Can be a bit chaotic in the dining room for evening meal. WiFi in the duplex apartments is terrible but ok in public areas. Mexican for a-la-carte was pretty terrible experience and not up to par with the high standards of service set by the hotel. Be wary of people selling shopping excursions on the beach. They are not affiliated to the hotel even though they suggest that they are - that said one organized tour was very good.

Staff were fantastic. Amazing selection of international food for all meals most of which was fresh and well prepared. Pools, bars, cafe's and public areas were really fantastic [as you are basically getting the whole complex including the sister Starlight hotel] always well cleaned and never seemed crowded. Amazing choice pretty much 24/7!. Water park was great and again not too crowded. Resort is extremely well kept in general - congrats to the gardening team for a beautiful job. Duplex rooms are absolutely superb for a family of four - lots of space, well equipped and the kids even have their own bathroom! Evening entertainment programme very good in the amphitheater [though it would be really great if they banned smoking in the amphitheater at least for the shows - and that's from a smoker!]

Stayed in August 2024

Some small things: 1) Rooms: mosquito screens needs to attach firmly (room no.3408) 2) Waiters in the restaurant needs to be better trained in order to catch what guests may need at the table. 3) Beach: guests are trying to book sun beds from the evening by dropping own things on sun beds. The result: in the morning it doesn’t matter at what time you came to beach, best places are booked out. No wooden walkway and height difference at the second beach area right on a sand if you go left from the bridge. Because of that no way to reach there with baby carriage. 4)SPA: Shower area needs a lot of repair: out of four showers only one is working!! 5) We ordered taxi transfer to airport from the desk in the hotel. It was luxury minivan, but with a big but: aircon works good only for the driver, in a passanger area it was +36 degrees (!) all the way to the airport. The driver can‘t change the situation. We had a poor airflow of warm air only. So we were fried well when arrived to airport. This is spoiled impression about the stay a bit.

Everything was very good: 1) Territory of the hotel is huge, combo of two hotels and very green. A lot of places where to walk either with the family or for romantic walks. 2) Rooms: we did a stay again in family bungalow and a flat was quite big. 4) Food itself and organization of the meal process in the restaurant is better than in neighborhood hotel. Sorry Starlight! However views from the restaurant are better at Starlight :-))). 4) Beach: own clean beach with quite a number of sun beds, simple bar and the pier where you can jump to the sea. 5) Exceptional SPA complex at Starlight which you can visit from Sunrise.

Stayed in July 2024

Room cleaning and amenities lacked a bit and the beach was much filled with pebbles. Be sure to get a good pair of beach shoes before you delve into the water.

I would have given it 8 or even less if the facilities were just limited to Sunrise resort hotel but being able to avail everything at Starlight made it worth the price and even exceeded expectations. There are a plethora of restaurants to enjoy from and the entertainment (called as animation in Turkish) events were amazing!

Stayed in September 2023

No wifi available near the pools and on the beach

Big& Clean

Stayed in August 2023

Bathroom needs updating

Massive complex, lots of swimming pools restaurant’s, bars

Stayed in June 2023

I recommend to set up hotel shuttle to Airport or downtown

Everything was excellent, very good facilities with very good staff and comfortable and clean place

Stayed in August 2023

1. receptions guys do not speak English 2. i had trouble trying to speak in english to the staff in general from bartenders to house keeping 3. room was in garden house but was not very clean specially the floor. my kid feet looked totally black when he walked inside the room 4. i requested the room floor to be cleaned which they did but unfortunately it was not as expected so room in general was not clean 5. bathroom was not very clean 6. Towels not clean 7. bed was accepted but not as in a 5 starts hotel 8. food is repeated every day 9. timing of breakfast was from 7-9 which was not fare. i wished it would be extended to 10 10. staffshould learn to speak English rather than use Google translate 11. Airport taxi desk inside the hotel near the guest relation office also doest not speak english at all (they should at least know the basics) 12. I paid 65 euro for taxi transfer and when i came to ask for the taxi i saw that the amount wirtten beside my name is 60 euros only not 65 so i felt that i got manipulated !!! 13. guest relation girls were very very super helpful and they were speaking english very good which i liked. 14. When i checked out the hotel theyasked for extra charge for laundry (iron/ pressing) which i expected but as per the paper i filled it should be 5 euros only while the receptionist asked for 8 euros which i paid. 15. prices in the market are very expensive (ex. dress is for 25€ ) !!!! and one guy asked for 79 dollars !!!! 16. Mangolian rest was not acceptable unfortunately 17.

1. the hotel is very big and you have too many options 2. Swimming pools are amazing 3. beach is very wide 4. landscape is awesome 5. different locations inside the resort with different atmosphere 6. Staff are good 7. events organization is perfect 8. food and beverage available all day and night 9. Ice cream and fruits are available always 10. drinks are super 11. restaurants are very big and comfortable 12. food is super good but it was repeated and it felt that it is becoming boring sometimes but in general there are many options from meat to chicken to sea food 13. Market is available inside the resort but prices are unreasonable

Stayed in September 2022

Aircon in rooms is not great. Evening entertainment can be quite similar each night Fans in the main outside dining areas Staff English not always great

Food, aqua Park

Stayed in August 2022

The variety of dishes in the main restaurant could be improved. The pool cleaning really disappointed me. Floating glasses during the day and even in the mornings means, that nobody cleaned pools at all... Especially the small pool near the cave - it is a disaster. Sea-sport activities - awful service. And rude. They just killed our desire to try it.

In general, it was good. Beautiful big green area, nice huge beach, good enough rooms and service (special thanks to servers Hakan and Baran from the main restaurant Starlight), interesting various activities. Special thanks to Olga for very professional Yoga and Zumba trainings and to the archery instructor (don't remember his name).

Stayed in August 2022

The lack of English was difficult at times when ordering drinks. WiFi was a bit iffy at times. Wasn't sure if or how to leave the complex, as we had no transport. Power and water went off a couple of times with no information.

Food quality and choice was excellent. Lots to do at the resort and entertainment was very entertaining. Pools were great and we could always find a sunbed. The apartments were excellent.

Stayed in August 2022

On booking profile was mentioned that stroller are available and with no additional charge, so I didn't take stroller with me, but upon arrival it turned out not true, and even there was no stroller available for rent, so I had to carry my baby all through the journey. The beach was pebble not sand.

We traveled with family and 2 children, too many entertainment for kids, kids' pools,slides and games were clean and amusing, children had a very good time. wide gardens were amazing for walking, beach areas were clean. Food, beverages, snack were all tasty. Staff were very friendly and helpful.

Stayed in August 2022

Cleaning of rooms, for two weeks no vacuum cleaner and washing floor. Even at arriving floor was dirty with some spots from previous guests. Old appartment. Don’t use a swimming pool with scent, cause you can catch a rotovirus.

Food, service, kind and polite people

Stayed in August 2022

The majority of the pools apart from the main pool at starlight just have hard white plastic sun loungers with no cushion making them uncomfortable and if you’re spending the majority of your day on one this needs to be rethought. The resort is massive as there is 2 hotels combined (starlight and sunrise) so it takes a while to understand how to get around. reception staff barely speak English if you want a comfortable sun longer at the main starlight pool you need to have put your towel down between 630 and 745 after 745 they are all gone

Lots of pools and swim up pool bars alcohol plentiful water slides

Stayed in August 2022

not all beverages were replaced everyday … mobs rush in the morning to reserve chairs without showing up until noon

good room good overall facilities

Stayed in July 2022

Short time windows for breakfast, lunch and dinner A few times the cleaning crew ignored the "please make up the room" sign The beach is mostly pebbles, not sand

Great garden on the territory Very fun water park and pool activities Lots of food options Very polite and helpful personnel

Stayed in July 2022

bugs

many pools beautiful gardens many types of food to choose very good night shows at the Amphitheatre

Stayed in July 2022

Rooms were a little small in general

Very nice greenery paths everywhere lots of swimming pools

Stayed in June 2022

The rooms. The air conditioner. The mini fridge was broken and i asked 4 times to get it fixed and no one ever came.

Almost everything was perfect

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

Non

Non

Stayed in July 2023

Food Location Pools And staff .

It’s perfect place for family .

Stayed in June 2023

nothing

this resort is perfect for the families, we have been here already 2nd time and we will come for sure back. You pay for 1 but can enjoy 2 resorts as they belong to each other. Food was delicious and various, everyday fresh fish and seefood. Pools very clean, sea was perfect for the kids. Room was clean a spacious enough for 3, beds were comfy.

Stayed in June 2023

Lots of fun things to do, sports, pools, aquapark, food and drinks, kids activities. Staff is great, rooms are comfy. Has a beach. Quite compared to other resorts around

Stayed in June 2023

- First day first moment of interaction with staff, we went for a dinner,the waiter came to our table and started to talk without any manner by calling us "bro" & "man". When you go to an hotel like that, you don't expect to be called "bro" from the first moment. - I can say, during my experience 90-95% of the staff was unhappy, and they show it to you as well. There are no kind words, no smile at all not a single professional behavior. When you go for holiday what you expect is a small smiley which we never get. - It's promoted as Ultra All Inclusive, however the best alcohol in the hotel was Jack Daniels, most of the alcohols were branded which we've never heard of our lives. Another story though, one night we went for disco, asked for Jack Daniels, the bartender said "We don't have Jack Daniels here", we said okay no problem, then 10 seconds later, under the bar, he poured himself jack daniels,went on the backside of the bar with his glass and (most probably) drank it by himself. - Wifi connection was the worst, not even able to connect from our room. - The staff in the dining area was singing loudly by themselves, in front of all guests and no managers were interfering at all. - Guest Relations Department was disaster,most of the time we had communication issue in Turkish language (which is understandable as the lady not from Turkey), that's not a big deal. However the behavior, was not really helpful. We asked for 2 small things to help us, one was about the luggage, another one was about a meeting room where we can have proper internet connection and proper table and chair to sit and work for 2 hours. She only said "no, we don't have such a thing", not even trying to help or trying to satisfy us with a proper "NO".

Only thing i like facilities inside the resort.

Stayed in September 2022

The reception unit was not accurate in entering correct information of the members of my family, which costed me extra money...

The staff was good

Stayed in September 2022