10950 Laureate Drive, San Antonio, TX 78249, United States
#315 of 322 hotels in San Antonio
Guests' ChoiceBased on 209 hotel reviews
4.5Cleanliness
5.1
Comfort
5.3
Location
6.3
Facilities
4.9
Staff
6.3
Value for money
5.5
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 September 2024
Keith
United StatesRoaches
Ok
Stayed in September 2024
Reviewed: 16 August 2024
David
United StatesThe 1st impression, motel where bad things happen. Upon arrival for check in, immediately noticed 4 vehicles on property that appeared to have been parked on location for a lengthy period of time that had severe damage, appeared to be junked and abandoned, appeared to be in the middle of being repaired and/or on flat tire(s). Asked the clerk checking us in and was advised that some of those vehicles were in fact abandoned and they were waiting on a tow company to come and pick them up. The car being repaired (jacked up on blocks) had mechanical issues therefore it was allowed to be repaired on property. The car with a flat tire belonged to the clerk that checked us in who claims to "live" on property. This was the first impression upon our arrival. The room - showed that this room had not been renovated in quiet some time. The walls and ceiling were marked up, peeling paint, water stains. The kitchen area was okay at best. The kitchen cabinets were old and falling apart. The bathroom door was falling apart with the wood separating. The shower walls had a huge area were paint had peeled off. The carpet under the bed was filthy and showed that it had not been vacuumed (probably never). The top cover on the bed had stains and holes from cigarette burns. Upon entering the room, the stench of animal odor was very noticeable. In all, this motel should not be on Booking.Com or any other app that people use to find a hotel/motel.
Location only.
Stayed in August 2024
Reviewed: 6 August 2024
Peace
United StatesNeeds cleaning, saw coal roaches
Needs better cleaning and repaint
Stayed in August 2024
Reviewed: 5 August 2024
Amol
United StatesRooms are not upto the mark
Staff is good and understanding also breakfast is good everyday.
Stayed in August 2024
Reviewed: 28 July 2024
Angelo
United StatesOur Bathroom didn’t Flush . Someone came to try and fix it but wasn’t fixed . We were told to not flush toilet paper and it should be okay
Breakfast was Good , A lot of Options & Loved the Waffles . Office Management in the Morning Was Polite
Stayed in July 2024
Reviewed: 15 July 2024
Frederico
United StatesI didn’t like that my room wasn’t really cleaned. I used a towel and some Lysol wipes I had in my vehicle and they were black within a few wipes of surfaces. Contrary to belief I feel that if the establishment would actually take care of the things there and keep up with the cleaning they’d get more money. Also there’s roaches and a pack of foggers is like 20$ come on now .. and I’m not bashing anyone just saying what I noticed.
I really appreciated how attentive the employees were
Stayed in July 2024
Reviewed: 22 June 2024
Marcotte
United StatesThe room were big.
Big rooms
Stayed in June 2024
Reviewed: 31 March 2024
Marivel
United StatesFirst false advertising. They don't serve breakfast. That's the main reason I chose that place. 2nd. Filthy. Cigarette burns on linen. I bought my own cleaning supplies. The young housekeeper argued with me about the towel I used on my colored hair. She wanted to charge me for it having some light dye color. I went and bought myself colored towels at that. Bad thing they don't check rooms after clients check out.
The sofa was separate from the bedroom. It was very spacious. I was able to have dinner on table.
Stayed in March 2024
Reviewed: 19 March 2024
Misela
United StatesBroken windows, doors were different
Stayed in March 2024
Reviewed: 7 March 2024
Dee
United StatesThe bathtub has some damage to it.
The room was big enough.
Stayed in March 2024
Reviewed: 8 July 2023
Jimenez
United StatesFailed to provide continental breakfast, no ice machines dirty bathroom and dirty pool
Close to the interstate
Stayed in July 2023
Reviewed: 23 May 2023
Nicholas
United Statessmelled like smoke argued about service animal
not much
Stayed in May 2023
Reviewed: 17 April 2023
Raul
United StatesThe bathroom was so nasty.
Stayed in April 2023
Reviewed: 23 March 2023
Jessica
United StatesThe bed was to hard. The shower faucet was hard to maneuver, we couldn't get hot water. After the second day we started noticing cockroaches in are kitchen and table. Didn't want to cook no more. Walls were dirty they had stains all over the room. Sofa need to be changed.
It was a good value for are room, very spacious, has its own living room and kitchen space.
Stayed in March 2023
Reviewed: 14 March 2023
Anaiah
United Statesthe room had roaches & the bathroom fossils had no hot water until Maintanance person went to fix it😏
the pool
Stayed in March 2023
Reviewed: 2 January 2023
Kalpeshkumar
United Statesbreakfast not provided in morning
good rate
Stayed in January 2023
Reviewed: 15 October 2022
Angelica
United Statestoo much illegal situations going on
It was close to UTSA
Stayed in October 2022
Reviewed: 26 August 2022
Douglas
United StatesLaundry room closed at 9pm . No complimentary breakfast like it advertised.
Stayed in July 2022
Reviewed: 25 July 2022
Douglas
United StatesNo breakfast as it says there is. Laundry room is only open from 9 to 9. Can't wash clothes.
Room stayed cool.
Stayed in July 2022
Reviewed: 21 April 2022
Chan
United StatesI have stayed at hotels that were cheaper and had a nice stablishment. I had my baby with me and I didn't sleep at all because the door wouldn't close right and I feared for our safety.
The guy at the front desk was nice.
Stayed in April 2022
Reviewed: 4 April 2022
Alicia
United StatesI didn't like that the bed had stains everywhere i didn't like that my sofa looked like somebody peed and burnt and ashed all over it I didn't like how nasty the bathroom was. I had to clean it. I also didnt feel confortable walking around barefooted. would of been alot better if they maintained the rooms and properly better I wish I took pictures
I liked that I had a little kitchen I liked that I could smoke in my room. It was a nice size room
Stayed in April 2022
Reviewed: 7 March 2022
Hudrotony
United StatesIt was hard to find and the accomodations were outdated felt like I was in the 80's and people wandering around all night the room felt insecure.
The price was good but you get what you pay for.
Stayed in February 2022
Reviewed: 20 February 2022
Adrian
United StatesJust very damaged and old. The TV wasn't very compatible. The sheets had holes.
The location The price and the size
Stayed in February 2022
Reviewed: 14 February 2022
Elizabeth
United Statesthe flush took hours to fill up the bathtub had so many stains that I didn’t dare take a bath
not been taken care off.
Stayed in February 2022
Fortaleza, Brazil
Velikiy Novgorod, Russia
Stettler, Canada
Galeria, France
Kizilagac, Turkey
Lignano Sabbiadoro, Italy
Schonwald im Schwarzwald, Germany
Zadar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content