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  5. Reviews of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel

Reviews of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

180 14th Street, Jersey City, NJ 07310, United States of America

#6 of 17 hotels in Jersey City

Guests' Choice

Review Score

Based on 1043 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.1

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.3

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Location was a bit noisy.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    Great stay
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    We booked a room for 6 people and we knew it would have had a sofa bed instead of a third bed, but the sofa bed could not be considered as such. It had practically no mattress, very worn out, VERY VERY uncomfortable! Like, we got backaches for a week because of that. And when we told them, the only thing they could do was give us ONE blanket to put on the “mattress” to make it “more comfortable”. I would recommend just paying for a second room and not for the sofa bed thing. That will ruin your sleep and your vacation.

    Breakfast was fantastic, not much diversification, but it was very good. I would add some options for lactose intolerant and celiac people, but they could probably have helped if I asked. Rooms were spacious and always very very clean. The staff was always ready to help however they could and always very friendly. The position is great, careful though, now you can’t travel from New York City to New Jersey with the same metro card, but you have to buy a new ticket. Rooms were very quiet even if the hotel is on a busy street. There’s a target and a different supermarket close to the hotel, also a pizzeria and other places to eat fast food and buy other things.

    Stayed in September 2024

  • Reviewed: September 1, 2024

    8.0
    Family trip for New York
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Sofa bed is awful, and I don't accept this is a convenience over comfort thing. Just get some better mattresses. We only had a nine year old on it, so just put the sofa cushions on top of the mattress, problem solved. Location s is next to very busy roads, which take a long time to get across. Could do with a bar.

    Brilliant location for visiting Manhattan. We stayed here for a week and once we got our bearings, we used the station at Newport, next to the shopping centre. This seemed much closer than Hoboken Station and was a much nicer walk. Breakfast is fine - it is true there aren't enough tables, but you can either go earlier to get a table or just grab what you want and take back to your room... it's free! My wife and kids loved the cinnamon rolls, and there are plenty of Greek yoghurt, eggs, omelette, sausage, etc. Rooms were spacious and clean. We checked out at 11, and the hotel tagged our luggage and kept behind reception until it was time to be picked up for the airport. Very close to Target and Acme supermarkets and also over the road from a large liquor store. Overall, it was a good, clean hotel and we enjoyed our stay.

    Stayed in August 2024

  • Reviewed: August 26, 2024

    9.0
    Pretty good overall
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Sleeper sofa was very uncomfortable

    Location

    Stayed in August 2024

  • Reviewed: August 25, 2024

    9.0
    Clean and good for public transport to manhattan
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and good location to public transport

    Stayed in August 2024

  • Reviewed: August 21, 2024

    7.0
    is OK it could be a little more clean like the bed sheet and pillow cover
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    not very clean and the ac need maintenance it takes about tow hour to cool down

    location parking staff

    Stayed in August 2024

  • Reviewed: August 20, 2024

    8.0
    A reasonable hotel if you skip breakfast
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast room is very small, we often had to stay in a long line. There is no sausage or burger,just eggs and a broken waffle machine.

    Location

    Stayed in August 2024

  • Reviewed: August 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was our first time here and it seemed like The location was far from most things we wanted to see. The breakfast area is tiny with inadequate seating. The ac in our room sounded like it was raining in our room.

    The staff

    Stayed in August 2024

  • Reviewed: August 12, 2024

    8.0
    good for short stay one or two night.
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 5 nights

    The staff was rude especially the manager and morning front desk person. It is supposed to provide a payment slip after the stay but the hotel staff simply mentioned "As you booked via booking.com, we are not supposed to provide any payment slip". Secondly, I waited around 20 minutes for him while he was just scrolling on Google to answer me (totally unacceptable).

    it was a good experience and alls good in general.

    Stayed in July 2024

  • Reviewed: August 10, 2024

    9.0
    Good!
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No issues

    Good location to visit New York!

    Stayed in July 2024

  • Reviewed: August 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast

    Room

    Stayed in July 2024

  • Reviewed: August 8, 2024

    7.0
    It was comfortable, clean, and the staff was kind.
    • Leisure trip
    • Family with young children
    • Suite - Only Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The parking situation. I think it is okay to charge for parking (specially in a place like NY/NJ) but they could definitely charge a more reasonable price for guests. We already pay a considerable amount of money for the night. There are garages in NY that charged me less than the hotel charged me.

    It was definitely clean, which is the most important thing for me in an accommodation.

    Stayed in July 2024

  • Reviewed: August 2, 2024

    8.0
    Terrible receptionist experience.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The receptionist and his rude way , not welcoming and his name was Leo and I think he is assistant manager which makes it worse cause a person with his position doesn't know how to treat his residents that's really so weird and cruel......

    Receptionist was terrible, not a small smile on his face and being a bit rude when he answers you back although I didn't say anything to him and although I booked 2 rooms and 1 was only ready at 4 pm when I arrived although check in is 3 pm but still I wasn't upset or angry but the way he didn't smile or say any welcome words wasn't so nice and I Kade the comment straight forward in his face and he responded back very calmly and didn't react or apologized for his rude way..... This did not give me a good impression about the hotel but other than this everything was OK....

    Stayed in July 2024

  • Reviewed: July 26, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No swimming pool.

    Stayed in July 2024

  • Reviewed: July 25, 2024

    8.0
    Close to train, less money than Manhattan, nice view.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom needs upgrade/caulk stained and appears dirty

    Room was good sized, nice beds, close to the city.

    Stayed in July 2024

  • Reviewed: July 24, 2024

    8.0
    Decent hotel close to Manhattan
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Entrance was not off Main Street, and the entrance that is to the street was locked when we arrived. We had tried to cancel as our plans changed a d they wouldn’t make an exception, even though their website stated for guests who booked directly could have canceled free for another 40 min. (We were 20 min past the booking deadline for free cancellation.) I thought this was a bit strict and not customer friendly.

    Short drive from Manhattan

    Stayed in July 2024

  • Reviewed: July 23, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Suite with Roll-in Shower - Mobility Access
    • Stayed 3 nights

    Me and my friend room seen many cockroaches and reported to front desk, however no use. Also you need to pay for parking.

    We booked this hotel for our NY visit, after reaching this hotel on first day we felt it was nice since this hotel is near walkable to path and ferry and also location wise good, however we seen couple of cockroaches and reported to front desk, however no use.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 3 nights

    Bread was a little stale. The sofa bed was crap because the mattress fell in the middle. Had to use extra pillows and blankets to keep from falling in the middle.

    Close to the PATH train. The two queen beds were very comfortable.

    Stayed in July 2024

  • Reviewed: July 11, 2024

    7.0
    Clean good location and family friendly close to the main Lincoln Tunnel and other areas.
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds with City View
    • Stayed 1 night

    There was no parking available for our car, we had to park on the street and it felt a bit unsafe to do so even though nothing happened to our vehicle. The breakfast could improve, the area for breakfast was very small and seating was limited, we had to eat standing up for a while until someone left their table, the staff at the breakfast area seemed stressed and overwhelmed, some people were messy, there was a lot of trash everywhere, syrup on the counters, the tables were left uncleaned and we had to clean up our own table before we sat down to eat.

    Our room was super clean and we had lots of toiletries and clean extra sheets etc for the pull out couch. The view of the City View room was amazing, we were able to watch the fireworks over NYC and he Hudson from the comfort of our room. Excellent value for one night.

    Stayed in July 2024

  • Reviewed: July 8, 2024

    7.0
    The facility itself was nice but I was very disappointed to find out we had to pay $30 a night for parking…. This was no
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to pay for parking

    Food, convenience transportation

    Stayed in July 2024

  • Reviewed: July 7, 2024

    9.0
    Good value hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Good breakfast, clean facility, close to train station and they also allowed to check-in earlier.

    Stayed in June 2024

  • Reviewed: July 5, 2024

    9.0
    Nice hotel close to NYC with super breakfast
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Noisy air condition system

    Comfortability, close to NYC, breakfast.

    Stayed in June 2024

  • Reviewed: June 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Some of the stuff was rude and very inpatient. The reception guy didn’t like that I had questions and looked tired of his job 🙄

    I liked the location, close to the path station and waterfront. The room was good value and clean, beds were really comfortable.

    Stayed in June 2024

  • Reviewed: June 24, 2024

    9.0
    Good enough hotel
    • Leisure trip
    • Travelers with friends
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The couch wasn’t as comfortable as I thought it be can’t expect anything from a pullout couch bed, but there was a couple of stains on the couch and the boxers from the last person who booked the room

    Not too far from transportation nor fast food restaurants when need to get a quick snack.

    Stayed in June 2024

Showing 1 - 25

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