160 West Commerce Avenue, Gulf Shores, AL 36542, United States
#32 of 365 hotels in Gulf Shores
Guests' ChoiceBased on 825 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.4
Staff
9.1
Value for money
8.2
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Stephen
United StatesLocation
Stayed in May 2024
Reviewed: 8 June 2024
Wendy
United StatesThe price.
We had an issue with the tv. They young man came and fixed it for us pretty quick.
Stayed in May 2024
Reviewed: 8 June 2024
Kelly
United StatesThe pool wasn't as clean as it usually is. Could be because there were drunk people poolside frying shrimp
The room was very spacious and comfortable. The staff was exceptional, especially a woman named Kay who worked in the food service area. She treated everyone like family and made us feel at home. She went out of her way to speak to my son who has special needs, which is very rare in the world. She's a gem.
Stayed in June 2024
Reviewed: 1 June 2024
Dianne
United StatesCarpet needs cleaning.
Stayed in May 2024
Reviewed: 19 May 2024
Natalya
United StatesThe tub drain was completely open. There was no stopper
It was clean and convenient to everything
Stayed in April 2024
Reviewed: 6 May 2024
Shamekiya
United StatesNo dislikes.
I enjoy going to this hotel. Close to beach,comfortable, clean, staff so friendly,breakfast is good and it's peaceful.
Stayed in May 2024
Reviewed: 5 May 2024
Scott
United StatesHad to get my key card reactivated several times during my stay. Delete the Netflix option of your television if customers don't have accessibility to use the app on the television home screen. Housekeeping did not make our beds neatly and the room cleaning seemed rushed.
Location of the hotel.
Stayed in May 2024
Reviewed: 25 April 2024
Kiesta
United StatesThe lady in the kitchen were a little snappy.A lot of construction was going on so it was hard to get in and out at times.
Breakfast was great had a lot to choose from wish they had waffles instead of the little pancake maker. Location were alright just a lot of construction. Room and hotel were clean and family friendly front desk was exceptional the houseman was exceptional and my husband love that a bar was right next door .
Stayed in April 2024
Reviewed: 24 April 2024
Olugbemisola
United StatesBathrooms needs repainting and mold removal. Hair noted everywhere from previous stays
Driving distance to shops and beach
Stayed in April 2024
Reviewed: 15 April 2024
Taha
United StatesThe room overall was clean with the exception of huge red stains all around the room.
The staff and amenities were great. Staff were extremely friendly.
Stayed in April 2024
Reviewed: 12 April 2024
David
United StatesThe walls are very thin. We could hear everyone around us plain as day. Also, our room key had to be redone at least 2x a day.
Bed and breakfast were great
Stayed in April 2024
Reviewed: 1 April 2024
Harris
United StatesThe Tv.
The television didn't work.
Stayed in March 2024
Reviewed: 28 February 2024
Nall
United StatesAll good for our needs
Great job !
Stayed in February 2024
Reviewed: 25 February 2024
Brian
United StatesOnly a few days the trash wasn't taken out of the room. For some reason, the hot water would take ~5 minutes to get there. It was warm for that time, but not hot unless you let it run. Was kind of surprised by that.
Front desk team. Outstanding ladies that helped me with so many questions and situations. If I needed anything, they had the answer or knew where to get the answer. Breakfast was ok everyday and only a few times it seemed like the delivery truck had not arrived to help them out. They worked with what they had and made it work out for everyone. Location is central if you're doing business or on leisure time.
Stayed in February 2024
Reviewed: 30 January 2024
Jean
United StatesN/A
Very friendly staff!
Stayed in January 2024
Reviewed: 11 January 2024
Marla
United StatesTo be honest I don’t have any complaints myself.
We have always enjoyed the breakfast and clean rooms!!! The staff is always sooo nice and friendly too!! Love staying here 😁
Stayed in October 2023
Reviewed: 25 October 2023
Karen
United StatesLarge stain (blood??) on the floor by the head of the bed, tub clogged and didn't drain. Breakfast worker barely looked at you, didn't refill anything and at 9:20 promptly closed the doors even if someone was heading into the room. The hotel could use refreshing. It felt a little run down
Front desk and cleaning staff very nice and friendly. Bed soft and comfortable.
Stayed in October 2023
Reviewed: 16 October 2023
Era
United StatesWe had a horrible time trying to get our TV to work. It was hard to find fish when we needed them
The location and continental breakfast
Stayed in July 2023
Reviewed: 29 September 2023
Xazavioer
United StatesOur was not prepared for our arrival on time.
Stayed in September 2023
Reviewed: 21 September 2023
Mckenzie
United StatesAC had a funky smell & shower had mold
Breakfast was wonderful. Young lady serving breakfast was amazing.
Stayed in September 2023
Reviewed: 14 September 2023
Gilberto
United Statessame breakfast with missing products every day
provided plenty of restroom supplies
Stayed in September 2023
Reviewed: 12 September 2023
Ed
United StatesEverything
Stayed in September 2023
Reviewed: 12 September 2023
Lou
CanadaGood breakfast choices. Guest Laundry was handy. Room was clean and spacious.
Stayed in September 2023
Reviewed: 11 September 2023
Huff
United StatesCarpet was dirty...I was walking in the room and thw bottom of my socks we black after a few minutes I noticed it!!!
Breakfast
Stayed in September 2023
Corpus Christi, USA
Jachranka, Poland
Bandar Lampung, Indonesia
Slepčević, Serbia
Genting Highlands, Malaysia
Split, Croatia
Puntarenas, Costa Rica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content