2424 W.Sam Houston Pkwy, Westchase, Houston, TX 77042, United States
#392 of 433 hotels in Houston
Guests' ChoiceBased on 62 hotel reviews
5.6Cleanliness
6.4
Comfort
6.3
Location
7.1
Facilities
6.1
Staff
7.1
Value for money
6.3
Free WiFi
6.7
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Showing 1 – 25
Reviewed: 7 May 2024
Yolanda
United StatesN/A
Family oriented
Stayed in May 2024
Reviewed: 3 October 2022
Leslie
United StatesI didn’t have a phone in my room and some of the lights in the room didn’t work.
The location was great. The lady at the desk was friendly and helpful.
Stayed in September 2022
Reviewed: 27 June 2022
Charise
United StatesNot very clean
Stayed in May 2022
Reviewed: 11 October 2021
Spence
United StatesYou definitely don't feel safe, people walking around outside all hours of the night, people sitting in vehicles watching people. As soon as we got to our rooms we saw one roach in one of the bathrooms alive, the pull-out couch bed doesn't have a sheet and the mattress is nasty, we had 2 rooms both rooms were the same situation. I wouldn't count on being able to use it. The Wifi is absolutely horrible, we couldn't connect any of our devices to it after successfully signing in so we ended up just using hotspot.
Night Staff was really nice, I liked having access to the full kitchen although this visit we didn't use it. The location is nice, easy access to the beltway.
Stayed in October 2021
Reviewed: 16 August 2021
Bashir
United StatesStinks and Roaches
Price
Stayed in August 2021
Reviewed: 24 May 2024
Lucas
SpainMy reservation was not held by the place, and I was told that upon arrival to the hotel, so I had to go to a different place. Personnel was very disrespectful, unhelping and confrontational. On top of that, they charged me for the no-show! Terrible experience. Will never, ever book with them again.
N/A
Stayed in May 2024
Reviewed: 20 May 2024
Sarina
United StatesCustomer service Sandy, EVERYTHING
Nothing
Stayed in May 2024
Reviewed: 29 April 2024
Hudson
United StatesGuys hanging around property and lobby selling drugs we saw someone get killed and staff and police covered it up
First few days staff was friendly
Stayed in April 2024
Reviewed: 28 April 2024
Hudson
United StatesEveryone hanging in lobby guys selling drugs and hanging all in parking lot and lobby staff keeping up confusing and gossip and the roaches we watch someone get killed the staff and police covered it up
Nothing first few days staff was friendly
Stayed in April 2024
Reviewed: 13 April 2024
Hudson
United StatesThey are rude people selling drugs hanging out all night around hotel in lobby someone got killed there they covered it up lied about it
Nothing
Stayed in April 2024
Reviewed: 15 January 2024
Deidre
United StatesOther clientele. Smelled of marijuana, lots of shady looking characters, back door propped open. Elevator not working. Staff called Friday am to confirm we were still coming but failed to inform us the elevator was not working. Upon arrival late in the evening they offered us to stay elsewhere but it was too late to find another hotel.
Location
Stayed in January 2024
Reviewed: 16 September 2023
Momo1640
AlgeriaNasty location ! To demolish
The staff
Stayed in September 2023
Reviewed: 25 August 2023
Sheridan
USAStaff
Notthing
Stayed in August 2023
Reviewed: 21 August 2023
Olumuyiwa
NigeriaVery pungent smell of tobacco hits you as you enter the lobby and throughout the hotel lobby into the rooms. I found roaches walking all over the room. The room facilities are a bit dated.
Good location
Stayed in August 2023
Reviewed: 18 July 2023
Amber
United Statesit wasn’t clean
area
Stayed in June 2023
Reviewed: 29 May 2023
Destenee
United Statesuncleanliness
Stayed in May 2023
Reviewed: 3 January 2023
Mark
United Stateseverything was bad at this location the room was under renovation and the front desk agent said she didn't know that the room was under renovation so we had to find a another hotel somewhere in Katy Texas which I didn't not wanted to go but me and my was very tried so it was not the I deal vacation we were looking for the new years holiday I will never book a room at extended stay hotel the hotel was horrible
Nothing
Stayed in January 2023
Reviewed: 12 October 2022
Subash
United StatesAt check-in they wanted cash as the internet was down. The elevator broke down and took one day to fix it. The room was smelly. Some staff were rude.
Nothing
Stayed in October 2022
Reviewed: 10 October 2022
Geniece
United StatesI was great no complaints
Everything
Stayed in October 2022
Reviewed: 21 September 2022
Taylor
United StatesIt was totally terrible I would never go back to that extended stay ever again
Well I got to the location the manager had a very disrespectful attitude and when I got to my room I had left to come back from work they stole my property out of my room so clothing and cleaning products and I asked to get my money back they refuse to give me my money back.
Stayed in August 2022
Reviewed: 19 July 2022
Kiandra
United StatesRoaches in my room. Someone was banging on my door trying to twist my door knob I called to the office she told me to just tell them to go away.
I checked out earlier on Saturday I need my refund they had roaches
Stayed in July 2022
Reviewed: 8 July 2022
Harvey
United StatesHousekeeper
No breakfast. Clientele poor
Stayed in July 2022
Reviewed: 6 June 2022
Baptiste
United StatesNot so clean rooms
Very nice people
Stayed in June 2022
Reviewed: 19 May 2022
Robin
United Stateshas roaches, front desk staff African lady very very rude and un caring.
location and full kitchen
Stayed in April 2022
Showing 1 – 25
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