10961 W. Broad Street, Short Pump, VA 23060, United States
#4 of 4 hotels in Short Pump
Guests' ChoiceBased on 522 hotel reviews
5.7Cleanliness
6.2
Comfort
6.2
Location
7.8
Facilities
6.0
Staff
7.4
Value for money
6.4
Free WiFi
6.7
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End of dialog contentReviewed: 10 October 2024
Mrs
United StatesI had to be moved to another room because the AC wasn't working. When we were moved to the other room we had a little problem with bugs (flying and crawling). There was a dead spider on the lampshade. The outlet covers were broken, the remote control was coming apart and I had to push the sides together for it to work right. We were placed on the bottom floor which I wasn't comfortable with because this hotel had problems with mice and snakes. I think this hotel is checked off our list. Sad because if it wasn't for the issues I would definitely go back.
I like the location, the bed was actually comfortable. The one employee that I saw when I was there was nice and he tried to fix an issue that we had with the room.
Stayed in October 2024
Reviewed: 23 September 2024
D
United StatesThe shower head didn’t release water properly
N/A
Stayed in September 2024
Reviewed: 9 September 2024
Eric
United StatesThe late night noise in the parking lot, the constant clinking of beer bottles, and the stench of marijuana smoke. I even was horrified to have marijuana smoke come through the closed door and stink up my entire room.
There was no breakfast. The room was fantastic.
Stayed in September 2024
Reviewed: 4 August 2024
Tarah
United StatesRoom was dirty. Did not feel safe at night there. No security.
Location to work
Stayed in June 2024
Reviewed: 24 June 2024
Meta
United StatesI do not like the guy that checks us in. It was a reservation took about 20mins to check in. I swear he gave me the worse room. It was nasty
The location
Stayed in June 2024
Reviewed: 4 June 2024
Birchfield
United StatesHeard couples fighting in parking lot both nights i stayed.
Decent place, good price.
Stayed in May 2024
Reviewed: 30 April 2024
Jamie
United StatesThe cable has not worked in five days
Stayed in April 2024
Reviewed: 29 March 2024
Reginald
United StatesIt was very drafty and the tub in the bathroom was not clean.
The location was fine.
Stayed in March 2024
Reviewed: 14 December 2023
Clivella
United StatesThe bathroom had some rusty bars and the cabinets were peeling a bit. Trash in our bathroom had not been empty but we didn't know until after we checked in because it was in a cabinet
It was in a great area to get food or shop
Stayed in December 2023
Reviewed: 15 November 2023
Sabrina
United StatesThe room had a bad smell in it
The area it was in
Stayed in November 2023
Reviewed: 8 October 2023
Misty
United StatesI arrived around 12:30 for check in I booked 2 rooms. After carrying everything up and getting settled in One of my rooms was cock roach invested floors, tub and cabinets were nasty dirty I went back down and had to ask for another room so at 1:30am I was packing up and moving rooms. The next room they gave me was clean but missing cabinet doors and the fridge was put in opposite so it was hard to get the doors open to put things in and out. They said breakfast bars and coffee would be available till 9:30 I went down at 9 and they were already taking things up, which I don’t understand because it was just granola bars, oatmeal and coffee.
The location was good and staff was friendly
Stayed in October 2023
Reviewed: 28 August 2023
Kirk
United StatesI tried to check in around 5, waited 30 minutes, dining the service bell, calling the office, nobody showed up. Went to play my gig and when I returned later that evening it took 20 minutes before someone finally came to the front desk so I could check in, As I was gathering things in the morning a man knocked On my door asking if I was ready to check out at 9 o’clock, I told him I would be checking out at 11. He continued to stand around and knock on the door, even opening it telling me that I do not have a late check out. When I ask what time check out was he said 11 so I replied that’s when I will be checking out. He knocked a couple more times saying that I do not have a late check out and then finally left. Their customer service leaves a lot to be desired
Good location Decent rooms
Stayed in August 2023
Reviewed: 26 August 2023
Kiva
United StatesThe stqff stole my blanket
The location was close to where I was visiting
Stayed in August 2023
Reviewed: 4 August 2023
Patricia
United StatesArea outside had trash and was ill kept. Very sparse accommodations.
Very sparse but adequate. Staff was great. Bed was comfortable.
Stayed in August 2023
Reviewed: 2 August 2023
Lisajoy
United StatesDirty groundskeeping, trashy in vestibules and steps smelled like urine. Ants in the room, sticky floors, and moldy shower curtains.
Located in a good area
Stayed in August 2023
Reviewed: 7 July 2023
Tracey
United StatesRoaches in the room was noticed
Location
Stayed in June 2023
Reviewed: 26 June 2023
Charles
United StatesBathroom sink and tub not clean. Hair in both Trash outside of room smelled of dead animal
Na
Stayed in June 2023
Reviewed: 18 June 2023
Bernard
United StatesSomeone banging on the door around 915 am looking for a lost girl. Then staff knocking on door around 950am talking at checkout and checkout is at 11am.
Room was nice.
Stayed in June 2023
Reviewed: 23 April 2023
Penny
United Statesthe mattress was so uncomfortable and had places that was on the frame
Stayed in April 2023
Reviewed: 16 April 2023
Anthony
United StatesNo hot water for showers
Clean and nice staff
Stayed in April 2023
Reviewed: 18 March 2023
Jasmine
United Statesthe bathroom and stairwells leading to the rm were unkept. the bathroom especially was scary, damaged and seemed unclean especially when paying $170.00 per night
the staff was nice and the main areas were in decent condition.
Stayed in March 2023
Reviewed: 15 March 2023
Kaity
United Statesthe bathroom was very dirty
it was place to sleep for the night on our move to Florida
Stayed in January 2023
Reviewed: 27 February 2023
Connie
United StatesWhile the bedding appeared clean, this room had not been cleaned well. I was shocked to find trash under the bed; eleven empty water bottles, a dirty wadded up diaper and other debris. The chairs had not been wiped down well. There was pink mold in the bathtub and the shower curtain liner was stained with mold. I know that mold is hard to wash out of a fabric liner, but stained liners should be bleached or replaced.
The price was right and it was a place to sleep. The staff was courteous in all our interactions. The bed was comfy and appeared clean. We slept well until people started talking outside our window at 4:30 a.m. This was not the hotel's fault, of course.
Stayed in February 2023
Reviewed: 27 February 2023
Horton
United Stateseverything
Stayed in February 2023
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