The first room we were given had a strong urine like smell. May have been from the bed or bedding like a toddler peed in the bed. It was strong. We requested to be moved and the staff was able to accommodate us by giving us another room. The room was on the third floor. Hopefully they took care of that strong smell before the next guest assigned to that room.

Cleanliness.

Stayed in February 2024

Great room. Plenty of space. Comfortable.

Stayed in December 2023

I liked the snacks, drinks, and toiletries that were provided.

Stayed in December 2023

Breakfast wasn't good at all. The Monday cost of room was higher than the weekend. Not sure why but was told by front desk that it was supply and demand.

Location

Stayed in August 2023

Clean! Comfortable! Staff were very accommodating for late departure and extra day stay.

Stayed in July 2023

The Breakfast was great. Rooms were very clean.

Stayed in July 2023

Soft bed mattress in room 305 could be better.

Location was perfect.

Stayed in July 2023

Breakfast was great

Stayed in June 2023

N/A

Clean, spacious, friendly staff, free coffee, easy check in and out

Stayed in May 2023

The breakfast fare was a 1 out of 10. It has really gone downhill. 2 of 3 cereal selections were unidentifiable. The breakfast sandwiches were burnt and difficult to eat. A pre-made item that I think was supposed to be scrambled eggs or an omelet didn't taste very good. There was only 1 fruit selection. The 2 juice selections were empty. Pastries would have been a nice option. I know food prices have risen lately but this was like a "Motel 6" breakfast bar.

We stay here every time we go to Knoxville. They staff is always friendly and the rooms are always spacious and very clean. The shower was excellent. And they are pet friendly.

Stayed in January 2023

furniture in lobby was literally delaminating and fell off on your clothes. not enough machines to handle guest flow for waffle station.

staff, location, and price

Stayed in January 2023

Road noise due to proximity to interstate, I've had more comfortable beds in hotels.

Friendly staff, spacious and clean room, good breakfast options, .

Stayed in January 2023

Breakfast was disappointing. would not have categorized it as hot and the only hot item offered was waffles. cold option; bagels,toast, frozen sandwich, cereal and yogurt. closet in room literally held about four items yet the same wall the closet was on had about a 15 foot countertop that was not needed. put in more closets. The had a rollout table for eating but there were no chairs.

location was perfect, close to restaurants and shops and major highway

Stayed in December 2022

front desk didn’t know how to check in using 3rd party. she was rude about it

clean and location

Stayed in November 2022

That we were unable to watch streaming sites, and menu and guide buttons did not work on the remote. However thing else was good!

That is convenient to the freeway, and there are plenty of eating places surrounding it. The breakfast on the property is also a plus! Also, I like having real dishes and a dishwasher in the room!

Stayed in November 2022

had a 4:00 check but had to sit outside till 5:15 till the room was ready, not good not happy.

the room was nice staff was great

Stayed in September 2022

The carpets in the room could be cleaner. Letting our toddler run around in the room barefoot ended up with her having black soles. Otherwise, the room was pretty good.

Stayed in a king-size suite; with a dog, newborn, toddler and 9-year-old. The separate bedroom in the suite was great. This is exactly what we wanted. We are going to be repeat customers at this location.

Stayed in August 2022

The king suite was perfect! Living room and the kitchenette was so great to have.

Stayed in May 2022

There was a mess outside my door when I checked in. The carpet could have used a vacuuming

convenient location and spacious rooms and parking

Stayed in March 2022

I did not like the fact that we had to carry our luggage to our room. The facility only has three "half-sized" luggage carts for 100 rooms. The breakfasts were good but limited in selections. Also, the hallway lighting was very dim.

I liked the spacious of our room and the friendliness of the staff

Stayed in December 2021

The hotel billed me two times and a had to contact my bank and hotel to request the money back

The location is great, room is really good, breakfast was very nice

Stayed in September 2021

Nothing

How convenient it was to all the places we were going . And the staff are all awesome. Will highly recommend this place

Stayed in September 2021

we had a pull out sofa and it seemed like it was pulling teeth to get some pillows and blankets plus a few extra pillows.

pretty much everything was okay here until we needed extra towels and pillows and blankets. it was clean enough, and the kitchenette was usable. the fridge worked, and there was coffee and sugar/creamer packets for the coffee maker.

Stayed in July 2021

Breakfast was nice. Outdoor pool was nice. Free water bottles at the front desk!

Stayed in August 2021