 June 2024
Omar
United StatesIdk
Idk
Stayed in June 2024
Reviewed: 20 May 2024
Naila
United StatesThe freezing, ice-cold pool. I couldn't stay in past my ankles. Brrrrr. The indoor pool was my main reason for choosing Marriott.
It was neat but dusty.
Stayed in May 2024
Reviewed: 13 May 2024
Tv
United StatesThe staff was very rude! Rushing! Didn’t even tell me how much my card was being charged!
Stayed in May 2024
Reviewed: 7 April 2024
Mercy
United KingdomIt is not secured. The hotel appears to be a community hub if some kind. People came and go as they please. No restriction. You only have exclusive access to your room but everywhere else in the building could be accessed by everyone regardless with no questions asked. The building comes to life with noise and whittles, young male everywhere with hoodie. It was scary for me. I wouldn't stay there alone and would not be going back there.
Breakfast was scrambled egg, bacon, sausages, porridge and melon fruit. It is the same every day and there is not enough varieties. We could not eat the same for 7 days straight. We went out of the hotel for breakfast else where on 3 occasions. It appears as though the tea and coffee were been horded. These were removed long before the breakfast ends, 10am. Location is great at it is close to Hobby airport.
Stayed in April 2024
Reviewed: 15 March 2024
Constance
United StatesWhen you book through a third party, you don't find out that the complementary breakfast is NOT complimentary unless you are a rewards member, or you PAY extra ... which isn't really complimentary, is it? In addition, we flew in, so we had NO transportation to "local" restaurants, so you were forced to dine in their over-priced restaurant. It wasn't until the last day that the manager let us know a breakfast menu was available. This is important because my husband and I do not eat enough for a $16 breakfast buffet. This is grossly unfair, especially to those traveling with children, or on a budget. We chose not to eat very much during our stay.
This property is absolutely fabuloous! It was clean, beautiful, and the staff was attentive each time we interacted.
Stayed in February 2024
Reviewed: 12 February 2024
Ayanna
United States$100 deposit fee that was not told to me before hand. When we left, we came back to the sheets being changed to bloody sheets that wasn’t ours. The walls are thin so you can hear when your neighbors open and close their door.
Room was spacious and comfortable. Friendly and nice staff.
Stayed in February 2024
Reviewed: 9 February 2024
Smith
United StatesRoom smelled a little musty.
Good atmosphere.
Stayed in February 2024
Reviewed: 5 February 2024
Michael
United StatesThe shuttle driver taking us to the airport was very gruff and in my opinion rude. We were a family of 6 and he made our 3 young boys get off the shuttle, then right back on again for no apparent reason. I let him know that I considered him very rude. He tried to apologize when dropping us off at the airport, but I still did not appreciate his attitude toward us.
We did not have breakfast. When I booked I thought they had complimentary continental breakfast but that wasn't the case.
Stayed in February 2024
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