16540 North Bullard Avenue , Surprise, AZ 85374, United States
#1 of 10 hotels in Surprise
Guests' ChoiceBased on 356 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.4
Staff
9.6
Value for money
8.8
Free WiFi
9.3
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End of dialog contentReviewed: 24 October 2024
Sharon
United StatesOur room key cards kept failing & had to go down to the desk to get reissued. Happened 3x. Also rate quoted by booking.com was $125 but not honored at hotel - theirs was $149! Why?
Breakfast was good - something for everyone from cereal to omelettes.
Stayed in October 2024
Reviewed: 22 October 2024
Tim
United StatesThe location was ideal for the planned activities. It was a clean and the staff was very helpful.
Stayed in October 2024
Reviewed: 19 October 2024
James
United StatesI somehow left the room and left my hearing aid charger I believe on the couch next to the small suitcase it should have gone into. I drove to Tucson and found out that evening that I did not have it. I waited until the next morning to call and see if you folks might have found it. I was going to have UPS bring it to Tucson, but changed my mind and drove back to the hotel to get it. Very pleased with your process of lost & found items. Thank You,
The breakfast was very good! The location is sorta isolated now with an open field on the other side the street. Some day it will be built up.
Stayed in September 2024
Reviewed: 16 October 2024
Theresa
United StatesLeaving I asked for a paper receipt...I was told booking .com would send me one. I asked for a receipt with the charges. Got rolled eyes and was told I could get only room charges ... This receipt had no fees since I had no extra charges. I again asked for a printed receipt with all fees charged to my card reluctantly, and with attitude, I was given a receipt as I had requested . Obviously, I could get a receipt. She just didn't want to do the little bit of extra to do so . I've had issues in the past, the only reason I had asked in the first place and didn't really need the difficulty obtaining a simple receipt of what was to be charged on my credit card. I ask politely and expected the same respect and response to a fair request from a guest .
Clean, close to everything , quite the check in was great ! Friendly and helpful. My daughter forgot her toothbrush and they supplied her with one .
Stayed in October 2024
Reviewed: 20 September 2024
Rachel
United StatesI travel with a cooler and use ice packs. There was no freezer space in the refrigerator to put my freezer packs to refreeze.
Everything was very clean and nice. I liked that I could see my car from my room.
Stayed in September 2024
Reviewed: 18 September 2024
Steven
United StatesIt was a perfect location. Within 10 minutes of family. 👍
Stayed in September 2024
Reviewed: 7 September 2024
Seleney
United StatesThe air conditioning was loud and the mattress was uncomfortable. The pool is small and somehow felt duty.
Stayed in September 2024
Reviewed: 4 September 2024
Donna
United StatesN/A
The staff was really nice and professional.amd the breakfast was good. N
Stayed in September 2024
Reviewed: 2 September 2024
David
United StatesNothing. Very satisfied with our entire stay.
Food was prepared to my liking. Kitchen staff was very friendly esoecially Doreen. Goiod variety.
Stayed in September 2024
Reviewed: 1 September 2024
Dennis
United StatesBreakfast needs to be served earlier on weekends. We were here for a baseball tournament and had to be at the park at 7am
Didn’t get to eat breakfast. (See below)
Stayed in August 2024
Reviewed: 15 August 2024
Shirley
United StatesEverything was well done, no issues or complaints. My husband would have liked if the property had a bar and restaurant, but I was fine with the breakfast offered.
It was very clean, the staff were all very nice, the breakfast was great. The room was comfortable and I liked the daily housekeeping service that occurred without having to request it. Great to have a guest laundry, as our travel was two weeks and it was nice to freshen our clothes.
Stayed in August 2024
Reviewed: 14 August 2024
Marlene
United StatesThe $75. deposit should have been Only on hold and not charged.
Stayed in August 2024
Reviewed: 6 August 2024
Keith
United StatesThe black out blind did not go all the way down.
Everything was good except the blackout blind did not go all the way down.
Stayed in August 2024
Reviewed: 4 July 2024
Cynthia
United StatesSize of the room, breakfast,
Stayed in June 2024
Reviewed: 1 July 2024
Schiller
United StatesThe hot tub wasn't working
The staff were very warm and friendly. The room, lobby and dining area were very clean and bright. The breakfast food was one of the best breakfasts I've had at a hotel. I would happily return here again.
Stayed in June 2024
Reviewed: 30 June 2024
Elizabeth
United StatesParking needed more shaded spots
Location convenient, clean , friendly staff and great breakfast
Stayed in June 2024
Reviewed: 28 June 2024
Kianna
United StatesN/A
Clean, friendly staff, nice breakfast.
Stayed in June 2024
Reviewed: 10 June 2024
Adrienne
United StatesNothing
Staff was incredible as well as the facilities. Really enjoyed the pool and hot tub.
Stayed in June 2024
Reviewed: 9 June 2024
Petra
United StatesNothinf
It was good
Stayed in May 2024
Reviewed: 2 June 2024
Guillermo
United StatesStaff was very friendy, rooms were very clean
Stayed in June 2024
Reviewed: 25 May 2024
Cecilia
United StatesI love their cinnamon rolls
Stayed in April 2024
Reviewed: 14 May 2024
Wright
United StatesEverything was great
The friendliness and the communication
Stayed in May 2024
Reviewed: 13 May 2024
Kimball
United StatesSince it was an overnight and gone, no issues occurred
No problems After the previous night in a motel owned by another chain, where we didn't sleep worth a damn, landing here was a most comfortable godsend. Breakfast was better than most hotel fare with tasty coffee and muffins. Jason was welcoming and helpful, checking us in AND out the next morning.
Stayed in May 2024
Reviewed: 10 May 2024
Donna
United StatesFriendly staff. Wonderful location. Clean, updated and super comfy bed. Absolutely no complaints.
Stayed in May 2024
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