Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Virginia hotel reviews
  4. Short Pump hotel reviews
  5. Reviews of Extended Stay America Select Suites - Richmond - West End - I-64

Reviews of Extended Stay America Select Suites - Richmond - West End - I-64 2 stars

10961 W. Broad Street, Short Pump, VA 23060, United States

#4 of 4 hotels in Short Pump

Guests' Choice

Review score

Based on 522 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.2

  • Location

    7.8

  • Facilities

    6.0

  • Staff

    7.4

  • Value for money

    6.4

  • Free WiFi

    6.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 10 October 2024

    5.0
    My last time there
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had to be moved to another room because the AC wasn't working. When we were moved to the other room we had a little problem with bugs (flying and crawling). There was a dead spider on the lampshade. The outlet covers were broken, the remote control was coming apart and I had to push the sides together for it to work right. We were placed on the bottom floor which I wasn't comfortable with because this hotel had problems with mice and snakes. I think this hotel is checked off our list. Sad because if it wasn't for the issues I would definitely go back.

    I like the location, the bed was actually comfortable. The one employee that I saw when I was there was nice and he tried to fix an issue that we had with the room.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    6.0
    Okay
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower head didn’t release water properly

    N/A

    Stayed in September 2024

  • Reviewed: 9 September 2024

    6.0
    Great except for the drinking and the marijuana smoke.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The late night noise in the parking lot, the constant clinking of beer bottles, and the stench of marijuana smoke. I even was horrified to have marijuana smoke come through the closed door and stink up my entire room.

    There was no breakfast. The room was fantastic.

    Stayed in September 2024

  • Reviewed: 4 August 2024

    5.0
    Thankful I work nights and didn’t have to stay there all night.
    • Business trip
    • People with friends
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room was dirty. Did not feel safe at night there. No security.

    Location to work

    Stayed in June 2024

  • Reviewed: 24 June 2024

    6.0
    309 needs cleaning…
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I do not like the guy that checks us in. It was a reservation took about 20mins to check in. I swear he gave me the worse room. It was nasty

    The location

    Stayed in June 2024

  • Reviewed: 4 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Heard couples fighting in parking lot both nights i stayed.

    Decent place, good price.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The cable has not worked in five days

    Stayed in April 2024

  • Reviewed: 29 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was very drafty and the tub in the bathroom was not clean.

    The location was fine.

    Stayed in March 2024

  • Reviewed: 14 December 2023

    7.0
    Good
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had some rusty bars and the cabinets were peeling a bit. Trash in our bathroom had not been empty but we didn't know until after we checked in because it was in a cabinet

    It was in a great area to get food or shop

    Stayed in December 2023

  • Reviewed: 15 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had a bad smell in it

    The area it was in

    Stayed in November 2023

  • Reviewed: 8 October 2023

    5.0
    Don’t think I will be staying here again.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I arrived around 12:30 for check in I booked 2 rooms. After carrying everything up and getting settled in One of my rooms was cock roach invested floors, tub and cabinets were nasty dirty I went back down and had to ask for another room so at 1:30am I was packing up and moving rooms. The next room they gave me was clean but missing cabinet doors and the fridge was put in opposite so it was hard to get the doors open to put things in and out. They said breakfast bars and coffee would be available till 9:30 I went down at 9 and they were already taking things up, which I don’t understand because it was just granola bars, oatmeal and coffee.

    The location was good and staff was friendly

    Stayed in October 2023

  • Reviewed: 28 August 2023

    7.0
    Place was decent, good value for the money. But probably won’t stay there again due to the frustration with the staff.
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I tried to check in around 5, waited 30 minutes, dining the service bell, calling the office, nobody showed up. Went to play my gig and when I returned later that evening it took 20 minutes before someone finally came to the front desk so I could check in, As I was gathering things in the morning a man knocked On my door asking if I was ready to check out at 9 o’clock, I told him I would be checking out at 11. He continued to stand around and knock on the door, even opening it telling me that I do not have a late check out. When I ask what time check out was he said 11 so I replied that’s when I will be checking out. He knocked a couple more times saying that I do not have a late check out and then finally left. Their customer service leaves a lot to be desired

    Good location Decent rooms

    Stayed in August 2023

  • Reviewed: 26 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The stqff stole my blanket

    The location was close to where I was visiting

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Mostly Adequate
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Area outside had trash and was ill kept. Very sparse accommodations.

    Very sparse but adequate. Staff was great. Bed was comfortable.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    5.0
    Ok for one night
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty groundskeeping, trashy in vestibules and steps smelled like urine. Ants in the room, sticky floors, and moldy shower curtains.

    Located in a good area

    Stayed in August 2023

  • Reviewed: 7 July 2023

    6.0
    Spray your rooms monthly
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches in the room was noticed

    Location

    Stayed in June 2023

  • Reviewed: 26 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom sink and tub not clean. Hair in both Trash outside of room smelled of dead animal

    Na

    Stayed in June 2023

  • Reviewed: 18 June 2023

    5.0
    Overall is was relaxing.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Someone banging on the door around 915 am looking for a lost girl. Then staff knocking on door around 950am talking at checkout and checkout is at 11am.

    Room was nice.

    Stayed in June 2023

  • Reviewed: 23 April 2023

    7.0
    Good
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the mattress was so uncomfortable and had places that was on the frame

    Stayed in April 2023

  • Reviewed: 16 April 2023

    5.0
    Cold water showers again
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hot water for showers

    Clean and nice staff

    Stayed in April 2023

  • Reviewed: 18 March 2023

    5.0
    check the entire room before renting and get there early not to be stuck with the worse rm on the property.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bathroom and stairwells leading to the rm were unkept. the bathroom especially was scary, damaged and seemed unclean especially when paying $170.00 per night

    the staff was nice and the main areas were in decent condition.

    Stayed in March 2023

  • Reviewed: 15 March 2023

    5.0
    Passable
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the bathroom was very dirty

    it was place to sleep for the night on our move to Florida

    Stayed in January 2023

  • Reviewed: 27 February 2023

    5.0
    Overall, I would not recommend this facility, following our recent stay.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    While the bedding appeared clean, this room had not been cleaned well. I was shocked to find trash under the bed; eleven empty water bottles, a dirty wadded up diaper and other debris. The chairs had not been wiped down well. There was pink mold in the bathtub and the shower curtain liner was stained with mold. I know that mold is hard to wash out of a fabric liner, but stained liners should be bleached or replaced.

    The price was right and it was a place to sleep. The staff was courteous in all our interactions. The bed was comfy and appeared clean. We slept well until people started talking outside our window at 4:30 a.m. This was not the hotel's fault, of course.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    everything

    Stayed in February 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless