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  5. Reviews of Quality Inn & Suites Palm Island Indoor Waterpark

Reviews of Quality Inn & Suites Palm Island Indoor Waterpark 3 stars

8250 Park Road, Batavia, NY 14020, United States

#10 of 10 hotels in Batavia

Guests' Choice

Review score

Based on 352 hotel reviews

3.8

Score breakdown

  • Cleanliness

    4.5

  • Comfort

    4.8

  • Location

    6.7

  • Facilities

    4.2

  • Staff

    6.5

  • Value for money

    4.8

  • Free WiFi

    4.3

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Showing 1 – 25

  • Reviewed: 24 June 2024

    5.0
    Not worth the price
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled musty, stains on furniture, very outdated, AC didn't work well. Could not use water park because I didn't have children with me.

    Location

    Stayed in June 2024

  • Reviewed: 24 June 2024

    4.0
    Awful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was not clean. Found a vape in our room, stains on floor, on sheet and in bathroom. Bathroom ceiling was gross and didn’t feel comfortable enough to shower. Advertised free breakfast but it was nowhere to be found. Coffee has grounds in it and couldn’t be drank.

    Nothing

    Stayed in June 2024

  • Reviewed: 23 June 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty all around. Stains on my blankets. Doors didn't actually seem to lock even when you had them locked. The breakfast was not really all that good. Flies were in the donuts. The girls running the breakfast didn't even want to refill the milk so we could use it for our cereal.

    Great location to stores and food.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    3.0
    Unimpressed
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Worn out building broken dead bolt generally run down l

    Horrible coffee poor assortment of breakfast items mostly cheap junk food

    Stayed in June 2024

  • Reviewed: 27 May 2024

    4.0
    cheap
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was rather unclean, smelled a little weird, there was no coffee machine or ice bucket/ice machine.

    Free wifi, staff were nice

    Stayed in May 2024

  • Reviewed: 15 April 2024

    3.0
    The hotel doesn't offer any perks, no breakfast, gym, very poor accommodations. The hotel is very out dated, bed are
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is run down, needs a lot of work. The halls and rooms smell moldy, and like a wet dog. Everything is out dated in the rooms, the mattresses are awful, so was the pillows and bedding.

    The water park area was decent but could be better if they kept the area cleaner and the water warmer.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    3.0
    Never again!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The entire facility needs to be overhauled. It looks like it was once a conference center. It has a restaurant that is closed. The water park wasn’t open - there was no water in the pool. Breakfast was coffee, juice and Nutri-grain bars eaten in the lobby. All the furniture was beaten up. We were there for the eclipse, and when we got to totality, the parking lot lights came on, ruining the experience.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    4.0
    Had internet worked dependably, would not have had issues.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Need to have, consistent, dependable, strong Wi-Fi signal 24/7! Internet kept shutting off all different times during the entirety of my stay!

    Location for eclipse! was exceptional. Internet kept turning off! So many stragglers in lobby. No secured, locked doors of premises all day long!?

    Stayed in April 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Stayed in April 2024

  • Reviewed: 14 January 2024

    3.0
    I guess since we only spent 1 night it was ok
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night

    Beds were too small, had to get another room as first room lighting didn't work & fire / smoke alarm was broken and hanging off the wall

    Continental breakfast was nice ,apple juice tasted old grab & go items ok would've been nice to have a table to sit at & lids for coffee cups

    Stayed in January 2024

  • Reviewed: 13 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water park was closed the so called breakfast was strictly continental a lot of riff raft hanging around the price and review were both overated I won't stay there again

    Stayed in November 2023

  • Reviewed: 11 November 2023

    3.0
    The room was nice for the most part . Property needs some simple maintenance to make it better.
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    That there was 12 light bulbs out the hallway on my floor. The property is poorly maintained.

    The room was nice but had a few items that needed repaired

    Stayed in November 2023

  • Reviewed: 9 November 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was an issue with bugs in the room. Property righted the situation, but was disappointed that was a thing I had to deal with during my stay.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    5.0
    Needed to stay overnight while on the road. Would not stay there again.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    This place appears neglected.

    CLose to freway.

    Stayed in September 2023

  • Reviewed: 31 October 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool area had already closed. Could not sleep well because of finding roaches in the room.

    Easily found off the highway. Not too far from restaurants.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Closet door wouldn't close, lamp between the beds didn't work, safty latch on the door was broke off, security device on outside doors were not functioning, had one wash cloth for four people, killed roach in the bathroom. Was very noisy with kids running in the hallway.

    Needed a lot of maintenance. It was not clean enough. building was run down on the outside and in the room we stayed in. Could be nice if they maintained the building.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    3.0
    I had a good time with my family in a place where my family was not supposed to be.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old with cheaper maintenance, the carpet smells terrible in the whole hotel, and the bathtub is the worst one that I have ever seen in my life. This hotel needs a complete renovation.

    There is a lot of spot for parking.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    4.0
    Bad. Definitely not coming back
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty, coffee maker with old coffee, toilet not clean from previous occupants (pee on), W-fee wasn't working.

    Desk staff was nice

    Stayed in September 2023

  • Reviewed: 24 August 2023

    5.0
    Not impressed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The entire facility smelled stale, especially the room. The air conditioner and bathroom fans were so loud that we couldn’t use them. The continental breakfast consisted of granola bars and cereal.

    The beds were comfortable

    Stayed in August 2023

  • Reviewed: 22 August 2023

    4.0
    The facility has a great opportunity to be great it maintenance is kept and a bit more upkeep on cle
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room I stayed in had missing picture on wall, there was nail polish that had been spilled and not cleaned up properly....the bed cover had cig burn hole,, fridge had some mildew on the seal, the sink looked half washed. The water park wasn't open. Only open Friday to Sunday @3pm. The back door did not have secure access it was open to anyone. That is kind of concerning

    The price was decent. The adjoing rooms was nice. Made east for me n friends in room next door.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    3.0
    Disappointed room for sons birthday
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty, carpet coming up and tile coming off in the bathroom

    Dry place to sleep and free tv

    Stayed in August 2023

  • Reviewed: 14 August 2023

    4.0
    We were upgraded to a suite, which was terrible. There was only one wash cloth, no remote for the tv and no linen for th
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The place needs an overhaul. The ceiling tiles were falling in at the checkin desk and throughout the facility.

    It was a place to sleep other than in my car

    Stayed in August 2023

  • Reviewed: 8 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast… maybe fresh fruit or eggs

    Needs an update. My room had a surge protector right on the tv stand for the fridge, microwave, and it just wasn’t look good. Beds are small for two adults. Toilet runs all day and night unless you pull up on the broken handle.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    4.0
    Overpriced
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom wasn't the best. There was a panel missing with wires hanging in our bathroom. There was rust in the vents and while the sheets seemed like they were clean they had a few stains. For what I paid this was subpar. The dead fish in the parking lot that come from the pond was also off-putting. Overall, it was just very outdated for a Quality brand hotel.

    For one night at this location this hotel was fine, but I wouldn't stay longer than that. The staff checking in and out was nice. The lobby looked nice.

    Stayed in August 2023

Showing 1 – 25

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