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  5. Reviews of Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel 2 stars

10-12 Johnson Street, Auburn, MA 01501, United States

#2 of 4 hotels in Auburn

Guests' Choice

Review score

Based on 435 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 22 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower was pretty bad, zero water pressure.we ran out of body wash so thank god I brought my own

    very clean

    Stayed in August 2022

  • Reviewed: 16 August 2022

    9.0
    I would stay again
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    iphone had trouble with unsecured wifi wish breakfast was at 6 instead of 6:30 but not a big concern

    great clean quiet room great hot breakfast nice amenities in room

    Stayed in August 2022

  • Reviewed: 21 July 2022

    9.0
    good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    noise from cars and trucks on busy roads

    location convenience for our travel

    Stayed in June 2022

  • Reviewed: 14 July 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    No hot water the first morning. I was able to get another room right across the hall but had to re pack. It was just a pain in the butt

    The location

    Stayed in July 2022

  • Reviewed: 5 July 2022

    7.0
    good value
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    smell in the room, weird bathroom layout

    it was good overall

    Stayed in July 2022

  • Reviewed: 26 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No ice machine on my floor not many different restaurants close by.

    Yes the breakfast was very nice and the location perfect for casino.

    Stayed in May 2022

  • Reviewed: 26 June 2022

    9.0
    it was excellent!!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    great staff comfortable room close to everything

    location was excellent

    Stayed in June 2022

  • Reviewed: 21 June 2022

    8.0
    Nice hotel. Would visit again
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Bed a tad hard. No USB ports for charging

    Clean and ample size rooms. Facilities very clean. Staff helpful and courteous.

    Stayed in June 2022

  • Reviewed: 19 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Grounds were not well kept.

    Nice to have a restaurant on grounds.

    Stayed in June 2022

  • Reviewed: 15 June 2022

    8.0
    Pleasant hotel, well located and friendly staff.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    Breakfast from steam servers is always hit and miss at these inns. This hotel is no different. Nice to have a breakfast provided, some choices are fine, some not so much, but if you travel a bit and stay at motor inns frequently, you know what I mean.

    It was a great room and quiet hotel with pleasant staff.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    clean, good location on the way to Boston, good value (price paid vs service received)

    Stayed in June 2022

  • Reviewed: 12 June 2022

    8.0
    We would stay there again...
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights

    Breakfast staff was "not present" and in her headphones. Very unhelpful, not attentive to the buffet and didn't seem to care. Ran out of several items over the three days we were there. Pillows were a bit uncomfortable. The property is showing some signs of age (backed up sink, slow draining tub, rust on the tub).

    The team at the front desk, especially Ali, were awesome! She checked in with us regularly and took care of any requests happily and quickly. Especially grateful that she was able to get our 3 rooms side by side.

    Stayed in June 2022

  • Reviewed: 11 June 2022

    8.0
    Overall very good!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    I wish we would’ve had a heads up that the pool/spa was out of service.

    The staff was extremely friendly, breakfast was good and our room was very spacious and comfortable!

    Stayed in June 2022

  • Reviewed: 4 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    Bathroom shower was a little dirty

    breakfast, service was fast. Towels were very nice

    Stayed in May 2022

  • Reviewed: 2 June 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    the room was way bigger then I expected and very clean and nice

    Stayed in April 2022

  • Reviewed: 28 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I was not given a shower cap to protect e hair

    The shower soap, and the bed was perfect

    Stayed in May 2022

  • Reviewed: 28 May 2022

    9.0
    The stay was great. We were only there for one night but we were able to settle in with no worries.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    The doors were a little hard to open. The door handles were hard to turn and took a few tries to open the room.

    The rooms were exactly what I expected when I made my reservation. They were clean and they were stocked with everything we needed to settle in. I loved how well supplied the bathroom essentials like shampoo, body wash, and soap was. The complimentary breakfast was great and the staff made sure to keep the options supplied. The staff also made sure we knew what other amenities they could offer. We arrived fairly late in the night but the main desk was staffed and they were friendly and quick to get us settled in.

    Stayed in May 2022

  • Reviewed: 26 May 2022

    8.0
    Good value
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Breakfast was good with lots of variety. Room was clean, no heavy perfume-y smell trying to mask something else. Enjoyed the warm cookies when we arrived and the very personable young lady who checked us in

    Stayed in May 2022

  • Reviewed: 19 May 2022

    9.0
    well-run hotel offering decent service
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    breakfast items were occasionally not available (cinnamon buns)

    good size room, good breakfast with some variety each day, management apparently interested in performance of staff, acceptability of guests to hotel features

    Stayed in May 2022

  • Reviewed: 18 May 2022

    7.0
    Needs improvement
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Dark room dark colors kinda depressing. No make up mirror. No tissues. Breakfast area had blasting TV news plus loud music at reception, both at SAME time in same place. Hardly relaxing. Put the TV on mute with subtitles, turn down the mood music to awakening level, not jolting. Be thoughtful not brash. Breakfast food was barely passable. Hot water was tepid and no microwave so I couldn't warm up my tea. I gave up and found a diner.

    spacious comfortable room . quiet, well built . good layout. clean & pleasant.

    Stayed in May 2022

  • Reviewed: 14 May 2022

    8.0
    would stay again!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Shower

    location

    Stayed in May 2022

  • Reviewed: 6 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room had plenty of space for the three of us, was clean, beds were comfortable and the pull out sofa bed wasn't too bad either. Enjoyed that there was Dove bath & body products. Breakfast was good and definitely a plus to wake up to each morning, there was a little something for everyone.

    Stayed in May 2022

  • Reviewed: 1 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Have a better pillows

    Pillows comfortable at all

    Stayed in April 2022

  • Reviewed: 25 April 2022

    9.0
    drapes were filthy. Rust stains in tub.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    easy access

    Stayed in April 2022

  • Reviewed: 25 April 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    breakfast was not good, hot food was cold and coffee was cold in pot even though I went to breakfast during breakfast hours. my bed mattress was hard as a rock.

    clean, friendly staff.

    Stayed in March 2022

Showing 76 – 100

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