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Reviews of Extended Stay America Suites - Seattle - Bellevue - Factoria 2 stars

3700 132nd Ave SE, Bellevue, WA 98006, United States

#27 of 28 hotels in Bellevue

Guests' Choice

Review score

Based on 194 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.4

  • Location

    7.4

  • Facilities

    6.0

  • Staff

    6.8

  • Value for money

    6.1

  • Free WiFi

    5.4

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Showing 76 – 100

  • Reviewed: 18 October 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    Noisy guests

    Exceptional customer service!

    Stayed in October 2022

  • Reviewed: 5 October 2022

    10
    It was very comfortable and they made me feel very good.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked it all

    Stayed in October 2022

  • Reviewed: 3 October 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Could have had more breakfast options, and checkin and booking could be more organized.

    Friendly staff, very helpful.

    Stayed in September 2022

  • Reviewed: 22 September 2022

    1.0
    Never again
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Never had such a bad hotel like this...really...lound due to highway, breakfast is a shame, toilet was not working, drink automat took my money without giving a drink...bathroom very very old fashion...

    Really nothing

    Stayed in September 2022

  • Reviewed: 12 September 2022

    1.0
    Not worth the high price!!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    #1…. There was no tv remote. The desk lady brought one to our room. #2……. There was not one dish, cup or water glass . Things you would really expect to find in an extended stay type of room. The desk lady brought a tub of that stuff to our room with the explanation that nothing is being left in the rooms due to Covid. #3….no ice bucket. We didn’t even ask about that. No washcloths or hand towels. Didn’t ask about that one either! The worst part was the bed!! The mattress is zipped up in some type of cover that makes a loud crunching noise when ever you move. Not to mention horribly uncomfortable. And last but not least, the room cost us 166.00 for one night. On the printed receipt it states that at this price point not enough money was spent to qualify for their rewards program! Not that I have any desire to join but seriously?

    The TV was good with lots of channels

    Stayed in September 2022

  • Reviewed: 11 September 2022

    2.0
    It smelled like cat pee in our room. We had no toilet paper it was not cool.
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    "Breakfast" is granola bars and prepackaged muffins you pick up in the lobby and take back to your room. Thats literally it.

    Don't waste your money here

    Stayed in September 2022

  • Reviewed: 7 September 2022

    2.0
    This hotel is the worst ratio Price/Service-Quality
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 7 nights

    Personnel at front desk without any service attitude Breakfast was a joke Cleanness was terrible Room was really old fashion and dark and do not smell fresh Bed was terrible Parking lot and stairs were always dirty In summary, my worst experience while booking thru booking.com

    nothing

    Stayed in August 2022

  • Reviewed: 1 September 2022

    3.0
    Three days in Purgatory
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    I felt sorry for the ONE person checking in a line of 15+ people. After 30 minutes in line I asked the three guys ahead of me if I could give them each $50 toward dinner to go ahead of them and they agreed. THEN when it was my turn the lady wanted my wife's ID. We've been to over 60 countries and never had this question (excluding passports). So the delay continues as I walk outside to get her ID. Extended Stay is a JOKE. No dishes, silverware, coffee pot NOTHING but 1/2 roll of TP plus one spare, two TINY bars of soap--NOTHING ELSE. Could they print a boarding pass NO, Got ice NO NEVER AGAIN

    Level walk into the room from the car. Comfortable bed that's it

    Stayed in August 2022

  • Reviewed: 27 August 2022

    1.0
    I would NEVER stay here again nor would I recommend it.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It smelled wretched. Like someone had recently died in the room. The facility was incredibly dirty. We couldn’t sleep because all the people staying around us kept slamming their doors. We weren’t even given a small refund back even though we paid for 3 nights and only slept here 1/2 a night. What a complete waste of money. We were so nauseated by the smell we had to leave. They didn’t have a single room available to switch us to so we left and rented another stay somewhere else. We also won’t be booking through Booking.com either. The hotel tried to give us a refund back for the 2 nights (once they found out how bad it was and didn’t have another room available to move us to) but couldn’t because we booked through Booking.com. We filed a claim and never heard back. Won’t make that mistake twice.

    There was nothing that we liked about this place.

    Stayed in July 2022

  • Reviewed: 21 August 2022

    9.0
    Beautiful area. Close to freeway.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing was disappointing. Met expectations.

    No breakfast available. Parking far away.

    Stayed in July 2022

  • Reviewed: 8 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was a granola bar and weak coffee.

    Stayed in August 2022

  • Reviewed: 3 August 2022

    1.0
    The room was dirty and had fleas.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Other than that, it stunk. Trash bins were not dumped regularly. the The walkways had stains on them.

    The color scheme for the building.

    Stayed in August 2022

  • Reviewed: 30 July 2022

    1.0
    Awe full experience fit close to $850 paid for a 4 night stay. Tremendous rip off.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The rate supposedly included Breakfast but nothing was there aside from Grits!! The front desk lady said “we did not get the truck”. If so, why wasn’t room rate reduced? Aldo, there were no pots, pans or toaster in the room. The lady had the audacity to say I don’t have time to clean dishes.

    Nothing good aside from Location.

    Stayed in July 2022

  • Reviewed: 28 July 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was a bad smell in the room—somewhere between moldy and mildewed I asked front desk person for some air freshener or spray and she said someone else had asked her the same thing but they didn’t have any spray—think they might get the hint the place smells bad ?

    Stayed in July 2022

  • Reviewed: 9 July 2022

    8.0
    good location
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    everyone friendly

    clean

    Stayed in July 2022

  • Reviewed: 22 June 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    My room smelled so bad, like stale smoke. I turned on the air to get some circulating in the room thinking that would help and that make it worse.

    The front desk staff is always so cheerful and kind. The room is a good price for what you get.

    Stayed in June 2022

  • Reviewed: 28 May 2022

    8.0
    Clean, comfortable room. We are continually surprised by the price of motel rooms.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    We didn't expect much for breakfast, and we got even less.

    Check-in went smoothly. Room was on lower level.

    Stayed in May 2022

  • Reviewed: 22 May 2022

    1.0
    Gross
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The floor was dirty, the sheets were dirty with hair and black stuff, the cabinets were ripped up on the bottoms and warping(like water damage or something), walls were dirty. It was Bad....for $177

    Stayed in May 2022

  • Reviewed: 10 May 2022

    3.0
    grrrrrrr
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not Finding my confirmation from booking .com Have to pay for a room that was already paid for. I paid for 2 rooms and only got to use one.

    Lol what breakfast?

    Stayed in May 2022

  • Reviewed: 16 April 2022

    2.0
    grody facility in a good location
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no “fully stocked” kitchen, not a single glass or mug, no coffee maker, it smelled really funky

    location

    Stayed in April 2022

  • Reviewed: 15 April 2022

    3.0
    we will never book hotel from booking.com unless they credit us our money we paid for this hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    there was no toothpaste , shampoo , soup, and tea pot or any plait or spoon or fork or ... nothing. beds and matters was horrible and very old and zero quality , everyone got pain in their back. Breakfast was only coffee. what we experienced there was %100 opposite of what we read at your website about this hotel. very bad.

    Stayed in April 2022

  • Reviewed: 7 April 2022

    1.0
    What a pit
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    The bed was comfortable but had my doubts on cleanliness because I found a hair on the blanket. The room had an odor even after I sprayed Lysol everywhere the carpet was dirty and stained. The kitchen looked very old and a cabinet door was missing. I also wiped everything we would touch with Clorox wipes I felt that I had to. I will never stay here again.

    Location

    Stayed in April 2022

  • Reviewed: 6 April 2022

    1.0
    difficult maneuvering around facility, not conducive to a long stay, not much care for guests
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    too many stairs. I left a box of coffee mugs and other items in the room and they threw them all away.

    I guess the location was good

    Stayed in March 2022

  • Reviewed: 4 April 2022

    2.0
    Never again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When we arrived late in the afternoon, no rooms were ready. Management staff members were running around, trying to clean. The person at the front desk totally helpless and clueless as to what she should or could be doing.

    The so-called breakfast was a granola bar available at the coffee stand in the small office space

    Stayed in April 2022

Showing 76 – 100

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